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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Florida
1 review
0 helpful votes
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Awesome
June 16, 2019

Great for turning your ideas into a reality. Communication is very well between designers and suppliers. I will always use this service for my manufacturing need.

Date of experience: June 16, 2019
Singapore
1 review
0 helpful votes
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GREAT ECOMERCE SITE
June 16, 2019

Some good some bad, but not the fault of Alibaba.
Will continue to use and give more reviews after some more time.

Date of experience: June 16, 2019
Canada
1 review
0 helpful votes
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Excellent customer service.
June 16, 2019

Thank you for connecting me with an excellent manufacturer of paper products. I have experienced only the best customer service and excellent product which was delivered exactly as expected and on time!

Date of experience: June 16, 2019
Colombia
1 review
0 helpful votes
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Excelente servicio
June 16, 2019

Muy contento con el producto y el servicio desde el envio hasta la entrega en muy corto tiempo, llegó en muy buen estado

Date of experience: June 16, 2019
Philippines
1 review
0 helpful votes
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GREAT SERVICE
June 16, 2019

WILL SHOP WITH THIS SUPPLIER AGAIN VERY QUICK AND HELPFUL FROM START TO FINISH,
BEST REGARDS
A FARRANT

Date of experience: June 16, 2019
Australia
1 review
0 helpful votes
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Great experience and reliable
June 16, 2019

I am so happy with my experience with the supplier and Alibaba. I will keep continuing my purchase with alibaba

Date of experience: June 16, 2019
VE
1 review
0 helpful votes
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Product looks good and service was excellent... It seems I am going to get more parts of this company

Date of experience: June 15, 2019
Illinois
1 review
0 helpful votes
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Okay
June 16, 2019

Sadly two games in the lot I purchased didnt work. So be careful and make sure they test properly before shipping as you will have to pay and insane amount of money to ship it back to them.

Date of experience: June 15, 2019
Italy
1 review
0 helpful votes
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THE BEST COMPANY
June 16, 2019

The company would be shipping super fast perfect product thank you...

THANK YOU FOR ALL WE WILL DO MANY THINGS TOGETHER

Date of experience: June 15, 2019
Lithuania
1 review
0 helpful votes
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Good
June 15, 2019

Great, you are really making good to connect with the right supplier on time. Good work. I am happy to work here. Keep up the good work. Have a nice day.

Date of experience: June 15, 2019
Arizona
1 review
0 helpful votes
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Great service and reliable!
June 15, 2019

I feel so good that i can count with a big and professional company to do my business to other side of the world!

Date of experience: June 15, 2019
Jordan
1 review
0 helpful votes
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Best supply chain website
June 15, 2019

Awesome services provided in Alibaba, great tools for communication and buyer protection is available, there are also a lot of payment methods available
Very convenient

Date of experience: June 15, 2019
Texas
1 review
0 helpful votes
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Perfect
June 15, 2019

My first time ordering and I was very happy! I was scared to order anything overseas without seeing it first but I made a small order and everything was perfect.

Date of experience: June 15, 2019
Ecuador
1 review
0 helpful votes
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Secure purchase
June 15, 2019

This was the first time I used this shopping platform, it seems safe since there are VERIFIED suppliers, which gives confidence when making purchases online from the other side of the world.

Date of experience: June 15, 2019
Sri Lanka
1 review
0 helpful votes
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Sample for coffe mug
June 15, 2019

Actually Alibaba is very good flat from to e commerce business and beginner also can start with less trouble.

Date of experience: June 15, 2019
Kenya
1 review
0 helpful votes
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Satisfied client
June 15, 2019

The supplier had a very good customer service. She was always there to respond to my questions not minding how many they were and work 24h.

Date of experience: June 15, 2019
Ohio
1 review
0 helpful votes
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Great hair
June 15, 2019

Really nice I would use again, good hair, I like a lot, didn't shed much, I would buy again nice wig

Date of experience: June 15, 2019
Wisconsin
1 review
0 helpful votes
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Satisfied
June 15, 2019

Easy to complete transactions with step by step progress including tracking.
Will use again in future

Date of experience: June 15, 2019
Nigeria
1 review
0 helpful votes
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Easy and reassuring Trade partner
June 15, 2019

The Alibaba platform gave me the confidence to work with suppliers in China. The platform had multitude of suppliers graded to choose from and reviews to guide my choice.

Date of experience: June 15, 2019
Australia
1 review
0 helpful votes
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Crystal bowls
June 15, 2019

Excellent products & packing not as impressed with the way we were charged for the goods there seemed to be a conflict on what was the agreed costs should be

Date of experience: June 15, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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