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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Colorado
1 review
0 helpful votes
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Bike chains
October 31, 2019

I was able to purchase a good supply of bike chains at a third of the price. The website seems very secure. The supplier communicated through the website. This is great for avoiding suppliers from filling your email with other offers.

Date of experience: October 31, 2019
GB
1 review
0 helpful votes
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Fast delivery
October 31, 2019

Great experience. Will definitely use again. Will recommend to friends looking to import products.

Date of experience: October 31, 2019
Nevada
1 review
0 helpful votes
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Excellent first purchase
October 31, 2019

I was concerned about order process and shipping. Alibaba made the entire process easy to use and their branded shipping works very well!

Date of experience: October 31, 2019
GB
1 review
0 helpful votes
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I am happy with the services provided and secure payment and friendly supplier. Very pleased and I will continue to order from this supplier. Many thanks

Date of experience: October 31, 2019
NL
1 review
0 helpful votes
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Good working site
October 31, 2019

Good working and nice site. Financial protection during shipping etc. Quick reactions of sellers. Very large assortiment.

Date of experience: October 31, 2019
Morocco
1 review
0 helpful votes
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Prototype components
October 31, 2019

Complete ordering process worked excellent and transparent.

Date of experience: October 31, 2019
Switzerland
2 reviews
0 helpful votes
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Mixer
October 31, 2019

Shopping with Alibaba works surprisingly well and fast. Even a transport insurance and follow up service is included.

Date of experience: October 31, 2019
Japan
1 review
0 helpful votes
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Beautiful Ribbon
October 31, 2019

I received the high-quality beautiful ribbon. I'm so satisfied with what they make. The contact person is so nice and friendly. I will order again.

Date of experience: October 31, 2019
California
1 review
0 helpful votes
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Good and bad
October 31, 2019

The platform is very efficient in doing exchange. We like to use it.
We want you to improve the assistant procedure. Make it more relevant and define the problem and solution more precisely.

Date of experience: October 31, 2019
Singapore
1 review
0 helpful votes
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Thank you,
October 31, 2019

Thank you, this is our first time to use Alibaba in website purchasing, with your assurance policy, we feel safe and trust with your services. We will continue on this purchase in future.

Date of experience: October 30, 2019
Thailand
1 review
0 helpful votes
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Good service supplier
October 31, 2019

The supplier is very friendly and good service.
Have good experience and will buy again.

Date of experience: October 30, 2019
KR
1 review
0 helpful votes
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Excellent goods from Alibaba.com
October 31, 2019

I've been finding some good products through Alibaba.com and it made me satisfied enough.

Date of experience: October 30, 2019
Canada
1 review
0 helpful votes
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Looked for the mirror defogger
October 31, 2019

It took me a while to find the product I was looking for. Alibaba.com is the only one place I got success. Thanks.

Date of experience: October 30, 2019
California
1 review
0 helpful votes
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THE BEST
October 31, 2019

ABSOLUTELY FANTASTIC COMPANY. THEY DO BEAUTIFUL WORK, HAVE GREAT COMMUNICATION, PROMPTED SHIPMENT. I AM 150% SATISFIED. I WILL BE ORDERING ALL MY AWARDS FROM THIS COMPANY FROM NOW ON. THEY ARE THE BEST!

Date of experience: October 30, 2019
New York
1 review
0 helpful votes
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Great experience!
October 30, 2019

Had a great experience! Ordered with a company called Shenzhen Brilliant Electronic through alibaba for over 1 year now and they are nothing but kind and understanding to me! They have great quality control and always fast shipping!

Date of experience: October 30, 2019
Texas
1 review
0 helpful votes
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I love using Alibaba to source my products. They are high-quality items as well as the vendors are easy to work with and meet my high expectations. Also, tracking my packages helps to set my expectations of receiving items shipped to the USA.

Date of experience: October 30, 2019
Nevada
1 review
0 helpful votes
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Excellent
October 30, 2019

Communication was great every time she responded fast
Process was easy
Quality of the product excellent
Over all was a great experience.
Thank you

Date of experience: October 30, 2019
Nevada
1 review
0 helpful votes
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Great Supplier of pool lighting
October 30, 2019

On time shipment, Safe transaction, I love them.

Also my order was a bit custom... Not available in the us. so even better!

Date of experience: October 30, 2019
NL
1 review
0 helpful votes
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Good experience
October 30, 2019

First time for me to order at Alibaba. Everything worked out well.

Date of experience: October 30, 2019
Australia
1 review
0 helpful votes
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Very Professional
October 30, 2019

Communication is very important and this was done on every step taken during my purchase.

Date of experience: October 30, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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