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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very pleased with the process. Communication takes patiences and it helps to provide photos to clarify. I was apprehensive to purchase product that I personally didn't have control over but once receiving the product I was very satisfied. In fact I look forward to developing many relationships via Alibaba.
Very helpful online service as first time on Ali Baba. Ring arrived in 12 days in UK. Very pleased with product!
I am very impress with the outcome of my first order. I never use this site before and the experience I have is impressive and the price is out of this world. Looking forward for more purchased in the very near future. Job well done. Keep up the good work.
Received as promised and on time. Easy to communicate and very professional
First time with Alibaba and everything went well and on time.
The platform provides with assertive and appropriate information to follow the packages, very satisfied.
Thank you!
Rita Ugalde
I am very happy with the purchase, they treated me very well and gave me all the security of buying from a company that is on the other side of the world. Thank you so much
Over all very positive
Quick prototyping
Fast production and delivery
Fully transparent communication and status reporting
This is my first time that I have placed an order on Alibaba; now my new favourite site! I am mostly impressed with the fact that there is direct communication between the buyer and supplier.
This is the third time I have ordered from this company through Remy.
Excellent consistant service, speedy delivery and top quality product.
Thank you Remy
First time i buy, verry easy to operate and fast shipment from China to the Netherlands, thank you alibaba
Happy with the products and services. The shipment took a while but all is good.
Easy to use platform, no issues found at all, had place some orders and will order more
They made everything we request for, adapting logo and helping me to choose the bets item than match my expectations. I guess will work with them soon
Permet de faire du commerce, en s'affranchissant de nombreux intermédiaire, en ayant une qualité et un sav au top pour un prix raisonnable
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

