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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Some people are hesitant to work with people on the other side of the world - these skilled manufacturers as the best in the world. Do it - with confidence! I love the process and have lots of assurances to work in this way again
I love using Alibaba, best website ever, easy to use and safe, i found almost everything i need here
I appreciate Alibaba making their platform a safe place to do business. I'd like to see eBay as a purchase option in future for an added level of buyer security.
The only thing i do not like so much on alibaba is that for every item i have to ask for the price,, there is no price on the item..
Excellent service from supplier
Very helpful in identifying product and kept in touch throughout ordering and shipping process
Thank you alibaba.com for making my life easier of conducting business oversees in a professional and secured way
My first time ordering from BoxKings and it was awesome. Fast delivery, always answered my questions. Ordered 6 boxes and they all worked perfectly. Awesome Seller and product. I will be buying more as time goes on.
Приятно иметь дело с продавцом товар хорошего качества. Продавец очень оперативно работает все делает быстро и в срок.
We are a small start up and we were looking to purchase some merchandise for our customers. Alibaba is the right place for these activities!
Many options and good service in general. Willing to negotiate with me what it feels nice for a customer trying to find the right supplier
I buy hundreds pieces navigation custom cid card with iotech, they ship out the next day, and DHL arrives 3 days, fantastic service. All cards work stably.
The communication was great! The product was delivered on time and no damage. I'm definitely going to come back and order more! Thank you Alibaba!
From the moment I started shopping. It has given me confidence to make the purchase. Ease of use on the website.
No frills, no problem, good communication, lots of options, It is like having a factory of everything at your service
The website is easy to use. The information on the different companies is great to help in finding the right provider for your needs. The ordering process was easy and the message system and order system are great tools for tracking and managing the order process. I am very impressed with the Alibaba platform and the ability to connect consumers with providers in a very fulfilling manner
All Garments are very professionally made in high Quality fabric. Stitching is straight and finished off beautifully. Wonderful Service, Fast response, Very fast postage, Highly Recommend.
We have worked with Alibaba suppliers on several projects with great success. Always accurate, competitively priced, professionally served.
All my business needs & products in one place. Very satisfied. I have a Children's party business & the fact I can get custom orders is awesome and convenient. (Smiley face)
I have imported several samples from Alibaba to the USA and all very well, the suppliers have been very professional and the communication with Message Center and the credit card payment system worked well.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

