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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I recieved the order fast, and the quality was very good.
I will shop here again if i need more like this
Thank you for the pens I ordered and received!
I am very happy with my order and will definitely order again :)
Very high quality fabrics! Quick response and shipping.
Very attentive to any question I made
Thanks you!
Good service provided. Great trade assurance, good communication messages, easy to access. Looking forward for more business
My first purchase in Alibaba, but not the last one. I expect to trade with them again soon. The goods they offer are of good quality.
They are fully trust worth website to make business and deals
Fully trusted website
And very good deals and cheap
I am really satisfied with the products, fast shipping and good communication with the supplier! I received documents which I needed too! I am planning to work for future with this supplier.
Items arrive earlier than expected, Good quality product and reasonable price
Thanks for a very professional Yvonne Yang
Thank you Yvonne
It's great. The interface is very good and easy to work with. I hope you can make it much more better then now.
The communication from the vendor was excellent, and the delivery was timely and the goods were delivered as expected
I was nervous but the process was a great experience and my product was a quality product. I received very good service.
I recommend this company and service.
You can be satisfied by the company.
Very kind and good quality.
If you want to work with this company, it is very good choice for you.
The company has very good professional Mind.
Good!
First time user and I had custom coins made. Every thing about the order from service to cost to shipping was perfect!
We had a great experience working with this company. We will look forward to working with Yolanda metal company again in the near future, we will recommend all of our USA partners to this company.
Easy to navigate the site and the different suppliers. I feel secure with the transactions I made with suppliers.
This has proven to be a well recommended company to deal with always an excellent opportunity, products and customer service that goes all out to ensure that the customer is very satisfied
My first order was very rewarding. The supplier was very helpful and quick in response. I am looking forward to building a long partnership with them.
Excellente now is more easy buy from alibaba
Pay method are better when can pay by creit card and paypal
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

