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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Indonesia
1 review
0 helpful votes
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Friendly
August 3, 2019

Good product
Friendly
I think i will buy this product more
On time delivery and low price.
Bella is a good person

Date of experience: August 3, 2019
Mexico
1 review
0 helpful votes
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Buenas ofertas
August 3, 2019

Lo que no me gusta es la caridad mínima a comprar en muchos artículos que me interesaron era muy elevado el costo.
También debería incluir ya el envío, para saber cuánto es el total a pagar. Los vendedores en ocasiones no contestan tu solicitud de compra.

Date of experience: August 3, 2019
Michigan
1 review
0 helpful votes
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Great Service
August 3, 2019

Very pleased with the services i have received from this company for the past year. Response time is fast and quality of hair is great. Keep up the good work.

Date of experience: August 2, 2019
Hong Kong
1 review
0 helpful votes
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You can find anything here
August 3, 2019

It has a lot of products here, you can find anything you want.
It may take sometime for you to get what exactly you want, but the purchasing is very interesting, you may find something that you dont need but very interesting.

Date of experience: August 2, 2019
KR
1 review
0 helpful votes
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Convenient and swift
August 3, 2019

It is very convenient to buy things, the delivery is fast, and the reply is very fast. Satisfactory!
Thanks!

Date of experience: August 2, 2019
Sri Lanka
1 review
0 helpful votes
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Greate
August 3, 2019

I think this is a good way to do a transaction with secure manner because its seems that you are monitoring every stages of transaction to protect the end user

Date of experience: August 2, 2019
Spain
1 review
0 helpful votes
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Super fast, super good
August 2, 2019

Abel was super fast this is the second time I ordered from him and everything was smooth as silk.

I will be ordering soon again,

Date of experience: August 2, 2019
Australia
1 review
0 helpful votes
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Excellent jazz shoes
August 2, 2019

Supplier is good to work with, communicates well, responsive and ships quickly. Quality of the dance shoes is excellent - nice soft leather with smooth finish, consistent color matching and packaging very good.

Date of experience: August 2, 2019
Texas
1 review
0 helpful votes
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Perfect service and product
August 2, 2019

Perfect service and product! I was thrilled with my experience and would buy from this supplier again!

Date of experience: August 2, 2019
Mexico
1 review
0 helpful votes
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Excelente experiencia
August 2, 2019

Buena experiencia de compra, buena comunicación y atención y seguimiento del vendedor...

Gracias

Date of experience: August 2, 2019
Texas
1 review
0 helpful votes
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Very Professional
August 2, 2019

Easy to use and understand, outstanding! The navigation of Alibaba is great and the use of instructions is easily understandable!

Date of experience: August 2, 2019
Mexico
1 review
0 helpful votes
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Good
August 2, 2019

Till now the service is good, thanks! Will be working with Alibaba in the future.::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Date of experience: August 2, 2019
Pennsylvania
2 reviews
0 helpful votes
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Perfect to do business with...
August 2, 2019

Everything was as expected, nice and smooth transaction, TradeAssurance is the best service, very reliable and trustworthy...

Date of experience: August 2, 2019
Sri Lanka
1 review
0 helpful votes
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First experience in alibaba.com
August 2, 2019

This was my first experience with alibaba, there are lot of supporment for new comer and also suppliers do very good service for us, i do my further deal with alibaba.com

Date of experience: August 2, 2019
Canada
1 review
0 helpful votes
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Awesome Service
August 2, 2019

Buying on Alibaba is always an awesome experience and piece of mind especially with trade assurance order.

However shipping rates should be mentioned on the listings to avoid overcharging by some suppliers.

Date of experience: August 2, 2019
Australia
1 review
0 helpful votes
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Great As Always!
August 2, 2019

Very happy with the service and have found Alibaba to be very useful for our business. We will return again and again!

Date of experience: August 2, 2019
Michigan
1 review
0 helpful votes
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Satisfied
August 2, 2019

Very patience and Professional. I will do business with my supplier again and again. I'm very satisfied.

Date of experience: August 2, 2019
Puerto Rico
1 review
0 helpful votes
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Trade assurance is key
August 2, 2019

Felt safe the entire process because of the trade assurance. Wish there was more flexibility to delay item receipt further when there was an issue in the shipping.

Date of experience: August 2, 2019
Colombia
1 review
0 helpful votes
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EXCENT
August 2, 2019

MUY BUENA EN TODO SENTIDO. VOLVERIA A TENER NEGOCIOS DE ESTA FORMA. FUI MYU BIEN ATENDIDO, DE MANERA OPORTUNA Y EFICAZ.

Date of experience: August 2, 2019
Saudi Arabia
1 review
0 helpful votes
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Thank you
August 2, 2019

Thank you for the good handling... I hope to be a permanent customer.
Fast shipping, competitive price, good packaging

Date of experience: August 2, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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