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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I was initially nervous about ordering on Alibaba. I had several large orders to make and was concerned about quality and getting the product from China to the US. First the suppliers were awesome and very easy to deal with, they provided excellent service in getting me exactly what I wanted and the quality was excellent. Second the shipping process was very easy and the price was very reasonable. I have shipped by air and sea, both were very simple. For the sea shipping I used Alibaba Logistics and could not be more pleased with the service and cost. I compared against other Logistics providers and could not find a better price. If you are nervous, don't be, the process is easy and the suppliers are top notch.
Great experience, this supplier is the real deal. Everything works properly, products came in on-time and as described. Thank you!
Excellent supplier. Helped me in the acquisition during all phases. The only other thing is that I did not realize that it was TVE H. I asked for the possibility to exchange for TVE.
You did nice job rita and thanks to chunna jewellery. Hope in future you give me latest and trendy products.my experience with chunna jewellery was nice
Thank you for sending the order on time and for helping me select the good quality items.
I will defiantly recommend this supplier to my friends and other companies.
Very good company and very good customer service. Echo was great support. Everything went smooth and Echo further helped to returned duty amount which was agreed as DDP but somehow logistics company was not able to fix. Echo paid from her account. Highly recommended.
Dealing with anet has been an absolute pleasure. Perry the sales representative is very professional and ensures your orders are handled safely and efficiently.
Good supplier, quality ok! Customization good! Nice gadget!
Shipped in Italy at the scheduled time.
I have found Alibaba easy to use and a great way to connect with suppliers. I will definitely use Alibaba when sourcing future products.
This site is great and i like purchasing here:)
This site is great and i like purchasing here:)
This site is great and i like purchasing here :)
Company is reliable and always help to solve each question
They ship out goods rather quickly
Goods have a good quality
It was good company, polite staff and fast in respond.
Price is also reasonable.
We only have problem with DHL company that sending cost is so expensive and cost a lot of tax.
I am first time buyer, i feel a little uncomfortable, it takes time but happy i am from Australia.if you have time to wait and do some paper work they will send to your doorstep. They have door to door service too.
Great website for entrepreneurs, don't know where i would be without it. There are some minor details that could be better on the site but over all it is my most frequently used site for anything i need to order for my business.
The seller is easy to communicate and provides a good quality product. Looking forward for a good business relationship in the future.
Was somewhat skeptical about making my first purchase through Alibaba but the process, customer support, delivery and purchased product were first class. More than happy to purchase via Alibaba again if required.
In Europe, high value is placed on quality, speed and friendly service. I got it all. Gladly again, I am thrilled.
It is every time a pleasure to work with the site of Alibaba. There a lot of suppliers with uncountable products to pick from
I am very happy with the store. The consultant works clearly and quickly. The quality of the product is excellent. I ordered 100 pieces and already sold everything, everyone liked the lanterns. I will cooperate again. Thank.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

