Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience with this order was superior. Penny is excellent and is very attentive to the customer. I will continue to order from them in the future.
My first order was a breeze to say the least. The whole ordering process went through easily and safely. The app is fast and easy to use. Moreover, the messaging tab is very easy and helpful to use and communitcate with your suppliers. Overall a very fast and easy way to get what you need.
Alibaba is a page that offers us commercial support for our international transactions. The bad thing about alibaba is that the buyer must be the one who puts the term and report of the arrival and receipt of the goods and not the seller
Dear all
Plz... be ware of that theifs... just a big cheating factory...
I had requested 1 trial container plywood 2time hot press.
They sent me cheapest bad quality finger jointed.
When i fighted with them.
They sent me 2 bundles. Suppose to be 2 times hot press.
They sent me 2 bundles 1 time hot press extremely pooor quality... i will attach the photos for that.
Pleas. Be ware of that busters
I was at first not really sure i will get value for money and also secondly China and Zambia are thousands of not a million miles away. With such you can't really trust anyone but i would like to say after hearing Jack Ma talk about Alibaba i made a decision to try out and i am glad i did.
Thanks Jack for allowing this little Zambian Man to have his first trading experience with a company and have a relationship with someone he has never met.
Seamless transactions. Courtesy and professional Sellers. Fast production and transit times. Superior quality.
I've placed several orders with different suppliers and will continue to do so. I specially trust their Trade Assurance feature and their supplier rating system, as I feel confident that Alibaba is providing enough supplier information and that they will back me up in case of an issue. This reflects on the treatment I receive from suppliers, as it's evident they want to be in good standing and comply with Alibaba's policies.
Excelente comunicación a pesar de la diferencia de idiomas.
Recomiendo alibaba ampliamente.
Muchas gracias
Took a little to get used to navigating the site but they have lots of great features and I highly recommend them.
Now was my first shopping experience with Alibaba, but all is easy, large selection of goods and my first seller was great. I can only recommend:-)
While I haven't had to use the trade assurance, it's nice to know that there is a recourse if a deal goes south. So far the site has connected me with a great supplier for my product.
Brilliant Company, helpful, reliable, Quick service. Thank you for your help. Just for information duty need to be paid by buyer.
This website is very user friendly, I was able to search and find supplier with minimum effort. All the supplier I contacted were able to answer questions and solutions for my business, I will continue to use this platform for my futures shipments.
The swich between the web in Spanish and the International web is confusing.
The App in the Iphone is not well sincronize with the computer in the Messages. I have sometimes to go back to the iPhone to find and finish a start message conversation.
I am sorry to tell you that the polarized glasses did not work at all (getting darker did not work)
Dutch249
Excellent platform for business. I use it with great pleasure. I work directly with large factories without intermediaries
As a first time user I found the Alibaba platform extremely useful and trustworthy. Alibaba has the respect of supply companies and their monitoring of transactions, dispatch and receipt of payments and goods gives confidence to purchasers like myself who are not in a position to visit the supplier personally. I am most pleased with your services. Thank you very much
A great supplier and a great cooperation. I ordered for the second time and was always very satisfied
I was unsure at first but not anymore... Alibaba is a great platform that I have used for the first time and intend to use again in the future.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

