Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The first experience with Alibaba is good. No problem. Little issues in the first order but was solved. Thank you
We have been ordering through Alibaba for many years and highly recommend them. It's comforting to order from an unknown company when Alibaba is watching over everything. An easy and efficient way to purchase from other countries.
Still working out a few kinks. The web site can be difficult to navigate at times. Some suppliers say we have to order 2 pair of shoes but will not let me choose different color shoes.
Great opportunities to connect with great products. I have been ordering products for over a year now and look forward to continuing to connect with reputable suppliers through Alibaba.
Samples have been sent out fast, taking them from mass production, thus providing a good idea of everyday quality. Quality was good and so is response time and quality.
Great Products and Great Service to the Clients. Make International trade possible at a reasonable price.
I also encourage others to use online shopping platforms. One of the best online shopping side is alibaba thanks mr. Jack ma co-founder and former executive chairman of Alibaba Group,
Camera's are great, shipping was quick, quality was 10 out of 10. I will be purchasing again. I have place over 6 camera's across our oil leases in California
Work great picture great going to buy more friend love the iptv 605 there going to buy more off me great company to deal with
Needed an upsized version of a standard pillowcase sleeve and a display frame. The item quality was 100% as advertised and delivered to the U.S.A. in a WEEK. Great service and product.
Using aliexpress and alibaba was the worst experience of my life i spent over 20,000.00 usd on these two cocksuckers an they totally $#*!ed me around do not trust them they are terror supporters
This is the second time I didn't get a refund, I have to prove that I did't get it. How do you do that?
We are waiting since months for a $3'900 delivery from a supplier (Shenzhen Hengyuxin Mechanical Technology Co.). I've contacted Alibaba, but nothing happens. Very disappointing, as we can not deliver our product to our customer, because of this missing part.
Comment vivre sans alibaba de nos jours?. On y trouve tout, tout simplement. Merci pour votre génie.
Very secure and easy to use website lovely interaction tools. Customer service is prompt on resolving or helping out
I have a comfort dealing through Alibaba. It appears to add a layer of security when dealing with a foreign entiry.
It is very good to buy things on Alibaba.com as the Trade Assurance will or can protect your money when disputes arises.
I always use the Trade Assurance as I learnt a bitter lesson by not using it on Alibaba.Com
When you don't need customer service it's okay, but if you need help it's not easy. I am regular on Alibaba and have had several bad experiences and ended in horrible ways. But lately I have been able to establish messages with customer service and I have felt a desire to resolve the situation.
Easy to find what im looking for and to contact sellers for more details. I have orders couple of times every time was a good experience. Contact sellers is very important for more details about products or custom orders
Alibaba site is very easy to order eand cintact soplyer is great place to doo byssiness is very speasial for byssiness to make deals thankyou allibaba
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

