On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The online process was easy, guarantee safety of credit cards and details. The delivery was made on time. The product are of good quality and felt the value for money. The after service is great at least I am able to give my opinion compared to other online service providers. Great job keep up the good work
Easy to use even for a beginner like me. Variety of options makes it a better shopping experience
Alibaba has helped make my business a success. Thankful to be able to connect with manufacturers directly and not have to pay a "middle man" intermediary.
Todos bien perfecto todo muy bien claro que si...
Despite majority of manufacturers, suppliers and service providers on this site are sullying the name of the country by their poor products, services or deceptive work techniques, but a fine minority is keeping the country flag flying high with their quality products and services. English is not their first language but still they deliver the goods very well. Alibaba has to control such bad fish, weed them out and bring them to book. Thanks.
David was very helpful, friendly and patient. His replies were rarely late.
And the order was shipped rapidly and on time.
I WAS VERY PLEASED WITH MY DEALINGS ON ALIBABA - ITEM WAS EXCELLENT QUALITY AND ARRIVED SPEEDILY. THANKS SO MUCH!
Excellent overall shopping experience! Will continue to use it!
The very good product, identical to the box, arrived in record time. The lovely seller and the best thing is that the sale was perfect. 100% recommended provider.
Generally good platform, the prices is very high, impossible delete a chat or offer that do not import
Perfect - nothing to add... after placing the order the goods were in Poland after 2 days, perfect logistics, taking care of the customer:-))
Ya recibi mi pedido y revise el material y todo esta en perfectas condiciones, gracias
Hay que ver para creer, es impresionante de solo pensar la distancia, parece irreal, fantástico
Too many offers from the same supplier for the same item you can get confused. Easy to follow your order and payment.
I do enjoy this website it is the best, they will protect your invest until you receive your order they give your time to make sure your merchandise it as described and up to your standards. Thank for your trust!
It was my very first time using Alibaba and buying to China, the customer service understood my concerns and they were kind and helpful.
The products that i ordered, POP SOCKETS, are beautiful.
Definitly, I will ordered again with them
Esta ha sido una buena experiencia de compra, sin duda volveré a comprar a través de Alibaba, y lo recomendaré.
I feel safer dealing with Alibaba when buying online that I will get my products.
It is one of the first times I use the platform.
And the experience was simple and reliable above all with the provider
Fue muy emosinante ya que realice mi primer pedido mediante esta plataforma
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members