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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Pakistan
1 review
0 helpful votes
Follow Jazz F.
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It was pleasure experience dealing via ALIBABA and our selected supplier, we wish to continue this experience in future via Alibaba and our this supplier and more shopping

Date of experience: May 12, 2019
Pakistan
1 review
0 helpful votes
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Shipment arrival problem
May 14, 2019

It my experience that the people dealing in pakistan airport are very corrupt they always looking for money because they destroyed my shipment due to unidentified reason

Date of experience: May 12, 2019
Saudi Arabia
1 review
0 helpful votes
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Great and professional
May 14, 2019

Nice supplier and working hard and doing her best to Shipp my item on time
Thank you so much
Professional in dealing with customers

Date of experience: May 12, 2019
Peru
1 review
0 helpful votes
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O'Rings from external supplier
May 14, 2019

Samples for testing were received on time, however, the hardness was a bit lower than required and we have to decline.
We will look for another external supplier manufacturing O'Rings under our specifications.

Date of experience: May 12, 2019
Colombia
1 review
0 helpful votes
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GPS TRACKER ST 901
May 14, 2019

By weekend, they delayed a bit the answer but they were very kind, thank youthey solved the problem and gave me access to the devices with the platform

Date of experience: May 12, 2019
New Zealand
1 review
0 helpful votes
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Always dependable!
May 14, 2019

Always have a fabulous experience with Alibaba. I have never been let down yet with any of my orders.

Date of experience: May 12, 2019
Israel
1 review
0 helpful votes
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Great sourcing place
May 14, 2019

Love the trade assurance
Keep up the good work Alibaba:)

Sincerely...
David

Date of experience: May 12, 2019
Texas
1 review
0 helpful votes
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How nice to work thru you
May 14, 2019

The experience as always was very very gratifying. I've used you before and will again, Have always had a pleasurable shopping experience with Alibaba.

Date of experience: May 12, 2019
France
1 review
0 helpful votes
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Good
May 14, 2019

Not too bad quality... but need to be more assured about the price and quality also moral on line that is... need to send the product as given as on line picture.

Date of experience: May 12, 2019
South Africa
1 review
0 helpful votes
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Good Expirience
May 14, 2019

The language barrier can be a bit difficult.
Wide range of products to choose from.
You can find well-priced product, but you have to shop around a bit.

Date of experience: May 12, 2019
Canada
1 review
0 helpful votes
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Alibaba has been improved a lot and the trade assurance feature makes it much easier to make the transaction. IOS App works well too.

Date of experience: May 12, 2019
Peru
1 review
0 helpful votes
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Excelente
May 14, 2019

Muy bueno alibaba, ya es mi segunda compra por la web de alibaba
Asta ahora todo muy bien, los pagos, la gestion de venta que manejan

Date of experience: May 12, 2019
Turkiye
1 review
0 helpful votes
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Good site
May 14, 2019

Its great site. I love it. It gives an opportunity to interact with various type of people from all over the world learning and sharing business ideas

Date of experience: May 12, 2019
Singapore
1 review
0 helpful votes
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Reliable products and services
May 14, 2019

The vendor was reliable, speaks good English, replies fast, follows up with the shipment.

I am satisfied with the product itself and the service!

Date of experience: May 12, 2019
Seychelles
1 review
0 helpful votes
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Great Service
May 14, 2019

Response rate good from some sellers, lots of variety. Prices though are just reference so actual ones do differ and are usually much higher especially for doors

Date of experience: May 11, 2019
Michigan
1 review
0 helpful votes
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Glass Straws
May 14, 2019

Very easy to clear and durable to carry anywhere. Happy to have the experience products that can turn the tide in saving our planet.

Date of experience: May 11, 2019
California
1 review
0 helpful votes
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Very good and simple
May 14, 2019

Ordering trough Alibaba it's easy way to order and communicate with manufactures in China. My experience was good

Date of experience: May 11, 2019
Oregon
1 review
0 helpful votes
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Great service
May 14, 2019

It was a little confusing to find the right seller, but once I did things worked out very well and I will be using this service in the future

Date of experience: May 11, 2019
Nigeria
1 review
0 helpful votes
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Good B2B Platform
May 14, 2019

Where to start small import business with potential for growth. New products and suppliers readily available.

Date of experience: May 11, 2019
Saudi Arabia
1 review
0 helpful votes
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Easy
May 13, 2019

Flexible, many good, easy to order and many options to make payments... good quality, cooperative suppler

Date of experience: May 11, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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