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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I was very satisfied with my business transaction on Alibaba. I am looking forward to future business with Alibaba.
Alibaba.com is very helpful - It allows you to keep all your transactions well organised.
Thank You Alibaba.com
JP
I requested an LED spotlight with following: 5000K-Daylight, 120V, 6W, dimmable & 10 degree beam angle & an E26 base. I could not find that LED light anywhere in the USA. But, I found it in China. It was made it a timely manner & shipped quickly. Works great. It is exactly what I was looking for. I would recommend them to anyone who asks for my input!
Vast range of suppliers to choose from and it is possible to let them to make offers to you for the sought product.
Yantai is very professionnal, they work quickly and save time. They send the goods in time and make them very well.
This supplier is very good, and is very easy to use and very good. This supplier support every time before sales and after sales. Very helpful, and very kind service.
Can search for anything, more suppliers are friendly and very accurate. Recieved the items very quickly
Все было супер. Быстро нашел, легко заказал. Поставщики сами писали мне. Не надо было даже искать. Очень удобно было сравнивать позиции которые предлагали поставщики
Happy to business with Guangzhou Hanhang Electronic Technology. Great communicate & on time delivery. Mike update everything on-time & done great job. Thanks for your job.
I liked and trust on Alibaba.com 100%
And i'm willing to buy more and more from Alibaba.com
As import from China and doing trading in my country as well
Payment with Trade Assurance has been very easy and safe for both suppliers and Buyers. I'll do all transactions by Trade Assurance.
Alibaba.com a wonderful place where the buyer can find a supplier and vice versa. Alibaba's website is very simple and accessible even for a child.
I wish Alibaba to continue to maintain a high level of professionalism!
We are 100% happy with the process and the products. It was a pleasure shopping on Alibaba.com. We had reassurance that nothing will go wrong and it didnt.
Over all very happy with the service and product quality, all our orders have been easily handled and shipping is very quick. Happy to recommend.
Need to log on alibaba to see communications. Execepting this. Everithing OK, very professional. Corespondant axcellent, understand customer needs. No problem for a French to communicate in English with a chineese. Business is open.
Easy to contact with supplier and get needed document. Easy to make payment. Our supplier is trustworthy!
I loved ordering my daughter's Sweet 16 dress through Alibaba, it was a great experience. We will definitely order again for our next daughter!
The dress turned out beautiful
Reliable source and good quality of service. We place order and track easily. Payment mode also easy
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

