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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Pennsylvania
1 review
1 helpful vote
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Poppers
April 10, 2019

Good quality for what I bought. Person was nice to work with. I bought 50 of the product and they were very good and shipped quicker than I thought they would ship. Very happy

Date of experience: April 9, 2019
Canada
1 review
0 helpful votes
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Painless experience
April 10, 2019

Finding suppliers with Alibaba has become our primary source for contacts and product sourcing which has facilitated business development faster than any other method we employ.

Date of experience: April 9, 2019
France
1 review
1 helpful vote
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Muestras
April 10, 2019

The product arrived in perfect condition with all the colors that I ordered everything perfect thanks

Date of experience: April 9, 2019
Canada
1 review
1 helpful vote
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Great, first experience
April 9, 2019

New to this. The site makes it easy to get into business. Plus what a great selection of products! Communication is made easier.

Date of experience: April 9, 2019
Latvia
1 review
1 helpful vote
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Its easy to work like this..
April 9, 2019

Everything was nice and smooth. Seller was helpfull. Deal went fast and DHL delivered package from China to Latvia in few days... thank you..

Date of experience: April 9, 2019
Hong Kong
1 review
2 helpful votes
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Sample order
April 9, 2019

I am very grateful for their professional communication and responses to complete our sample order. I will continue to trust this company and will order a large quantity in the future.

Date of experience: April 9, 2019
Singapore
1 review
1 helpful vote
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Collar Pin
April 9, 2019

Wonderful experience in this order. Fast and professional. From the beginning till receiving process are good experience.

Date of experience: April 9, 2019
Philippines
1 review
2 helpful votes
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Happy camper...
April 9, 2019

The supplier, Carol Shang was very nice to communicate with. It was my very first order at Alibaba and she explained everything to me and gave me assurance.

Date of experience: April 9, 2019
China
1 review
0 helpful votes
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Received the goods.
April 9, 2019

Good quality is what we need. No disappointment. Next time I have the opportunity to hope to cooperate further.

Date of experience: April 9, 2019
GB
1 review
2 helpful votes
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Excellent service
April 9, 2019

I received excellent service while dealing with a supplier on Alibaba. My questions were answered promptly and efficiently, the supplier made me feel valued.

Date of experience: April 8, 2019
Utah
1 review
1 helpful vote
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Quick shipping
April 9, 2019

Really please with the fast shipping, the patterns are really colorful and the fabric is soft and thin.

Date of experience: April 8, 2019
Australia
1 review
2 helpful votes
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Good site
April 9, 2019

Alibaba helped out a lot, only issue is i got a lot of replys a little late... but otherwise its ok.

Date of experience: April 8, 2019
Texas
1 review
0 helpful votes
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Great
April 9, 2019

First time actually utilizing alibaba with my company and so far the vendors are great. I love the trade assurance where I don't have to worry about my orders. Will be doing a lot of business.

Date of experience: April 8, 2019
Tennessee
1 review
1 helpful vote
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My first order
April 9, 2019

Happy with my first order definitely I will make more order soon in Alibaba.

Good prices and good quality.

Date of experience: April 8, 2019
Singapore
1 review
1 helpful vote
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Great Platform
April 9, 2019

Easy to use and a great platform for buyers and sellers to meet. I'll be using AliBaba more often, it is easier to use for English speakers and the sellers here are more professional.

Date of experience: April 8, 2019
California
1 review
2 helpful votes
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Popcorn Popper order
April 9, 2019

It was a very seamless experience and I am happy we found a great supplier via Alibaba! Jeff from KUDA is super professional and replies very swiftly

Date of experience: April 8, 2019
Virginia
1 review
1 helpful vote
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Good Sourcing Site
April 9, 2019

Good Sourcing Site for my import business. If you need to import something from China, this site would help.

Date of experience: April 8, 2019
TW
1 review
2 helpful votes
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Nice Work Alibaba
April 9, 2019

Has always been very considerable to her users. I enjoyed searching for products, bargaining with sellers and making deals on it.

Date of experience: April 8, 2019
Mississippi
1 review
1 helpful vote
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Order Purchase
April 9, 2019

This was a great order experience. Order arrived in good shape and promptly. I will use again. Thanks

Date of experience: April 8, 2019
Mexico
1 review
3 helpful votes
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Excellent service
April 9, 2019

Excellent service, very kind and attentive, recommendable, everything arrived on time, the product of very good quality, excellent purchase

Date of experience: April 8, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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