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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Custom Windows
March 11, 2023

It was a great working with them, from start to finish, will be doing it again! Quality and service perfect.

Date of experience: March 9, 2023
New Zealand
1 review
0 helpful votes
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Great Platform
March 9, 2023

First time user, and am happy with my purchase, the service I received and the delivery time. The Alibaba platform is very easy to use and I will be back for more products!

Date of experience: March 8, 2023
Canada
1 review
0 helpful votes
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I will deal with her again when I order anything else from here
Great experience dealing with this lady

Date of experience: March 7, 2023
Canada
1 review
1 helpful vote
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Professional Team
July 5, 2023

They Offer Quality Products. Nice people to Work With, No issues. Helpful with Good Customer Support.

Date of experience: March 5, 2023
California
1 review
1 helpful vote
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I have been sent the wrong or very poor quality items that did not match there description. Little was done to correct the problem. Ethier a small refund when I was being scammed with a different product or no response when the item was tagged as delivered and it never showed up. I have purchased over 100 items and the last 4 months have been the worst ever. They will not cover or refund for the growing number of scam artist sellers. Beware. Better to pay more from us sellers then to get ripped of by them!@

Date of experience: March 4, 2023
Cambodia
1 review
0 helpful votes
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Good quality
April 19, 2023

Good quality products and customer service but delivery it a bit too late to buyer's forwarder. Keep good work

Date of experience: March 3, 2023
VE
1 review
0 helpful votes
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Excelente proveedor y producto lo recomiendo, es responsable, atento y cumple con los tiempos de entrega acordado

Date of experience: March 3, 2023
Arizona
1 review
0 helpful votes
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Quick ship
March 4, 2023

The shipping was quick, everything looks amazing, hope to keep doing business with you guys, I would like to talk about cheaper shipping fee thanlk you

Date of experience: March 2, 2023
Wisconsin
1 review
0 helpful votes
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This is a great product and show overall. This manufacture is great and I definitely will be buying again from them in the near future.

Date of experience: March 2, 2023
Colombia
1 review
0 helpful votes
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Me gusto
March 2, 2023

Di con un excelente proveedor, cumplido y con productos de excelente calidad.
Alibaba está informado los movimientos de la compra.
Excelente experiencia

Date of experience: March 2, 2023
Italy
1 review
0 helpful votes
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The absolute best platform for B2B exchange. Since I discovered it, endless business opportunities have opened up for me

Date of experience: March 1, 2023
Singapore
1 review
0 helpful votes
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Perfect
March 2, 2023

Very satisfied. High quality products, delivery time on time.It provides me with so many resources and options.

Date of experience: February 27, 2023
New Zealand
1 review
0 helpful votes
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Keeping it simple
March 2, 2023

Thanks to Justin Lam of Zhuhai Weemay Print Imaging Products Co. Ltd I can now use my Lexmark copier/printer as it has been well over a year since the machine ran out of toner.
I have been using several stand alone printers but to have the multi function machine back up and running again is great to say the least.
Dealing with this company was made so easy as Justin was extremely helpful both professionally and with organising delivery.
My thanks also goes to FedEx for delivering the cartridge in record time and undamaged.

Date of experience: February 27, 2023
Spain
1 review
0 helpful votes
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Siempre pendiente
March 16, 2023

La experiencia con Alibaba es satisfactoria, ya que siempre estan pendiente de los productos y que el envío llegue a su destino en optimas condiciones

Date of experience: February 25, 2023
Peru
1 review
0 helpful votes
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Confiable
March 16, 2023

Alibaba es confiable si trabajas adecuadamente y coordinadamente, quede conforme satisfecho con el plataforma de alibaba gracias.

Date of experience: February 25, 2023
North Carolina
1 review
0 helpful votes
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Finished Product Exactly as Ordered
March 15, 2023

In a very few days, we were able to work with supplier to finalize our design and then the production order was finished a few days earlier than promised. Upon inspection of goods, they were exactly as ordered and arrived early.

Date of experience: February 24, 2023
Illinois
1 review
1 helpful vote
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Ring cores
March 8, 2023

A+ great to deal with and great service fast ship ty will be doing more business with again A+ great to deal with and great service fast ship ty will be doing more business with again

Date of experience: February 24, 2023
Mexico
1 review
0 helpful votes
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Nice and easy
February 25, 2023

Very happy to have alibaba portal it is secure, easy and it is great to make bussines, very helpful!

Date of experience: February 24, 2023
Brazil
1 review
0 helpful votes
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Excellent Platform
February 23, 2023

Excellent Platform I feel very safe doing business on Alibaba.
Great professionals
Easy access platform with many suppliers.
Very satisfied!

Date of experience: February 22, 2023
DO
1 review
0 helpful votes
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Excelente plataforma
February 22, 2023

Excelente plataforma por su control y seguimiento con la seriedad y la crebilidad que amerita las compras sin ningún temor. P

Date of experience: February 21, 2023

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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