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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Good quality for what I bought. Person was nice to work with. I bought 50 of the product and they were very good and shipped quicker than I thought they would ship. Very happy
Finding suppliers with Alibaba has become our primary source for contacts and product sourcing which has facilitated business development faster than any other method we employ.
The product arrived in perfect condition with all the colors that I ordered everything perfect thanks
New to this. The site makes it easy to get into business. Plus what a great selection of products! Communication is made easier.
Everything was nice and smooth. Seller was helpfull. Deal went fast and DHL delivered package from China to Latvia in few days... thank you..
I am very grateful for their professional communication and responses to complete our sample order. I will continue to trust this company and will order a large quantity in the future.
Wonderful experience in this order. Fast and professional. From the beginning till receiving process are good experience.
The supplier, Carol Shang was very nice to communicate with. It was my very first order at Alibaba and she explained everything to me and gave me assurance.
Good quality is what we need. No disappointment. Next time I have the opportunity to hope to cooperate further.
I received excellent service while dealing with a supplier on Alibaba. My questions were answered promptly and efficiently, the supplier made me feel valued.
Really please with the fast shipping, the patterns are really colorful and the fabric is soft and thin.
First time actually utilizing alibaba with my company and so far the vendors are great. I love the trade assurance where I don't have to worry about my orders. Will be doing a lot of business.
Happy with my first order definitely I will make more order soon in Alibaba.
Good prices and good quality.
Easy to use and a great platform for buyers and sellers to meet. I'll be using AliBaba more often, it is easier to use for English speakers and the sellers here are more professional.
It was a very seamless experience and I am happy we found a great supplier via Alibaba! Jeff from KUDA is super professional and replies very swiftly
Good Sourcing Site for my import business. If you need to import something from China, this site would help.
Has always been very considerable to her users. I enjoyed searching for products, bargaining with sellers and making deals on it.
This was a great order experience. Order arrived in good shape and promptly. I will use again. Thanks
Excellent service, very kind and attentive, recommendable, everything arrived on time, the product of very good quality, excellent purchase
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

