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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I will do business with them again!
Great communication on the front end.
Quick shipment, and timely DHL delivery.
A very satisfying experience all around.
(and saved over $150 compared to buying from a USA provider of the same products.)
It's very flexible process and management for the buyer. There are many choices to choose from. I also have a new friend here.
Second time i bought product with the seller they are very good and communicate well good understanding looking forward to meet them one day
Very easy to use. Anyone can get familiar with how to utilize the app/website, chatroom for developing a great connection with suppliers, and secure purchase process.
Overall best experience with company and fantastic quick customer service response with optimize solution. Thanks
Always love ordering wholesale products on Alibaba! Secure and safe. Peace of mind dealing with wholesalers and manufacturers.
Tutto molto fluido e regolare. Spero di riacquistare al piu' presto dei prodotti e far crescere la mia attività .
I ordered a LCD screen for my phone, and was hesitant at first, but all my answers where promptly answered and my deliver got here (Portugal) after 2 weeks.
Helps to be fast and always informend! Order management helps to be up to date all the time, including parcel tracking.
Excellent articles from a serious and punctual supplier to recommend.
The quality of paper and print is excellent i
Hello Dear Alibaba, Thank you very very much for providing us this opportunity. I love you realy so much Alibaba :)
I found a supplier whose minimum order requirement was very reaqsonable so that I was able to access to reasonably priced high quality goods. This is very wonderful! I hope that many suppliers would lower their MOR.
Thank you!
I was worried about dealing with a company so far away... what if there were quality issues etc?
I needn't have worried. The company I dealt with have been great
Nice quality and seller are very professional. Fast delivery. Very nice and fast packing my products. They did their work as we agree. Thank you!
I'm very pleased with Alibaba and with all the nice solutions possible before setting an order.
Especially the possibility to pay through Alibaba and that they guarantee for deliverance in time or money back guarantee.
Easy to use and fast delivery very, impressed would do business using Alibaba again for souring bulk products
I have dealt through AliBaba a few times now and I have been impressed with how they monitor the transaction progress and remain involved from oreder to receipt of goods. I look forward to further business through AliBaba
Excellent quality item. Reliable seller. Will buy again. Item as described, items were as listed great on price fast on shipping, the product arrived. Thank you
Tons of high quality suppliers. The transaction is protected by Alibaba. So I can source on it with confidence.
Excellent system for buying quality items in bulk. I would definitely recommend the company that I used on Alibaba.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

