Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Maryland
3 reviews
0 helpful votes
Follow Monique W.
Unfollow Monique W.
Share Review
Report Review

I dealt with three companies on Alibaba, and was extremely pleased with the products and communication from these sellers.

Date of experience: July 3, 2019
Panama
1 review
0 helpful votes
Follow Maria C.
Unfollow Maria C.
Share Review
Report Review

Excellent
July 3, 2019

Excellent supplier, quality products, fast attention and very kind Mrs. Wendy.
Recommended 100%...

Date of experience: July 3, 2019
Colorado
1 review
0 helpful votes
Follow zandra W.
Unfollow zandra W.
Share Review
Report Review

My first experience
July 3, 2019

Great experience and great customer service, my vendor was very helpful and i love the fact that they have everything on one site when it comes to keeping track of your order.

Date of experience: July 3, 2019
Saudi Arabia
1 review
0 helpful votes
Follow Mohammed B.
Unfollow Mohammed B.
Share Review
Report Review

Trade Assurance
July 3, 2019

The experience is excellent with Trade Assurance team they always ready to support and make sure not to release money to supplier prior giving them green light that you receive your product as specified. Thanks for Alibaba Trade Assurance Team.

Date of experience: July 3, 2019
Illinois
1 review
0 helpful votes
Follow Bret V.
Unfollow Bret V.
Share Review
Report Review

Great deal and good products
July 3, 2019

It was a little slow getting to understand the setup with bids from different suppliers and such, but the end deal and product were excellent and saved us a lot of money.

Date of experience: July 3, 2019
Switzerland
1 review
0 helpful votes
Follow Yael J.
Unfollow Yael J.
Share Review
Report Review

Sandale
July 3, 2019

Arina is a very nice supplier, very helpful and friendly. The slippers were also good. And the bag as well.

Date of experience: July 3, 2019
Mexico
1 review
0 helpful votes
Follow Jose Z.
Unfollow Jose Z.
Share Review
Report Review

Above my expectations.
July 3, 2019

My first time purchasing from Asia. I was doubtful about Alibaba.com, now I would not change it for anything.

Thanks Alibaba!

Date of experience: July 3, 2019
Italy
1 review
0 helpful votes
Follow Salvo F.
Unfollow Salvo F.
Share Review
Report Review

PROFESSIONALI
July 3, 2019

In poco tempo ho trovato quello che cercavo, spedizione puntuale e il prodotto consegnato corrisponde a quello ordinato

Date of experience: July 3, 2019
Israel
1 review
0 helpful votes
Follow Dov I.
Unfollow Dov I.
Share Review
Report Review

Payment with credit card is very easy but payment by bank transfer is more difficult for non USA clients.

Date of experience: July 3, 2019
Belgium
1 review
0 helpful votes
Follow Zeki V.
Unfollow Zeki V.
Share Review
Report Review

Beatifull E-Bike
July 3, 2019

I am very satisfied with Charles, he has always helped me well, even though it has taken a long time,
I've always had the feeling that he has never let me down, everything has finally come out,
I now have to wait another two weeks for the Belgian documents and then I finally go on the street on this beautiful E-bike.
Thank you Charles

Date of experience: July 3, 2019
Ukraine
1 review
0 helpful votes
Follow Alexander G.
Unfollow Alexander G.
Share Review
Report Review

Excellent.
July 3, 2019

Excellent experience. Good communications with seller. Fast shipping. Good things. I will to buy next time. Recommended to my friends.

Date of experience: July 3, 2019
California
1 review
0 helpful votes
Follow Chris D.
Unfollow Chris D.
Share Review
Report Review

Great Product
July 3, 2019

Shipping could have had better tracking but product is great and and I am happy we used this company

Date of experience: July 2, 2019
Peru
1 review
0 helpful votes
Follow MIRZA E.
Unfollow MIRZA E.
Share Review
Report Review

Excelente ¡¡¡
July 3, 2019

Feliz son un excelente proveedor, llego mas rapido de lo que imagine. La marca pactada y ya me voy con el segundo pedido ahora mismo.
Muchas Gracias ¡¡¡ Llegaron en a Lima Peru en tiempo oportuno.

Date of experience: July 2, 2019
Australia
1 review
0 helpful votes
Follow Daniel O.
Unfollow Daniel O.
Share Review
Report Review

Excellent service
July 3, 2019

Quality is exactly we expected and as per the original sample.

Delivery and product was top quality

Date of experience: July 2, 2019
Mississippi
1 review
0 helpful votes
Follow Peshah G.
Unfollow Peshah G.
Share Review
Report Review

Guangzhou VLove Jewellery Limited is the company on Alibaba from whom I purchased sterling silver chains. Please ask for Lia; she is an amazing company representative that will be sure to help you order supplies that meet your exact specifications. Also, through the Alibaba system always use the "Trade Assurance" method of payment so that your order is guaranteed to be correct when it arrives.

Date of experience: July 2, 2019
Georgia
1 review
0 helpful votes
Follow UD Q.
Unfollow UD Q.
Share Review
Report Review

I worked with Laura throughout the process, she went over and beyond to ensure that goods were produced in accordance to our discussions, she answered all my questions promoptly and reliable

Date of experience: July 2, 2019
Florida
1 review
0 helpful votes
Follow Chaz B.
Unfollow Chaz B.
Share Review
Report Review

First time purchaser
July 2, 2019

The entire process from initial contact to delivery went very well. I would do business from this website and with this vendor again.

Date of experience: July 2, 2019
Australia
1 review
0 helpful votes
Follow Karen X.
Unfollow Karen X.
Share Review
Report Review

Receiving goods
July 2, 2019

We received goods from our supplier through Alibaba, the transaction went through very smoothly it just took me a little bit of clicking around to be able to leave my review

Date of experience: July 2, 2019
DO
1 review
0 helpful votes
Follow claudio E.
Unfollow claudio E.
Share Review
Report Review

It is nice to buy by alibaba
July 2, 2019

Es una buena experiencia comprar por alibaba. Siempre obtengo lo que busco. La ultima compra fue muy agradable.

Date of experience: July 2, 2019
Georgia
1 review
0 helpful votes
Follow B H.
Unfollow B H.
Share Review
Report Review

Every experience with Alibaba.com has been completely professional and has allowed me to grow and expand my brand family. Of products.

Date of experience: July 2, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos