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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Guatemala
1 review
0 helpful votes
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GOOD PLACE TO BUY
June 6, 2019

A lot of awesome products and easy way to place order in any part of the world, good service and fast delivery with safety ways to place an order

Date of experience: June 5, 2019
Germany
1 review
0 helpful votes
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Belt order
June 6, 2019

Super fast with it comes to inquiries and after they received the money, they ship it also... very professional when it comes to business...

Date of experience: June 5, 2019
Utah
1 review
0 helpful votes
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Game changer
June 6, 2019

Alibaba is a game changer for us to be able to buy gifts and handouts for our clients and prospects.

Date of experience: June 5, 2019
India
1 review
0 helpful votes
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I was planning to buy an Auto-refractometer for our eye hospital, i couldn't find one with less price & good quality. I did search for it on alibaba.com & I found many good Auto-refractometers priced low to high. Finally i zeroed in on one product from redsun & found it reliable & also priced less. I did pay through alibaba payment options & i found its safe & secure.

Date of experience: June 5, 2019
North Carolina
1 review
0 helpful votes
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I love the way they keep you updated on every step and always follow up to make sure things are going smooth and you know what is happening.

Date of experience: June 5, 2019
South Africa
4 reviews
0 helpful votes
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Sometimes saving a few dollars is not worth waiting a couple of months, so rather buy whatever you need in your own country, waiting will stress you, only buy from Alibaba if you are selling to friends

Date of experience: June 5, 2019
Japan
1 review
0 helpful votes
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ME SIENTO SEGURA CUANDO HAGO TRANSACCIONES A TRAVES DE ALIBABA. EL SERVICIO AL CLIENTE ES EXCELENTE Y SIEMPRE RESPONDE MIS INQUIETUDES, ME PROVEE DE HERRAMIENTAS PARA INVERTIR MEJOR Y CONOCER MEJOR AL SUPLIDOR.

Date of experience: June 5, 2019
Libya
2 reviews
0 helpful votes
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Trust dealing
June 5, 2019

The best web site and trust... you can deal safe with Alibaba... so you have to make sure that you are deal with trade assurance

Date of experience: June 5, 2019
South Africa
3 reviews
1 helpful vote
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I have been on this site almost everyday ever since I downloaded their app
Everything seems to be perfect but never forget to read reviews by other online shoppers. Whether they are small or big company a lot things do happen in the process of shipping your product.
Lucky for me my product arrived on time and also in perfect condition,
Good lucky

Date of experience: June 5, 2019
GB
1 review
0 helpful votes
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Great stickers!
June 5, 2019

Excellent product, price and service. My order was checked and a proof sent for my approval prior to final printing.No problems at all. A pleasure to deal with.

Date of experience: June 5, 2019
Italy
1 review
0 helpful votes
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Buona piattaforma
June 5, 2019

Buona piattaforma ma troppo complicata poco istintiva ma buona piattaforma ma può essere resa più facile

Date of experience: June 5, 2019
Canada
1 review
0 helpful votes
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Once you sift through the unwanted, many gold certified trade assured manufacturers running very legitimate business's are available to supply your needs without worry.

Date of experience: June 5, 2019
TW
1 review
0 helpful votes
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Excellent experience like Amazon or any US store online. Fast reply, fast shipping, detailed description. Recommended.

Date of experience: June 5, 2019
Liechtenstein
1 review
0 helpful votes
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Good supplier
June 5, 2019

The supplier we were dealing with was very professional. Highly recommended.
Only the logistic charge of Alibaba is a bit higher than the agent you may find somewhere else.

Date of experience: June 5, 2019
China
1 review
0 helpful votes
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Perfect and reliable
June 5, 2019

The quality is great, and the service is perfect, The silicone base looks amazing and works great with small&larger duplex blocks

Date of experience: June 5, 2019
GB
1 review
0 helpful votes
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Love it
June 5, 2019

Its my first time on Alibaba to order some products and they are actually really good and genuine.
They really helped me to achieved the product i wanted. They would try their best to look for things you want.
Very friendly and helpful people.
Definitely recommend

Date of experience: June 5, 2019
Nigeria
1 review
0 helpful votes
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Well pack
June 5, 2019

This is my first oder and I'm very happy with it, the product is what I oder and the delivery is very fast

Date of experience: June 5, 2019
Mexico
1 review
0 helpful votes
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Easy way to shop
June 5, 2019

So nice to buy things by this way. I'm from México and it was super easy and Fast buy things from China.

Date of experience: June 4, 2019
GB
1 review
0 helpful votes
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Good Company
June 5, 2019

Excellent finding suppliers on your platform. Each day l log unto Alibaba and feels confident that l will find a good suppliers for whatever products l am searching for.

Date of experience: June 4, 2019
Italy
1 review
0 helpful votes
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Support
June 5, 2019

The marketplace support was complete. The transactions are well configured and visible. I am very satisfied.

Date of experience: June 4, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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