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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I dealt with three companies on Alibaba, and was extremely pleased with the products and communication from these sellers.
Great experience and great customer service, my vendor was very helpful and i love the fact that they have everything on one site when it comes to keeping track of your order.
The experience is excellent with Trade Assurance team they always ready to support and make sure not to release money to supplier prior giving them green light that you receive your product as specified. Thanks for Alibaba Trade Assurance Team.
It was a little slow getting to understand the setup with bids from different suppliers and such, but the end deal and product were excellent and saved us a lot of money.
My first time purchasing from Asia. I was doubtful about Alibaba.com, now I would not change it for anything.
Thanks Alibaba!
In poco tempo ho trovato quello che cercavo, spedizione puntuale e il prodotto consegnato corrisponde a quello ordinato
Payment with credit card is very easy but payment by bank transfer is more difficult for non USA clients.
I am very satisfied with Charles, he has always helped me well, even though it has taken a long time,
I've always had the feeling that he has never let me down, everything has finally come out,
I now have to wait another two weeks for the Belgian documents and then I finally go on the street on this beautiful E-bike.
Thank you Charles
Excellent experience. Good communications with seller. Fast shipping. Good things. I will to buy next time. Recommended to my friends.
Shipping could have had better tracking but product is great and and I am happy we used this company
Feliz son un excelente proveedor, llego mas rapido de lo que imagine. La marca pactada y ya me voy con el segundo pedido ahora mismo.
Muchas Gracias ¡¡¡ Llegaron en a Lima Peru en tiempo oportuno.
Quality is exactly we expected and as per the original sample.
Delivery and product was top quality
Guangzhou VLove Jewellery Limited is the company on Alibaba from whom I purchased sterling silver chains. Please ask for Lia; she is an amazing company representative that will be sure to help you order supplies that meet your exact specifications. Also, through the Alibaba system always use the "Trade Assurance" method of payment so that your order is guaranteed to be correct when it arrives.
I worked with Laura throughout the process, she went over and beyond to ensure that goods were produced in accordance to our discussions, she answered all my questions promoptly and reliable
The entire process from initial contact to delivery went very well. I would do business from this website and with this vendor again.
We received goods from our supplier through Alibaba, the transaction went through very smoothly it just took me a little bit of clicking around to be able to leave my review
Es una buena experiencia comprar por alibaba. Siempre obtengo lo que busco. La ultima compra fue muy agradable.
Every experience with Alibaba.com has been completely professional and has allowed me to grow and expand my brand family. Of products.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

