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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Massachusetts
1 review
0 helpful votes
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I am satisfied
February 4, 2020

The first experience with Alibaba is good. No problem. Little issues in the first order but was solved. Thank you

Date of experience: February 3, 2020
Florida
1 review
0 helpful votes
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Everything you need!
February 4, 2020

We have been ordering through Alibaba for many years and highly recommend them. It's comforting to order from an unknown company when Alibaba is watching over everything. An easy and efficient way to purchase from other countries.

Date of experience: February 3, 2020
South Carolina
1 review
0 helpful votes
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Awesome
February 4, 2020

Still working out a few kinks. The web site can be difficult to navigate at times. Some suppliers say we have to order 2 pair of shoes but will not let me choose different color shoes.

Date of experience: February 3, 2020
Illinois
1 review
0 helpful votes
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Great Opportunities
February 4, 2020

Great opportunities to connect with great products. I have been ordering products for over a year now and look forward to continuing to connect with reputable suppliers through Alibaba.

Date of experience: February 3, 2020
Germany
1 review
0 helpful votes
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Fast and good quality
February 4, 2020

Samples have been sent out fast, taking them from mass production, thus providing a good idea of everyday quality. Quality was good and so is response time and quality.

Date of experience: February 3, 2020
Australia
1 review
0 helpful votes
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Great Products and Great Service to the Clients. Make International trade possible at a reasonable price.

Date of experience: February 2, 2020
Nepal
1 review
0 helpful votes
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Fantastic service
February 4, 2020

I also encourage others to use online shopping platforms. One of the best online shopping side is alibaba thanks mr. Jack ma co-founder and former executive chairman of Alibaba Group,

Date of experience: February 2, 2020
California
1 review
0 helpful votes
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PTZ Camera
February 4, 2020

Camera's are great, shipping was quick, quality was 10 out of 10. I will be purchasing again. I have place over 6 camera's across our oil leases in California

Date of experience: February 2, 2020
Washington
1 review
0 helpful votes
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Best iptv box 605
February 4, 2020

Work great picture great going to buy more friend love the iptv 605 there going to buy more off me great company to deal with

Date of experience: February 2, 2020
North Carolina
1 review
0 helpful votes
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Needed an upsized version of a standard pillowcase sleeve and a display frame. The item quality was 100% as advertised and delivered to the U.S.A. in a WEEK. Great service and product.

Date of experience: February 2, 2020
Canada
1 review
2 helpful votes
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Using aliexpress and alibaba was the worst experience of my life i spent over 20,000.00 usd on these two cocksuckers an they totally $#*!ed me around do not trust them they are terror supporters

Date of experience: February 1, 2020
Florida
1 review
0 helpful votes
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This is the second time I didn't get a refund, I have to prove that I did't get it. How do you do that?

Date of experience: February 1, 2020
Switzerland
1 review
3 helpful votes
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We are waiting since months for a $3'900 delivery from a supplier (Shenzhen Hengyuxin Mechanical Technology Co.). I've contacted Alibaba, but nothing happens. Very disappointing, as we can not deliver our product to our customer, because of this missing part.

Date of experience: February 1, 2020
France
1 review
0 helpful votes
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Comment vivre sans alibaba de nos jours?. On y trouve tout, tout simplement. Merci pour votre génie.

Date of experience: January 31, 2020
Zimbabwe
1 review
0 helpful votes
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Best website
February 2, 2020

Very secure and easy to use website lovely interaction tools. Customer service is prompt on resolving or helping out

Date of experience: January 31, 2020
Australia
1 review
0 helpful votes
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Secure Service
January 31, 2020

I have a comfort dealing through Alibaba. It appears to add a layer of security when dealing with a foreign entiry.

Date of experience: January 30, 2020
GB
1 review
0 helpful votes
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Trade Assurance
January 31, 2020

It is very good to buy things on Alibaba.com as the Trade Assurance will or can protect your money when disputes arises.

I always use the Trade Assurance as I learnt a bitter lesson by not using it on Alibaba.Com

Date of experience: January 30, 2020
Canada
2 reviews
0 helpful votes
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Everything went well.
January 30, 2020

When you don't need customer service it's okay, but if you need help it's not easy. I am regular on Alibaba and have had several bad experiences and ended in horrible ways. But lately I have been able to establish messages with customer service and I have felt a desire to resolve the situation.

Date of experience: January 30, 2020
Canada
1 review
0 helpful votes
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I like it
January 30, 2020

Easy to find what im looking for and to contact sellers for more details. I have orders couple of times every time was a good experience. Contact sellers is very important for more details about products or custom orders

Date of experience: January 29, 2020
Greece
1 review
0 helpful votes
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Easy platform to order
January 30, 2020

Alibaba site is very easy to order eand cintact soplyer is great place to doo byssiness is very speasial for byssiness to make deals thankyou allibaba

Date of experience: January 29, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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