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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Fantastic
August 13, 2019

What a great product, and Changsha OMG's Molly Zhou was fabulous to deal with -- professional, pleasant and efficient.

Date of experience: August 13, 2019
Illinois
1 review
0 helpful votes
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Trustworthy and Professional
August 13, 2019

I was very satisfied with my business transaction on Alibaba. I am looking forward to future business with Alibaba.

Date of experience: August 13, 2019
Chile
1 review
0 helpful votes
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Expedite and Neat
August 13, 2019

Alibaba.com is very helpful - It allows you to keep all your transactions well organised.

Thank You Alibaba.com
JP

Date of experience: August 13, 2019
Mexico
1 review
0 helpful votes
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Excelent
August 13, 2019

Since first contact we had the attention from vendor until we received item. Thanks Lisa for all your support

Date of experience: August 13, 2019
Nevada
1 review
1 helpful vote
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LED spotlight
August 13, 2019

I requested an LED spotlight with following: 5000K-Daylight, 120V, 6W, dimmable & 10 degree beam angle & an E26 base. I could not find that LED light anywhere in the USA. But, I found it in China. It was made it a timely manner & shipped quickly. Works great. It is exactly what I was looking for. I would recommend them to anyone who asks for my input!

Date of experience: August 13, 2019
Slovakia
1 review
0 helpful votes
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Perfect global sourcing
August 13, 2019

Vast range of suppliers to choose from and it is possible to let them to make offers to you for the sought product.

Date of experience: August 13, 2019
France
1 review
0 helpful votes
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Quick services, professionnal
August 13, 2019

Yantai is very professionnal, they work quickly and save time. They send the goods in time and make them very well.

Date of experience: August 13, 2019
Sri Lanka
1 review
0 helpful votes
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Nilantha Peiris. Sri Lanka
August 13, 2019

This supplier is very good, and is very easy to use and very good. This supplier support every time before sales and after sales. Very helpful, and very kind service.

Date of experience: August 13, 2019
Sri Lanka
1 review
0 helpful votes
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Can find anything
August 13, 2019

Can search for anything, more suppliers are friendly and very accurate. Recieved the items very quickly

Date of experience: August 13, 2019
Sweden
1 review
0 helpful votes
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Покупка ГБЦ
August 13, 2019

Все было супер. Быстро нашел, легко заказал. Поставщики сами писали мне. Не надо было даже искать. Очень удобно было сравнивать позиции которые предлагали поставщики

Date of experience: August 13, 2019
GB
1 review
0 helpful votes
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Happy to business with Guangzhou Hanhang Electronic Technology. Great communicate & on time delivery. Mike update everything on-time & done great job. Thanks for your job.

Date of experience: August 13, 2019
Canada
1 review
0 helpful votes
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So nice and trust
August 13, 2019

I liked and trust on Alibaba.com 100%
And i'm willing to buy more and more from Alibaba.com
As import from China and doing trading in my country as well

Date of experience: August 13, 2019
Germany
1 review
0 helpful votes
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Payment with Trade Assurance.
August 13, 2019

Payment with Trade Assurance has been very easy and safe for both suppliers and Buyers. I'll do all transactions by Trade Assurance.

Date of experience: August 13, 2019
RU
1 review
0 helpful votes
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Alibaba.com that's cool
August 13, 2019

Alibaba.com a wonderful place where the buyer can find a supplier and vice versa. Alibaba's website is very simple and accessible even for a child.
I wish Alibaba to continue to maintain a high level of professionalism!

Date of experience: August 13, 2019
South Africa
1 review
0 helpful votes
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Good quality product and service
August 13, 2019

We are 100% happy with the process and the products. It was a pleasure shopping on Alibaba.com. We had reassurance that nothing will go wrong and it didnt.

Date of experience: August 13, 2019
Australia
1 review
0 helpful votes
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Product review
August 13, 2019

Over all very happy with the service and product quality, all our orders have been easily handled and shipping is very quick. Happy to recommend.

Date of experience: August 13, 2019
France
1 review
0 helpful votes
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Need to log on alibaba to see communications. Execepting this. Everithing OK, very professional. Corespondant axcellent, understand customer needs. No problem for a French to communicate in English with a chineese. Business is open.

Date of experience: August 13, 2019
Thailand
1 review
0 helpful votes
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Easy and convenient
August 13, 2019

Easy to contact with supplier and get needed document. Easy to make payment. Our supplier is trustworthy!

Date of experience: August 13, 2019
Massachusetts
1 review
1 helpful vote
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Amazing service and dress quality
August 13, 2019

I loved ordering my daughter's Sweet 16 dress through Alibaba, it was a great experience. We will definitely order again for our next daughter!

The dress turned out beautiful

Date of experience: August 12, 2019
India
1 review
0 helpful votes
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Reliable work
August 13, 2019

Reliable source and good quality of service. We place order and track easily. Payment mode also easy

Date of experience: August 12, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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