Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow JARVIE A.
Unfollow JARVIE A.
Share Review
Report Review

Bluetooth headband
August 11, 2020

Look exactly as shown in add, shipped very fast, reasonable priced, good quality product, very pleased with shopping here

Date of experience: August 10, 2020
Canada
1 review
0 helpful votes
Follow Jessica D.
Unfollow Jessica D.
Share Review
Report Review

I had heard about Alibaba from other sellers and decided tonchecknit out. I have had a great experience, found a reliable supplier, great customers, and I feel very safe and trust doing business through this service

Date of experience: August 10, 2020
Thailand
1 review
0 helpful votes
Follow Tom S.
Unfollow Tom S.
Share Review
Report Review

Find what you want?
August 11, 2020

Every time I accidentally searched for a product in the Alibaba. Enjoy watching the various products. Alibaba helps to attract them. Come in front of me Every time I visit the Alibaba And then I finally got to buy it.

Date of experience: August 10, 2020
Louisiana
1 review
0 helpful votes
Follow Arthmelia s.
Unfollow Arthmelia s.
Share Review
Report Review

Great service
August 11, 2020

Great vendors great speedy service. Easy to communicate and assisted well in order. Vendors have a great selection to choose from.

Date of experience: August 10, 2020
North Carolina
1 review
0 helpful votes
Follow kelli a.
Unfollow kelli a.
Share Review
Report Review

Love it!
August 11, 2020

My products came super quick and the quality is amazing. I will definitely be using this vendor again and highly recommend to others.

Date of experience: August 10, 2020
New York
1 review
0 helpful votes
Follow Aaron F.
Unfollow Aaron F.
Share Review
Report Review

I have done several transactions with Alibaba businesses and have had good experiences. I do plan to continue using Alibaba for business suppliers.

Date of experience: August 10, 2020
Texas
1 review
0 helpful votes
Follow Resilient V.
Unfollow Resilient V.
Share Review
Report Review

So far so good!
August 11, 2020

As the title states so far so good! I was skeptical initially however my experience has been GREAT! I had a user issue, I marked the order complete before it was actually complete, which caused the tracking number to disappear. I contacted Alibaba and the supplier and both were fast and effective with responding. Completely satisfied and confident.

Date of experience: August 10, 2020
France
1 review
0 helpful votes
Follow francis r.
Unfollow francis r.
Share Review
Report Review

Bonne expérience
August 11, 2020

Acheter 2 fois chez un grossiste chinois, rien à redire, très professionnel très compétent.
Je referais une commande sans crainte.

Date of experience: August 10, 2020
Florida
1 review
0 helpful votes
Follow Alexandre V.
Unfollow Alexandre V.
Share Review
Report Review

Very good customer platform. They have ways to protect the customer against fraud and bad product quality. I used for the first time now, and worked very well for me. First impression was really good!

Date of experience: August 10, 2020
Georgia
1 review
0 helpful votes
Follow Shaneka A.
Unfollow Shaneka A.
Share Review
Report Review

I love it
August 10, 2020

Claire is the best shop with her you will not be disappointed I love my lashes cases and labels good job

Date of experience: August 10, 2020
GB
1 review
0 helpful votes
Follow Tony B.
Unfollow Tony B.
Share Review
Report Review

Very happy with the service we received, as it was so easy. Did not have to travel around the world to purchase the products we need to start a new venture.
Maybe we got lucky with the suppliers we found through Alibaba, but thankful for it.

Date of experience: August 10, 2020
NL
1 review
0 helpful votes
Follow Anna M.
Unfollow Anna M.
Share Review
Report Review

Terrible company
August 10, 2020

Please please be careful
We orderd & all goods came damaged and they are like yeah it's your problem terrible company we will never order there again they also always forget to send goods we lost so much money terrible company

Date of experience: August 10, 2020
GB
1 review
0 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

Excellent purchase platform to date, used it many times with great results. Only small problem is the complicated messaging system, but that is a small niggle.

MB

Date of experience: August 10, 2020
Florida
1 review
0 helpful votes
Follow edgardo m.
Unfollow edgardo m.
Share Review
Report Review

Half a glass full of Alibaba.com

1. Allowed me to meet one of the best manufacturing companies in China (BD Cloud). It allowed me to see something that I did not know and other possibilities for my business.
2. Alibaba.com taught me another way of doing business and takes care of me at all times.

Half empty glass from Alibaba.com

1. Alibaba granted me the possibility of an approved credit (Pay Later) for almost 60% of my investment, including a letter/ email with the corresponding approval. After two months, without any cause, that credit was canceled, for which I had to change the investment plan and look for other resources to be able to meet the payments made with the supplier in a timely manner.

2. NOBODY on Alibaba.com speaks Spanish. In the United States we are 80 million people who speak Spanish, I think they should focus on this issue as all the big companies have done.

Date of experience: August 9, 2020
California
1 review
0 helpful votes
Follow boris t.
Unfollow boris t.
Share Review
Report Review

Alibaba supports scammers. Any place can have scammers. BUT Alibaba cover for Chinese scammers. The Alibaba refund process is a joke. You can't win no matter how much proof you may have... I strongly recommend not to use this service.

Date of experience: August 9, 2020
Florida
1 review
0 helpful votes
Follow Raven A.
Unfollow Raven A.
Share Review
Report Review

NOT SATISFIED DO NOT BUY HAIR. (SYSTEM on ALILBABA.COM WOULD NOT ALLOW ME TO PUT ONE STAR. THE HAIR IN THE VIDEO AND PICTURES THEY SEND DO NOT MATCH. THE HAIR IS UNEVEN AND THIN LIKE IT WAS HACKED WITH A RAZOR. I WILL BE DISPUTING THE CHARGE OF $130 WITH MY BANK.
*The only good think about the hair is the texture but that's it.*

+1
Date of experience: August 9, 2020
Turkiye
1 review
0 helpful votes
Follow sonat c.
Unfollow sonat c.
Share Review
Report Review

Excellent Platfrom
August 10, 2020

Alibaba is absolutely a very trusted marketplace. They very carefully take care of the problems and issues and solve them in the proposed way and time schedule. Moreover I could find very good suppliers.

Date of experience: August 9, 2020
Israel
1 review
0 helpful votes
Follow moshe s.
Unfollow moshe s.
Share Review
Report Review

I purchased from CHINESE sellers this 2 healthy snacks: fried garlic & fried broccoli & taste is LIKE HEAVEN!
I tried also from INDIA - but it was AUFULL! So- beware!

Date of experience: August 9, 2020
District of Columbia
1 review
0 helpful votes
Follow Yolanda M.
Unfollow Yolanda M.
Share Review
Report Review

Brilliant
August 10, 2020

Anything you need, Alibaba is the place to go. Love the products and they make sure you are happy with what you getting. Thanks Alibaba, I'm so glad I have found you. I will definite continue to do business with you.

Date of experience: August 9, 2020
Switzerland
1 review
0 helpful votes
Follow Ulrich G.
Unfollow Ulrich G.
Share Review
Report Review

Unfortunetly the postage cost is high compared to the long delivery time. This aspect changes the attractive product price to a less attractive business case.

Date of experience: August 9, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos