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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Well, first I was a little bit skeptical. But the items convinced me. Very good shop! The delivery was really fast. It was worst to pay a little bit more!
I love this service: I received very quickly what I commanded. The product is good and I like to use it.
Find immediately what you want and all the assistance you need very convenient for your purchases...
Don't be fooled by the ''trade assurance'' alibaba offer so you can buy with confidence. They will said with the seller no matter what happens. Trade assurance is a massive con.
Fast and accurate delivery of the product. Unexpected service in this pandemic. Great products and assurance is guaranteed. I would basically recommend the company to those interested parties..
I used to doubt about the safety of transacting business on Alibaba, but my first experience on this simple and easy to navigate site is amazing. I met great suppliers, business transactions were swift and easy, and the products delivered as expected. Thumbs up for alibaba.
All very well! Satisfied with the service. I will continue shopping with them. I recommend 100% this platform, it is safe and reliable. Thank you
We recommend for new businessman this is very useful and trusted website for purchase. Have well experience company at this site
I got what I asked, the quality was good and the shipment arrived at time. I will try again next time, you only need to ensure where you will buy and always with trade assurance.
I love the way the suppliers handled my transactions this time. The last deal was a total messed up with one of the suppliers but this ones are very professional
These 20 oz Skinny Tumblers, sublimate beautifully have the perfect close lid and include an acrylic clear straw. Highly recommend seller and product.
Crystal are beautiful, fabric could have been better quality. Although, communication with Alibaba representative was clear and concise. Shipment arrived within 2 weeks, which I was happy. Each facemask were neatly folded and the total packaging was nicely sealed, I was very happy.
Alibaba (seller Qingdao Mingyuhao Yang) I filed a complaint that the seller shipped my item through DHL, they lost the product. Seller wouldn't do refund unless I changed my 1 star review on them nor offer to replace the item. Alibaba says on their site they would issue. I send conversations with seller and DHL and still no product and out of $199. They sided with the seller even after all the proof. DHL said all the seller had to do was put in a claim and they would reimburse the seller and then they could ship me new product or reimburse me. Alibaba will always side with seller and you will be out of money and product. Watch out
The seller was very pleasant and accomodating, going out of their way to make sure we received want we wanted. Product arrival was timely and as stated. Well done!
A very nice site and its services for customers and the communication of their vendors were very good
BEST PLACE TO GET A GOOD DEAL. THEY SHOW MULTIPLE SELLERS THAT MORE THAN LIKELY THAT HAVE THE PRODUCT YOU NEED AT THE LOWEST PRIVE.
It is easy to find all different types of motorcycles on Alibaba, but it will take a 3 to 6 mouth before you get it. It is a 12 hour difference to communicate with them.
Buyers at risk of losses for substandard products delivered.
Most times, products are made with bad quality, the seller claims the word "customized"!
And the buyer losses at the end of a dispute. This is totally a big loss, and it has been going on and on for a long time now.
Great way to find and locate suppliers, I found more than I needed and worked with 2 to give me samples of my product.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

