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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Great professional company and great managers. Sending an order and sending samples was organized very quickly
I am very satisfied with the product. The shpiment was very fast.
Good carbon quality and color.
Thank you so much.
Excellent, excellent service and more than excellent...
Alibaba works with AWESOME vendors word wide. I have never had any bad experiences with any of Alibaba's vendors.
Keep up the great work.
Dr. Ron
The quality is very high. Sewing was also polite.
I will order again. 22mm is very nice.
We were able to experience the difference between 19mm and 22mm by actually ordering samples. It was a very polite response.
Very successful transaction. Everything was shipped fast and in perfect condition. Very satisfied!
It is my first time to purchase products on Alibaba and Miss Antern was so helpful she helped me choose the right product and model for my needs from the beginning until i received my order. They do great in customer service
Excellent communication, great customer service, product quality is excellent. I will definitely use them again.
Me sorprendio que llego bien rapido el producto. Ya probe el material el cable me gusto y su material bien resistente
This is my first time using Alibaba to for online purchase. It platform is friendly and able to communicate with supplier easier. This helps a lot on the communication.
I have used the Alibaba platform during the past two months to source about 10 different products. The trade assurance provided gives confidence. The vendors, mostly, are very professional and prompt. Pricing has been shockingly reasonable. They help the shippers with logistics. Handling all the paperwork and transactions on one platform is so helpful for record keeping.
Be much easier and quicker if we were able to add products to a cart and check out to get total product cost and shipping like every other website in the world.
Very happy excellent product, it was just as how i expected, great materials, nice prints, good tracking shipping, the sales woman was very kind and solve all of my doubts.
I would like to buy more from here next time i need something.
It is very recommend
I am always satisfied. No mistakes made, works with me. So polite. The best quality hair I've ever can across I will always be a returning customer and others should too!
I did my first one at Alibaba, it was wonderful. The process of looking for the supplier was simple, the payment process was easy and secure.
It works great, and they send it on time. This produc is good. I will buy agent, i recommend this product very well
Unable to talk with Alibaba employee - The USA office just turns on the v-mail machine at +1 min after opening, and erases all the messages at end of day.
Fast production and shipping. Easy to communicate with and always fast with responses. Have done previous business with supplier and will continue to do future business with supplier.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

