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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Florida
1 review
0 helpful votes
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Great site
October 1, 2019

It is the best site to buy products in bulk. Would reccomend alibaba to anyone 1000 percent

Date of experience: October 1, 2019
Florida
1 review
0 helpful votes
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Alibaba Orders
October 1, 2019

Our first order was very successful,

Thanks to Alibaba

Date of experience: October 1, 2019
AE
1 review
0 helpful votes
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Great deal
October 1, 2019

Fantastic, very pleased with my order, impressed with a short delivery period

Date of experience: October 1, 2019
Ohio
1 review
0 helpful votes
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They Perform Well for the size, They appear to be "A" grade, threads good,
No visual problems, performs equal to each other (21pcs).

Quality Merchant

Date of experience: October 1, 2019
Germany
1 review
0 helpful votes
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I tested some...
October 1, 2019

... but this one is the best! 6 Stars if possible;-)

Date of experience: October 1, 2019
California
1 review
0 helpful votes
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Amazing service and product
October 1, 2019

The seller has amazing customer service skills and attention to detail. I will definitely continue to work with this company in the future.

Date of experience: October 1, 2019
Thailand
1 review
0 helpful votes
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Smooth process
October 1, 2019

Alibaba IOS app is a mess. Cannot find messages, messy interface, no system. Make order process very complicated and difficult to follow up.

Date of experience: October 1, 2019
South Africa
1 review
0 helpful votes
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Good Customer Service
October 1, 2019

It was my first time to buy on Alibaba and TTX Pens made my purchase an easy go. Thank very much i received my goods

Date of experience: October 1, 2019
GB
1 review
0 helpful votes
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Merchandise Purchase
October 1, 2019

Good and easy to use service with guarantee that you are not going to loose your money to an unscrupulous supplier.

Date of experience: October 1, 2019
GB
1 review
0 helpful votes
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A very happy buyer!
October 1, 2019

Great product and very speedy delivery service. I will certainly buy from here again.

Date of experience: October 1, 2019
Viet Nam
1 review
0 helpful votes
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Good
October 1, 2019

I think you must pay via Alibaba as well.
Feel good.

Date of experience: October 1, 2019
Italy
1 review
0 helpful votes
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Ottimo
October 1, 2019

Sito di Ecommerce fatto veramente bene con aziende molto valide e tutela al consumatore ottima

Date of experience: October 1, 2019
India
1 review
0 helpful votes
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The one of the best platform
October 1, 2019

I am a happy customer of Alibaba. Very professional and very helpful platform.

I found what exactly I wanted. I search in several places but this is the best place to search for your product.

Date of experience: October 1, 2019
Germany
1 review
0 helpful votes
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Wonderfull!
October 1, 2019

Professional Service! Thank you so much. I will will order again.

Date of experience: October 1, 2019
North Carolina
2 reviews
0 helpful votes
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My first orders
October 1, 2019

I have never Purchased anything through Alibaba before, but I am very glad to have them in my corner. At every step in the purchasing process I knew I could count on them for help. Thanks to the Alibaba team.

Date of experience: October 1, 2019
Spain
1 review
0 helpful votes
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The goods are very good in quality
The company works in very profesional way
Satisfied with goods willing to work in future with company

Date of experience: October 1, 2019
Australia
1 review
0 helpful votes
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Buy with support
October 1, 2019

Hi i am conformable to by with Alibaba because of the trade assurance that Alibaba have.

Date of experience: October 1, 2019
Turkiye
1 review
0 helpful votes
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Fast quality
October 1, 2019

Thanks for your attention. Your product was quality and cheap.and supliers very interest with me. Product was what i need. I will give order next time again to you.

Date of experience: October 1, 2019
France
1 review
0 helpful votes
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Professional Company
October 1, 2019

I found Sgrow to be a very Professional Company who produce high quality products. The buying process was smooth and delivery quick. Great communication from beginnig to end. Thankyou.

Date of experience: October 1, 2019
Canada
1 review
0 helpful votes
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Fast & easy transaction. Goods delivered within 6 business days.

Date of experience: September 30, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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