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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Look exactly as shown in add, shipped very fast, reasonable priced, good quality product, very pleased with shopping here
I had heard about Alibaba from other sellers and decided tonchecknit out. I have had a great experience, found a reliable supplier, great customers, and I feel very safe and trust doing business through this service
Every time I accidentally searched for a product in the Alibaba. Enjoy watching the various products. Alibaba helps to attract them. Come in front of me Every time I visit the Alibaba And then I finally got to buy it.
Great vendors great speedy service. Easy to communicate and assisted well in order. Vendors have a great selection to choose from.
I have done several transactions with Alibaba businesses and have had good experiences. I do plan to continue using Alibaba for business suppliers.
As the title states so far so good! I was skeptical initially however my experience has been GREAT! I had a user issue, I marked the order complete before it was actually complete, which caused the tracking number to disappear. I contacted Alibaba and the supplier and both were fast and effective with responding. Completely satisfied and confident.
Acheter 2 fois chez un grossiste chinois, rien à redire, très professionnel très compétent.
Je referais une commande sans crainte.
Very good customer platform. They have ways to protect the customer against fraud and bad product quality. I used for the first time now, and worked very well for me. First impression was really good!
Claire is the best shop with her you will not be disappointed I love my lashes cases and labels good job
Very happy with the service we received, as it was so easy. Did not have to travel around the world to purchase the products we need to start a new venture.
Maybe we got lucky with the suppliers we found through Alibaba, but thankful for it.
Please please be careful
We orderd & all goods came damaged and they are like yeah it's your problem terrible company we will never order there again they also always forget to send goods we lost so much money terrible company
Excellent purchase platform to date, used it many times with great results. Only small problem is the complicated messaging system, but that is a small niggle.
MB
Half a glass full of Alibaba.com
1. Allowed me to meet one of the best manufacturing companies in China (BD Cloud). It allowed me to see something that I did not know and other possibilities for my business.
2. Alibaba.com taught me another way of doing business and takes care of me at all times.
Half empty glass from Alibaba.com
1. Alibaba granted me the possibility of an approved credit (Pay Later) for almost 60% of my investment, including a letter/ email with the corresponding approval. After two months, without any cause, that credit was canceled, for which I had to change the investment plan and look for other resources to be able to meet the payments made with the supplier in a timely manner.
2. NOBODY on Alibaba.com speaks Spanish. In the United States we are 80 million people who speak Spanish, I think they should focus on this issue as all the big companies have done.
Alibaba supports scammers. Any place can have scammers. BUT Alibaba cover for Chinese scammers. The Alibaba refund process is a joke. You can't win no matter how much proof you may have... I strongly recommend not to use this service.
NOT SATISFIED DO NOT BUY HAIR. (SYSTEM on ALILBABA.COM WOULD NOT ALLOW ME TO PUT ONE STAR. THE HAIR IN THE VIDEO AND PICTURES THEY SEND DO NOT MATCH. THE HAIR IS UNEVEN AND THIN LIKE IT WAS HACKED WITH A RAZOR. I WILL BE DISPUTING THE CHARGE OF $130 WITH MY BANK.
*The only good think about the hair is the texture but that's it.*
Alibaba is absolutely a very trusted marketplace. They very carefully take care of the problems and issues and solve them in the proposed way and time schedule. Moreover I could find very good suppliers.
I purchased from CHINESE sellers this 2 healthy snacks: fried garlic & fried broccoli & taste is LIKE HEAVEN!
I tried also from INDIA - but it was AUFULL! So- beware!
Anything you need, Alibaba is the place to go. Love the products and they make sure you are happy with what you getting. Thanks Alibaba, I'm so glad I have found you. I will definite continue to do business with you.
Unfortunetly the postage cost is high compared to the long delivery time. This aspect changes the attractive product price to a less attractive business case.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

