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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Turkiye
1 review
0 helpful votes
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We are very satisfied for trade assurance. If no TA. No order.
We are looking another products.
You should supply TRADE ASSURANCE SERVICE for TURKEY too.
Thanks

Date of experience: May 8, 2019
Illinois
1 review
0 helpful votes
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Good Experiences
May 9, 2019

I only go through one supplier but have dealt with many. My supplier is so amazing she helps me with anything!

Date of experience: May 8, 2019
Brazil
1 review
0 helpful votes
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Sistema do site
May 9, 2019

O sistema não estava reconhecendo o pagamento só reconheceu depôs q pedi o reembolso
Mas o problema foi resolvido e recebi a mercadoria

Date of experience: May 8, 2019
Seychelles
1 review
0 helpful votes
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Thank you for the services..
May 8, 2019

Im very satisfied for everything. THKU for the product... The supplier is a nices person and friendly. Seems to be very patients. THKU.

Date of experience: May 8, 2019
India
1 review
0 helpful votes
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Perfect experience for buyers
May 8, 2019

Thank you alibaba for giving us this opportunity to buy nice quality from many different manufacturers, safely. Respect!

Date of experience: May 8, 2019
Thailand
1 review
0 helpful votes
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I alway buy from alibaba
May 8, 2019

I will alway buy from alibaba it good condition and service next i will buy it again.

Innovacera compayny can help you slope problem form partline deburr

Date of experience: May 8, 2019
Spain
1 review
0 helpful votes
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ME GUSTA
May 8, 2019

MUY BUENA RELACIÓN CALIDAD-PRECIO, el vendedor muy atento y rápido en contestar y enviar el producto

Date of experience: May 8, 2019
TW
1 review
0 helpful votes
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Mover engines
May 8, 2019

Great and helpful contact and very fast shipping. I definitely recommend it.
Very good quality products and helpful seller

Date of experience: May 8, 2019
Singapore
1 review
0 helpful votes
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Happy Customer
May 8, 2019

It has been good working with the supplier ( Susan) She is dedicated to her work and is able to give good recommandations

Date of experience: May 8, 2019
RU
1 review
0 helpful votes
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Начало!
May 8, 2019

Немного мудрёный интерфейс личного кабинета! Неведующий и с десятого раза не поймёт! кНе все желают работать по своим объявлениям! А в целом те кто работают всегда отзывчивы и предлагают свою помощь в выгодном заказе для обеих сторон! Спасибо Брюс Шао!

Date of experience: May 8, 2019
North Macedonia
1 review
0 helpful votes
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Safe and Convincing
May 8, 2019

Easy to find suppliers, also safe and convincing platform for payments using the trade assurance system!

Date of experience: May 8, 2019
Poland
1 review
0 helpful votes
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Pierwszy zakup
May 8, 2019

Jestem zadowolony z zakupu na Alibaba.com wszystko jest czytelne okej
Bardzo pozytywne doświadczenie

Date of experience: May 8, 2019
Kuwait
1 review
0 helpful votes
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Plenty of options available to suit all requirements. Interaction with sales person very good. Have used ALIBABA more than once

Date of experience: May 7, 2019
KR
1 review
0 helpful votes
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We are using Alibaba more than a year, and It has given us a lot of information. Factories were nice, also provided us good quality products.
The payment process is quite easy for beginner. But to be honest the refund system need to be improved.

Date of experience: May 7, 2019
AE
1 review
0 helpful votes
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Very good experience.
May 8, 2019

I have very good experience with Alibaba.com. I felt very safe purchase with Alibaba. Alibaba is great idea and safe place for shopping anything.

Date of experience: May 7, 2019
Philippines
1 review
0 helpful votes
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Wonderful experience
May 8, 2019

Great buying iin this platform. The company that posted the items that i have ordered is very professional and responsive. Faset response

Date of experience: May 7, 2019
District of Columbia
1 review
0 helpful votes
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Ordered montesory products from Changchun West Shore International Trade Co., Ltd.
Paid ******* with trade assurance! Got half of the products! Alibaba did not help!

Date of experience: May 7, 2019
Nigeria
1 review
0 helpful votes
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Nice Experience
May 8, 2019

First time doing business with Alibaba.

No regret at all, it's indeed a wonderful experience.

Wish so more and more business with Alibaba in the nearest future.

Date of experience: May 7, 2019
Australia
1 review
0 helpful votes
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Alibaba is the zenith of supplier for literally everything under the sun. We are a happy client from Australia.

Date of experience: May 7, 2019
RU
1 review
0 helpful votes
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Прекрасное обслуживание на Alibaba.com! Внимательные и чуткие продавцы, ведущие заказа с момента заявки до получения и далее, пока оборудование не будет настроено! Спасибо огромное!

Date of experience: May 7, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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