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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Good suppliers with nice service in processing order even on virus outbreak crisis.
Goods received with expected quality.
Tutto perfetto, venditore molto professionale e preparato e risponde a qualsiasi domanda e risolve tutti i problemi.
Bravissima!
All is Great! Recommend! Very professional!
Friendly and helpfull!
I am very satisfied!
We became friends.
I visit this site everyday and shop at least once in a week.
However, the site need to protect the consumer better compare to those selling fake items on the site.
Very kind and responsive seller! Fast delivery. She always answer to my queries. She help me a lot with the transaction! I'll be ordering more soon.
I have ordered several products from companies in China using Alibaba's Trade Assurance. It is nice knowing that if there is a problem that they will help take care of it or help get a refund. So far I have had no problems.
Always attentive to your concerns and very willing to assist everytime. I will not hesitate to recommend Alibaba to anyone.
Products shipped in time, packed properly, arrived in time, above all, product functioned as expected, worked 100% with no issues, also communicated with supplier all the way through until i received my products
I have been using Allibaba for products for a while now and everything has gone well great protection and awesome deals
Good suppliers for my business https://vidahealth.com.au. So far I have not had any issues with any of the products I ordered, I'll continue to buy through them.
Good quality.
Friendry communication and easy understand.
Fast reply is so nice.
Attractive product lineup with many choices, direct communication with vendors and quick transaction. The payment methods are plentiful and can be handled without any trouble.
Many thanks,
Amazing supplier, amazing quality! I am really happy I will order again for sure, delevery time 4 days! Best supplier I ever had.
Fast feed back, fast delivery, nice quality.
Recommended to everybody.
I will place big order very soon.
Thank you.
I found it easy to use. Need information in English
I wend on YouTube and watching videos on how to used it
The timing was perfect, the shoes is of good quality, I love the shoe its exactly what I thought it was I look forward to buying more
Not every supplier here has a professional concept of a products that they sells, but some of them are quite reliable.
Thank you very much ALIBABA. Convenient service and quality customer service are also very much appreciated by honest and respectable salespeople
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

