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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Georgia
1 review
0 helpful votes
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Very smooth transaction
June 17, 2019

I will do business with them again!
Great communication on the front end.
Quick shipment, and timely DHL delivery.
A very satisfying experience all around.
(and saved over $150 compared to buying from a USA provider of the same products.)

Date of experience: June 17, 2019
Thailand
1 review
0 helpful votes
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It's very flexible process and management for the buyer. There are many choices to choose from. I also have a new friend here.

Date of experience: June 17, 2019
Seychelles
1 review
0 helpful votes
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Very good and satisfactory
June 17, 2019

Second time i bought product with the seller they are very good and communicate well good understanding looking forward to meet them one day

Date of experience: June 17, 2019
Florida
1 review
0 helpful votes
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Very easy to use.
June 17, 2019

Very easy to use. Anyone can get familiar with how to utilize the app/website, chatroom for developing a great connection with suppliers, and secure purchase process.

Date of experience: June 17, 2019
GB
1 review
0 helpful votes
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Worthy charging cables
June 17, 2019

Overall best experience with company and fantastic quick customer service response with optimize solution. Thanks

Date of experience: June 17, 2019
Canada
1 review
0 helpful votes
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Always love ordering wholesale products on Alibaba! Secure and safe. Peace of mind dealing with wholesalers and manufacturers.

Date of experience: June 17, 2019
Italy
1 review
0 helpful votes
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Prima esperienza soddisfacente
June 17, 2019

Tutto molto fluido e regolare. Spero di riacquistare al piu' presto dei prodotti e far crescere la mia attività.

Date of experience: June 17, 2019
Portugal
1 review
0 helpful votes
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Good service
June 17, 2019

I ordered a LCD screen for my phone, and was hesitant at first, but all my answers where promptly answered and my deliver got here (Portugal) after 2 weeks.

Date of experience: June 17, 2019
Switzerland
1 review
0 helpful votes
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Helps to be fast and always informend! Order management helps to be up to date all the time, including parcel tracking.

Date of experience: June 17, 2019
Italy
1 review
0 helpful votes
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New item
June 17, 2019

Excellent articles from a serious and punctual supplier to recommend.
The quality of paper and print is excellent i

Date of experience: June 17, 2019
Turkiye
1 review
0 helpful votes
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I love you Alibaba!
June 17, 2019

Hello Dear Alibaba, Thank you very very much for providing us this opportunity. I love you realy so much Alibaba :)

Date of experience: June 17, 2019
Japan
1 review
0 helpful votes
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Good source for products!
June 17, 2019

I found a supplier whose minimum order requirement was very reaqsonable so that I was able to access to reasonably priced high quality goods. This is very wonderful! I hope that many suppliers would lower their MOR.
Thank you!

Date of experience: June 17, 2019
NL
1 review
0 helpful votes
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First Class
June 17, 2019

I was worried about dealing with a company so far away... what if there were quality issues etc?
I needn't have worried. The company I dealt with have been great

Date of experience: June 17, 2019
Ukraine
1 review
0 helpful votes
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Nice quality
June 17, 2019

Nice quality and seller are very professional. Fast delivery. Very nice and fast packing my products. They did their work as we agree. Thank you!

Date of experience: June 17, 2019
Norway
1 review
0 helpful votes
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Proffesional site!
June 17, 2019

I'm very pleased with Alibaba and with all the nice solutions possible before setting an order.
Especially the possibility to pay through Alibaba and that they guarantee for deliverance in time or money back guarantee.

Date of experience: June 17, 2019
Australia
1 review
0 helpful votes
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Smooth Transaction
June 17, 2019

Easy to use and fast delivery very, impressed would do business using Alibaba again for souring bulk products

Date of experience: June 17, 2019
New Zealand
1 review
0 helpful votes
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Great Facilitator!
June 17, 2019

I have dealt through AliBaba a few times now and I have been impressed with how they monitor the transaction progress and remain involved from oreder to receipt of goods. I look forward to further business through AliBaba

Date of experience: June 16, 2019
Hong Kong
1 review
0 helpful votes
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Excellent quality item. Reliable seller. Will buy again. Item as described, items were as listed great on price fast on shipping, the product arrived. Thank you

Date of experience: June 16, 2019
California
1 review
0 helpful votes
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I love the shopping experience
June 17, 2019

Tons of high quality suppliers. The transaction is protected by Alibaba. So I can source on it with confidence.

Date of experience: June 16, 2019
Canada
1 review
0 helpful votes
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Blank Titanium RIngs
June 16, 2019

Excellent system for buying quality items in bulk. I would definitely recommend the company that I used on Alibaba.

Date of experience: June 16, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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