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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Great professional company and great managers. Sending an order and sending samples was organized very quickly

Date of experience: August 6, 2019
Germany
1 review
0 helpful votes
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Handlebars
August 6, 2019

I am very satisfied with the product. The shpiment was very fast.

Good carbon quality and color.

Thank you so much.

Date of experience: August 6, 2019
Jordan
1 review
0 helpful votes
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Excellent, excellent service and more than excellent...

Date of experience: August 6, 2019
Philippines
1 review
0 helpful votes
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Another awesome buying experience
August 6, 2019

Alibaba works with AWESOME vendors word wide. I have never had any bad experiences with any of Alibaba's vendors.

Keep up the great work.

Dr. Ron

Date of experience: August 6, 2019
Hungary
1 review
0 helpful votes
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Cool
August 6, 2019

Thanks Alibaba. Everything was pretty cool. I used more times at the future, and order more things from outside.

Date of experience: August 6, 2019
Japan
1 review
0 helpful votes
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He responded very kindly.
August 6, 2019

The quality is very high. Sewing was also polite.
I will order again. 22mm is very nice.

We were able to experience the difference between 19mm and 22mm by actually ordering samples. It was a very polite response.

Date of experience: August 6, 2019
Indiana
1 review
0 helpful votes
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Business owner
August 6, 2019

Very successful transaction. Everything was shipped fast and in perfect condition. Very satisfied!

Date of experience: August 6, 2019
Philippines
1 review
0 helpful votes
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The product was delivered on time
August 6, 2019

It is my first time to purchase products on Alibaba and Miss Antern was so helpful she helped me choose the right product and model for my needs from the beginning until i received my order. They do great in customer service

Date of experience: August 5, 2019
Connecticut
1 review
0 helpful votes
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Excellence
August 6, 2019

Excellent communication, great customer service, product quality is excellent. I will definitely use them again.

Date of experience: August 5, 2019
Philippines
1 review
0 helpful votes
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Review
August 6, 2019

So many quotations that are not related to my inquiry. Please make the message center more easier to use

Date of experience: August 5, 2019
New Jersey
1 review
0 helpful votes
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Give your review a title
August 6, 2019

Me sorprendio que llego bien rapido el producto. Ya probe el material el cable me gusto y su material bien resistente

Date of experience: August 5, 2019
Singapore
1 review
0 helpful votes
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Great Experiences
August 6, 2019

This is my first time using Alibaba to for online purchase. It platform is friendly and able to communicate with supplier easier. This helps a lot on the communication.

Date of experience: August 5, 2019
Oregon
1 review
0 helpful votes
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I have used the Alibaba platform during the past two months to source about 10 different products. The trade assurance provided gives confidence. The vendors, mostly, are very professional and prompt. Pricing has been shockingly reasonable. They help the shippers with logistics. Handling all the paperwork and transactions on one platform is so helpful for record keeping.

Date of experience: August 5, 2019
Texas
1 review
0 helpful votes
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Ordering is confusing
August 6, 2019

Be much easier and quicker if we were able to add products to a cart and check out to get total product cost and shipping like every other website in the world.

Date of experience: August 5, 2019
Mexico
1 review
0 helpful votes
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Diappers good quality
August 6, 2019

Very happy excellent product, it was just as how i expected, great materials, nice prints, good tracking shipping, the sales woman was very kind and solve all of my doubts.
I would like to buy more from here next time i need something.
It is very recommend

Date of experience: August 5, 2019
Tennessee
1 review
0 helpful votes
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I am always satisfied. No mistakes made, works with me. So polite. The best quality hair I've ever can across I will always be a returning customer and others should too!

Date of experience: August 5, 2019
Virginia
1 review
0 helpful votes
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Amazing Experience
August 6, 2019

I did my first one at Alibaba, it was wonderful. The process of looking for the supplier was simple, the payment process was easy and secure.

Date of experience: August 5, 2019
Oklahoma
1 review
0 helpful votes
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It is good
August 5, 2019

It works great, and they send it on time. This produc is good. I will buy agent, i recommend this product very well

Date of experience: August 5, 2019
California
1 review
0 helpful votes
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Difficulity with payment...
August 5, 2019

Unable to talk with Alibaba employee - The USA office just turns on the v-mail machine at +1 min after opening, and erases all the messages at end of day.

Date of experience: August 5, 2019
Virginia
1 review
0 helpful votes
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Great product
August 5, 2019

Fast production and shipping. Easy to communicate with and always fast with responses. Have done previous business with supplier and will continue to do future business with supplier.

Date of experience: August 5, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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