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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Italy
1 review
0 helpful votes
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Il site
March 30, 2019

The site to a lot of reliability and a lot of seriousness compliments

Plus complete with many and many reliable products recommended.

Date of experience: March 30, 2019
Japan
1 review
1 helpful vote
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Nice Job for you guys
March 30, 2019

The shipping is very fast, the products are very nice, the service is good, Very nice job. Hope work with you guys soon.

Date of experience: March 30, 2019
Peru
1 review
1 helpful vote
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We are very satisfy with the buy the seller did everything it was on their hands to help and succed with excellent quality product and service! We are very happy ;)

Date of experience: March 30, 2019
Switzerland
1 review
0 helpful votes
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Amazing
March 30, 2019

Alibaba is by my experience are leaders in connecting world wide business entrepreneurs at all levels.
This platform allows sellers and purchasers to compete at a much greater level via the ability of the easiness of sourcing and or selling products direct from top performing companies throughout the world greatly recommended for anyone, Thank you.

Date of experience: March 30, 2019
Australia
1 review
0 helpful votes
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Amazing Service
March 30, 2019

Very Happy with Alibaba Service. Always Helpful, Customer service is excellent. Alibaba Take care for buyer so We can confident.

Date of experience: March 30, 2019
GB
1 review
0 helpful votes
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The best
March 30, 2019

Simply the best. Very easy to navigate through the pages and find everything and anything you can possibly look for.

Date of experience: March 30, 2019
Australia
1 review
0 helpful votes
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Great product and great service
March 30, 2019

Good communication with seller pre-purchase and then products shipped straight away. Will be buying again.

Date of experience: March 30, 2019
France
1 review
0 helpful votes
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Perfect and beautiful product
March 30, 2019

As usually, perfect products, good transaction with "winnie" and "cara". Thanks
The ersult is like i needed

Date of experience: March 30, 2019
Egypt
1 review
0 helpful votes
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Excellent service
March 30, 2019

I thank the team for the good service
And more success
Everything is just fine
Safety in payment
Trust in dealing
Excellent service
Thank you very much
Ahmed Al - Jariri

Date of experience: March 30, 2019
Ukraine
1 review
0 helpful votes
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The product is super! The manager comprehensively meets the wishes of quality, tactfully and very pleased to accept all the wishes for the order! I will continue to cooperate with them!

Date of experience: March 30, 2019
Virginia
1 review
0 helpful votes
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Lifesaver
March 30, 2019

Faster than ordering from any American company and better quality too! I can always depend on Lisa to save the day

Date of experience: March 30, 2019
Malta
1 review
0 helpful votes
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The Transaction was smooth and overall simple to carry out. I am also very pleased with the outstanding product quality and support received from the seller

Date of experience: March 30, 2019
RU
1 review
0 helpful votes
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ок
March 30, 2019

рекомендую сделать кошелек на вашей плащадке. куда можно заводить деньги на большие суммы, хранить и оплачивать покупки по мерен необходимости!

Date of experience: March 30, 2019
Malaysia
1 review
0 helpful votes
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Convenience in one stop centre.
March 30, 2019

Convenience in one stop centre. Able to find so many item that might be match with our needs as well as gor business purpose..

Date of experience: March 29, 2019
LA
1 review
0 helpful votes
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It is a very best shopping website
March 30, 2019

I have never get such useful shopping website like Alibaba.com it easy, fast complete, can find all of every things you need, cheap and safety.

Date of experience: March 29, 2019
Oregon
1 review
0 helpful votes
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They answered so many questions and allowed me to order the perfect amount and styles for my small business. What a great company and especially my service representative Mrs. Claudia Hsu.

Date of experience: March 29, 2019
Puerto Rico
1 review
0 helpful votes
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I had doubts about buying things in Alibaba.com, but after this experience, I fully recommend buying in this page!

Date of experience: March 29, 2019
Virginia
1 review
0 helpful votes
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Great way to Contact Suppliers
March 30, 2019

And I love most is the Trade Protection. A+ service when it comes to this. And the communication is great. I like the fact that images can be shared.

Date of experience: March 29, 2019
Spain
1 review
0 helpful votes
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Selling is an art
March 30, 2019

Listening to people, analyzing problems and mapping out wishes. Specify products. Close transactions. Trust customers and deliver on promises. Excellent sales and good customer service is putting a smile on the face of the customer. Kris from Suppower did all of this with empathy, skills and craftsmanship. The result is a big smile on my face and a loyal customer.

Date of experience: March 29, 2019
GB
1 review
0 helpful votes
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WORKING THROUGH ALIBABA
March 30, 2019

Splendid, no cause for complaints. I am happy with the trade assurance in place and the reassurance that if things go south with supplier, Alibaba with mediate.

Date of experience: March 29, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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