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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Peru
1 review
0 helpful votes
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PULSERA
May 15, 2019

BUENA ATENCIÓN DE LOS REPRESENTANTES
BUENA COMUNICACIÓN DE ALIBABA CON RESPECTO A LA SEGURIDAD DEL NEGOCIO

Date of experience: May 13, 2019
Florida
1 review
0 helpful votes
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Very Professional
May 15, 2019

My experience with this order was superior. Penny is excellent and is very attentive to the customer. I will continue to order from them in the future.

Date of experience: May 13, 2019
Arizona
1 review
0 helpful votes
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Very smooth and easy service
May 15, 2019

My first order was a breeze to say the least. The whole ordering process went through easily and safely. The app is fast and easy to use. Moreover, the messaging tab is very easy and helpful to use and communitcate with your suppliers. Overall a very fast and easy way to get what you need.

Date of experience: May 13, 2019
Chile
1 review
0 helpful votes
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Import pellet stoves
May 15, 2019

Alibaba is a page that offers us commercial support for our international transactions. The bad thing about alibaba is that the buyer must be the one who puts the term and report of the arrival and receipt of the goods and not the seller

Date of experience: May 13, 2019
Qatar
1 review
0 helpful votes
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Dear all
Plz... be ware of that theifs... just a big cheating factory...
I had requested 1 trial container plywood 2time hot press.
They sent me cheapest bad quality finger jointed.
When i fighted with them.
They sent me 2 bundles. Suppose to be 2 times hot press.
They sent me 2 bundles 1 time hot press extremely pooor quality... i will attach the photos for that.
Pleas. Be ware of that busters

Date of experience: May 13, 2019
South Africa
1 review
0 helpful votes
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My first purchase on Alibaba
May 15, 2019

I was at first not really sure i will get value for money and also secondly China and Zambia are thousands of not a million miles away. With such you can't really trust anyone but i would like to say after hearing Jack Ma talk about Alibaba i made a decision to try out and i am glad i did.

Thanks Jack for allowing this little Zambian Man to have his first trading experience with a company and have a relationship with someone he has never met.

Date of experience: May 13, 2019
Pennsylvania
1 review
0 helpful votes
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Perfect in everyway!
May 15, 2019

Seamless transactions. Courtesy and professional Sellers. Fast production and transit times. Superior quality.

Date of experience: May 13, 2019
Costa Rica
1 review
0 helpful votes
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Confidence inspiring
May 15, 2019

I've placed several orders with different suppliers and will continue to do so. I specially trust their Trade Assurance feature and their supplier rating system, as I feel confident that Alibaba is providing enough supplier information and that they will back me up in case of an issue. This reflects on the treatment I receive from suppliers, as it's evident they want to be in good standing and comply with Alibaba's policies.

Date of experience: May 13, 2019
Mexico
1 review
0 helpful votes
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Pedido de demografos
May 15, 2019

Excelente comunicación a pesar de la diferencia de idiomas.
Recomiendo alibaba ampliamente.
Muchas gracias

Date of experience: May 13, 2019
Pennsylvania
1 review
0 helpful votes
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Very satisfied.
May 15, 2019

Took a little to get used to navigating the site but they have lots of great features and I highly recommend them.

Date of experience: May 13, 2019
Czechia
1 review
0 helpful votes
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First experience
May 15, 2019

Now was my first shopping experience with Alibaba, but all is easy, large selection of goods and my first seller was great. I can only recommend:-)

Date of experience: May 13, 2019
Illinois
1 review
0 helpful votes
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While I haven't had to use the trade assurance, it's nice to know that there is a recourse if a deal goes south. So far the site has connected me with a great supplier for my product.

Date of experience: May 13, 2019
GB
1 review
0 helpful votes
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Good service
May 15, 2019

Brilliant Company, helpful, reliable, Quick service. Thank you for your help. Just for information duty need to be paid by buyer.

Date of experience: May 13, 2019
Illinois
1 review
0 helpful votes
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Easy and fast search experience
May 15, 2019

This website is very user friendly, I was able to search and find supplier with minimum effort. All the supplier I contacted were able to answer questions and solutions for my business, I will continue to use this platform for my futures shipments.

Date of experience: May 13, 2019
Spain
1 review
0 helpful votes
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Black Bangle Velocimeter
May 15, 2019

The swich between the web in Spanish and the International web is confusing.
The App in the Iphone is not well sincronize with the computer in the Messages. I have sometimes to go back to the iPhone to find and finish a start message conversation.

Date of experience: May 13, 2019
NL
2 reviews
0 helpful votes
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I am sorry to tell you that the polarized glasses did not work at all (getting darker did not work)

Dutch249

Date of experience: May 13, 2019
RU
1 review
0 helpful votes
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Excellent platform for business. I use it with great pleasure. I work directly with large factories without intermediaries

Date of experience: May 13, 2019
Malta
1 review
0 helpful votes
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First class
May 14, 2019

As a first time user I found the Alibaba platform extremely useful and trustworthy. Alibaba has the respect of supply companies and their monitoring of transactions, dispatch and receipt of payments and goods gives confidence to purchasers like myself who are not in a position to visit the supplier personally. I am most pleased with your services. Thank you very much

Date of experience: May 13, 2019
Austria
1 review
0 helpful votes
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A great supplier and a great cooperation. I ordered for the second time and was always very satisfied

Date of experience: May 13, 2019
Australia
1 review
0 helpful votes
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I was unsure at first but not anymore... Alibaba is a great platform that I have used for the first time and intend to use again in the future.

Date of experience: May 13, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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