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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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It is the best site to buy products in bulk. Would reccomend alibaba to anyone 1000 percent
Our first order was very successful,
Thanks to Alibaba
Fantastic, very pleased with my order, impressed with a short delivery period
They Perform Well for the size, They appear to be "A" grade, threads good,
No visual problems, performs equal to each other (21pcs).
Quality Merchant
The seller has amazing customer service skills and attention to detail. I will definitely continue to work with this company in the future.
Alibaba IOS app is a mess. Cannot find messages, messy interface, no system. Make order process very complicated and difficult to follow up.
It was my first time to buy on Alibaba and TTX Pens made my purchase an easy go. Thank very much i received my goods
Good and easy to use service with guarantee that you are not going to loose your money to an unscrupulous supplier.
Great product and very speedy delivery service. I will certainly buy from here again.
I am a happy customer of Alibaba. Very professional and very helpful platform.
I found what exactly I wanted. I search in several places but this is the best place to search for your product.
Professional Service! Thank you so much. I will will order again.
I have never Purchased anything through Alibaba before, but I am very glad to have them in my corner. At every step in the purchasing process I knew I could count on them for help. Thanks to the Alibaba team.
The goods are very good in quality
The company works in very profesional way
Satisfied with goods willing to work in future with company
Hi i am conformable to by with Alibaba because of the trade assurance that Alibaba have.
Thanks for your attention. Your product was quality and cheap.and supliers very interest with me. Product was what i need. I will give order next time again to you.
I found Sgrow to be a very Professional Company who produce high quality products. The buying process was smooth and delivery quick. Great communication from beginnig to end. Thankyou.
Fast & easy transaction. Goods delivered within 6 business days.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

