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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I was able to purchase a good supply of bike chains at a third of the price. The website seems very secure. The supplier communicated through the website. This is great for avoiding suppliers from filling your email with other offers.
Great experience. Will definitely use again. Will recommend to friends looking to import products.
I was concerned about order process and shipping. Alibaba made the entire process easy to use and their branded shipping works very well!
I am happy with the services provided and secure payment and friendly supplier. Very pleased and I will continue to order from this supplier. Many thanks
Good working and nice site. Financial protection during shipping etc. Quick reactions of sellers. Very large assortiment.
I received the high-quality beautiful ribbon. I'm so satisfied with what they make. The contact person is so nice and friendly. I will order again.
The platform is very efficient in doing exchange. We like to use it.
We want you to improve the assistant procedure. Make it more relevant and define the problem and solution more precisely.
Thank you, this is our first time to use Alibaba in website purchasing, with your assurance policy, we feel safe and trust with your services. We will continue on this purchase in future.
The supplier is very friendly and good service.
Have good experience and will buy again.
I've been finding some good products through Alibaba.com and it made me satisfied enough.
It took me a while to find the product I was looking for. Alibaba.com is the only one place I got success. Thanks.
ABSOLUTELY FANTASTIC COMPANY. THEY DO BEAUTIFUL WORK, HAVE GREAT COMMUNICATION, PROMPTED SHIPMENT. I AM 150% SATISFIED. I WILL BE ORDERING ALL MY AWARDS FROM THIS COMPANY FROM NOW ON. THEY ARE THE BEST!
Had a great experience! Ordered with a company called Shenzhen Brilliant Electronic through alibaba for over 1 year now and they are nothing but kind and understanding to me! They have great quality control and always fast shipping!
I love using Alibaba to source my products. They are high-quality items as well as the vendors are easy to work with and meet my high expectations. Also, tracking my packages helps to set my expectations of receiving items shipped to the USA.
Communication was great every time she responded fast
Process was easy
Quality of the product excellent
Over all was a great experience.
Thank you
On time shipment, Safe transaction, I love them.
Also my order was a bit custom... Not available in the us. so even better!
Communication is very important and this was done on every step taken during my purchase.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

