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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Thailand
1 review
0 helpful votes
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General Manager
March 14, 2020

Good suppliers with nice service in processing order even on virus outbreak crisis.
Goods received with expected quality.

Date of experience: March 12, 2020
Italy
1 review
0 helpful votes
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Ottimo
March 14, 2020

Tutto perfetto, venditore molto professionale e preparato e risponde a qualsiasi domanda e risolve tutti i problemi.
Bravissima!

Date of experience: March 12, 2020
Azerbaijan
1 review
0 helpful votes
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All is Great! Recommend! Very professional!
Friendly and helpfull!
I am very satisfied!
We became friends.

Date of experience: March 11, 2020
New Jersey
1 review
0 helpful votes
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I visit this site everyday and shop at least once in a week.
However, the site need to protect the consumer better compare to those selling fake items on the site.

Date of experience: March 11, 2020
Philippines
1 review
0 helpful votes
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Very kind and responsive seller! Fast delivery. She always answer to my queries. She help me a lot with the transaction! I'll be ordering more soon.

Date of experience: March 11, 2020
Tennessee
1 review
0 helpful votes
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I like Alibaba
March 13, 2020

I have ordered several products from companies in China using Alibaba's Trade Assurance. It is nice knowing that if there is a problem that they will help take care of it or help get a refund. So far I have had no problems.

Date of experience: March 11, 2020
Canada
1 review
0 helpful votes
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Awesome Company...!
March 13, 2020

Always attentive to your concerns and very willing to assist everytime. I will not hesitate to recommend Alibaba to anyone.

Date of experience: March 11, 2020
Mississippi
1 review
0 helpful votes
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Great Suppliers
March 13, 2020

Products shipped in time, packed properly, arrived in time, above all, product functioned as expected, worked 100% with no issues, also communicated with supplier all the way through until i received my products

Date of experience: March 11, 2020
Connecticut
2 reviews
0 helpful votes
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Great Deals
March 12, 2020

I have been using Allibaba for products for a while now and everything has gone well great protection and awesome deals

Date of experience: March 11, 2020
Australia
3 reviews
3 helpful votes
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Great site
March 11, 2020

Good suppliers for my business https://vidahealth.com.au. So far I have not had any issues with any of the products I ordered, I'll continue to buy through them.

Date of experience: March 11, 2020
South Africa
1 review
0 helpful votes
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Thread
March 11, 2020

This is worth your while to look into. There are professional companies here and their products are very good.

Date of experience: March 11, 2020
Philippines
1 review
0 helpful votes
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Good Job!
March 11, 2020

Great site. Very easy to search for products you want to buy. The quality are good and would definitely recommend

Date of experience: March 11, 2020
Japan
1 review
0 helpful votes
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Good quality.
Friendry communication and easy understand.
Fast reply is so nice.
Attractive product lineup with many choices, direct communication with vendors and quick transaction. The payment methods are plentiful and can be handled without any trouble.
Many thanks,

Date of experience: March 11, 2020
France
1 review
0 helpful votes
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Amazing
March 11, 2020

Amazing supplier, amazing quality! I am really happy I will order again for sure, delevery time 4 days! Best supplier I ever had.

Date of experience: March 11, 2020
Viet Nam
1 review
0 helpful votes
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Nice quality
March 11, 2020

Fast feed back, fast delivery, nice quality.
Recommended to everybody.
I will place big order very soon.
Thank you.

Date of experience: March 10, 2020
Kentucky
1 review
0 helpful votes
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Sandra
March 11, 2020

I found it easy to use. Need information in English
I wend on YouTube and watching videos on how to used it

Date of experience: March 10, 2020
South Carolina
1 review
0 helpful votes
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Perfect
March 11, 2020

The timing was perfect, the shoes is of good quality, I love the shoe its exactly what I thought it was I look forward to buying more

Date of experience: March 10, 2020
Israel
1 review
0 helpful votes
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Not every supplier here has a professional concept of a products that they sells, but some of them are quite reliable.

Date of experience: March 10, 2020
Ukraine
1 review
0 helpful votes
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Thank you very much ALIBABA. Convenient service and quality customer service are also very much appreciated by honest and respectable salespeople

Date of experience: March 10, 2020
Connecticut
1 review
0 helpful votes
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Great Job
March 10, 2020

Great supplier to work with. T
This is the third order for these the quality is the best. We will continue to use this supplier in the future.

Date of experience: March 10, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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