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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Australia
1 review
2 helpful votes
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Great Service!
April 9, 2019

Well done! Enjoyed using this service. I am using it again and again. I have told my friends about it.

Date of experience: April 8, 2019
Chile
1 review
2 helpful votes
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Excellent seller
April 9, 2019

Good seller, friendly and understandable. She always looks for a way to solve the problems quickly. When I ask questions about products, she is very agile and accurate in her answers :)

Date of experience: April 8, 2019
Canada
1 review
2 helpful votes
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Very secure and safe.
April 9, 2019

The security measures Alibaba employs make me feel safer about my online transactions.
They also offer you access to nearly countless products and suppliers.
It's a great platform for collaboration.

Date of experience: April 8, 2019
Texas
1 review
1 helpful vote
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Good service
April 9, 2019

I'm very happy with the service and I will continue my business with this sales person and company also I will advise to friends

Date of experience: April 8, 2019
Hawaii
1 review
1 helpful vote
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First time user
April 9, 2019

I am very pleased with my initial experiences on the Alibaba website. My orders have been processed accurately and in a timely manner. The site is pretty easy to navigate to find an applicable product. The manufacturers respond almost immediately and are very helpful. Payment is much more simple than I originally imagined and, so far, very secure. I'm enjoying the experience!

Date of experience: April 8, 2019
Saudi Arabia
1 review
1 helpful vote
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Convenient and Fast
April 9, 2019

Convenient way to get what I needed, helpful as the portal provides a secure way to communicate with suppliers, and being a first time buyer, it gave me the peace of mind that my purchase was guaranteed.

Date of experience: April 8, 2019
Saudi Arabia
1 review
2 helpful votes
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Good
April 9, 2019

Very good fast and able to find what I need, we will do so much orders via alibaba web site. We like it and I don't know why do I have to write 100 caracters but I'll fill the rest with numbers

Date of experience: April 8, 2019
Florida
1 review
2 helpful votes
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Outstanding products
April 9, 2019

Awesome product connections. Too awhile to swim through the suppliers since there are soooo many but when we found what we were looking for we got excellent company service

Date of experience: April 8, 2019
Australia
1 review
2 helpful votes
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Ordered Wax Stamps
April 9, 2019

Ordered wax stamps, the supplier was very easy to work with, very professional and exceptionally fast service. Product quality is great, very happy customer.

Date of experience: April 8, 2019
Texas
1 review
1 helpful vote
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Excellent platform
April 9, 2019

Excellent platform, trade insurance is a very good tool, which works very well and gives security when making the payment. Very good experience.

Date of experience: April 8, 2019
Malaysia
1 review
1 helpful vote
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Quality perfomed
April 9, 2019

Its good that Alibaba recommended this vendor. They were help full from the start and to the delivery of good. They also attend on sundays

Date of experience: April 8, 2019
Germany
1 review
2 helpful votes
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Fast shipment-excelent service
April 9, 2019

Fast shipping, excelent contact. Perfectly built. It is just a pleasure working with the product and dealing with the company! Clear advise

Date of experience: April 8, 2019
RU
1 review
3 helpful votes
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We are very satisfied with the order, the supplier treats his work qualitatively, everything is done at the best level, we will cooperate in the future!

Date of experience: April 8, 2019
New York
1 review
2 helpful votes
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Excellent
April 9, 2019

I feel very safe and secure with Alibaba and I will continue to deal with them for a very long time. I also feel that my money is safe incase something went wrong with my order and for these reason, I am going to be doing a lot of business with Alibaba.

Date of experience: April 8, 2019
California
1 review
2 helpful votes
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Julia
April 9, 2019

Thank you for all your help you're the best eyelashes are amazing I love them! Thank you for being super patient with me and answering all my questions. My packaging looks beautiful and everything is on point!

Date of experience: April 8, 2019
Puerto Rico
1 review
2 helpful votes
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Excellent
April 9, 2019

I am so pleased with this site. The products is of exceptional quality. The comunication with the suppliers is A+. Everything is good with your services.

Date of experience: April 8, 2019
Ghana
1 review
1 helpful vote
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Safe Payment System
April 9, 2019

Your Trade Assurance Payment service was a great one. E|everything was done in time and on time. My relationship with the supplier was also Great.

Date of experience: April 8, 2019
Canada
1 review
1 helpful vote
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My TOP place for SOURCING!
April 8, 2019

Alibaba.com is the safest and the best place for all your product needs! Very satisfied! If you not there, you should.

Date of experience: April 8, 2019
France
1 review
0 helpful votes
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Perfect RelationShip
April 8, 2019

Very professional and quickly, good price good communication, and very good shipping and products, you can order with totaly trusty!

Date of experience: April 8, 2019
BA
1 review
0 helpful votes
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Trade Assurance is the most easiest, fastest and secure way for business relations between buyers and suppliers.

Date of experience: April 8, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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