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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Texas
1 review
0 helpful votes
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Excellent Suppliers Easy Process
June 24, 2019

I was initially nervous about ordering on Alibaba. I had several large orders to make and was concerned about quality and getting the product from China to the US. First the suppliers were awesome and very easy to deal with, they provided excellent service in getting me exactly what I wanted and the quality was excellent. Second the shipping process was very easy and the price was very reasonable. I have shipped by air and sea, both were very simple. For the sea shipping I used Alibaba Logistics and could not be more pleased with the service and cost. I compared against other Logistics providers and could not find a better price. If you are nervous, don't be, the process is easy and the suppliers are top notch.

Date of experience: June 24, 2019
Colorado
1 review
0 helpful votes
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Will order from them again!
June 24, 2019

Great experience, this supplier is the real deal. Everything works properly, products came in on-time and as described. Thank you!

Date of experience: June 24, 2019
Brazil
1 review
0 helpful votes
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Excellent supplier
June 24, 2019

Excellent supplier. Helped me in the acquisition during all phases. The only other thing is that I did not realize that it was TVE H. I asked for the possibility to exchange for TVE.

Date of experience: June 24, 2019
India
1 review
0 helpful votes
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You did nice job rita and thanks to chunna jewellery. Hope in future you give me latest and trendy products.my experience with chunna jewellery was nice

Date of experience: June 24, 2019
Canada
1 review
0 helpful votes
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Thank you for sending the order on time and for helping me select the good quality items.
I will defiantly recommend this supplier to my friends and other companies.

Date of experience: June 24, 2019
Norway
1 review
0 helpful votes
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Bide Seat Purchase from China
June 24, 2019

Very good company and very good customer service. Echo was great support. Everything went smooth and Echo further helped to returned duty amount which was agreed as DDP but somehow logistics company was not able to fix. Echo paid from her account. Highly recommended.

Date of experience: June 24, 2019
GB
1 review
0 helpful votes
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Working with anet
June 24, 2019

Dealing with anet has been an absolute pleasure. Perry the sales representative is very professional and ensures your orders are handled safely and efficiently.

Date of experience: June 24, 2019
Pakistan
1 review
0 helpful votes
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Excellent
June 24, 2019

My experience with Alibaba is too good, i am so satisfied with their services, and will continue business with Alibaba.

Date of experience: June 24, 2019
Italy
1 review
0 helpful votes
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Good furniture!
June 24, 2019

Good supplier, quality ok! Customization good! Nice gadget!
Shipped in Italy at the scheduled time.

Date of experience: June 24, 2019
Australia
1 review
0 helpful votes
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Easy to use
June 24, 2019

I have found Alibaba easy to use and a great way to connect with suppliers. I will definitely use Alibaba when sourcing future products.

Date of experience: June 24, 2019
Bulgaria
1 review
0 helpful votes
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I like alibaba :)
June 24, 2019

This site is great and i like purchasing here:)
This site is great and i like purchasing here:)
This site is great and i like purchasing here :)

Date of experience: June 24, 2019
Ukraine
1 review
0 helpful votes
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Company is reliable and always help to solve each question
They ship out goods rather quickly
Goods have a good quality

Date of experience: June 24, 2019
Thailand
1 review
0 helpful votes
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Easy going company
June 24, 2019

It was good company, polite staff and fast in respond.
Price is also reasonable.
We only have problem with DHL company that sending cost is so expensive and cost a lot of tax.

Date of experience: June 24, 2019
Australia
1 review
0 helpful votes
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I ham happy with what i get
June 24, 2019

I am first time buyer, i feel a little uncomfortable, it takes time but happy i am from Australia.if you have time to wait and do some paper work they will send to your doorstep. They have door to door service too.

Date of experience: June 24, 2019
Australia
1 review
0 helpful votes
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Regular Alibaba user
June 24, 2019

Great website for entrepreneurs, don't know where i would be without it. There are some minor details that could be better on the site but over all it is my most frequently used site for anything i need to order for my business.

Date of experience: June 24, 2019
Norway
1 review
0 helpful votes
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Professional in all aspect
June 24, 2019

The seller is easy to communicate and provides a good quality product. Looking forward for a good business relationship in the future.

Date of experience: June 23, 2019
Australia
1 review
0 helpful votes
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Unexpected first class service
June 24, 2019

Was somewhat skeptical about making my first purchase through Alibaba but the process, customer support, delivery and purchased product were first class. More than happy to purchase via Alibaba again if required.

Date of experience: June 23, 2019
Switzerland
1 review
0 helpful votes
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I got it all. Gladly again
June 24, 2019

In Europe, high value is placed on quality, speed and friendly service. I got it all. Gladly again, I am thrilled.

Date of experience: June 23, 2019
Germany
1 review
0 helpful votes
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Top
June 24, 2019

It is every time a pleasure to work with the site of Alibaba. There a lot of suppliers with uncountable products to pick from

Date of experience: June 23, 2019
Kazakhstan
1 review
0 helpful votes
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Flashlight for self defense
June 24, 2019

I am very happy with the store. The consultant works clearly and quickly. The quality of the product is excellent. I ordered 100 pieces and already sold everything, everyone liked the lanterns. I will cooperate again. Thank.

Date of experience: June 23, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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