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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Georgia
2 reviews
0 helpful votes
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Working with Defaico Furniture through Alibaba was a very good experience as a first-timer. I had a lot of confidence in the transaction because Alibaba kept all the funds in escrow until I was satisfied with my delivery. I would certainly recommend to others.

Date of experience: August 19, 2020
Ohio
1 review
0 helpful votes
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Will use again
August 20, 2020

Very recommended. Will use Alibaba for all overseas purchasing for my business. Best customer service.

Date of experience: August 19, 2020
Hungary
1 review
0 helpful votes
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I found very good Suppliers on Alibaba, very friendly and good comunication with the employees. The complete sales process went very well. Fast delivery to Europe.

Date of experience: August 19, 2020
Australia
1 review
0 helpful votes
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Great business
August 20, 2020

Very happy with service and products highly recommend shipping was fast service was great easy to order and communicate with got exactly what i ordered thank you

Date of experience: August 19, 2020
Spain
1 review
0 helpful votes
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The best
August 20, 2020

Shop around 10 suppliers
And these are far the best, help with all banking issues and sent samples on time too

Date of experience: August 19, 2020
Kenya
1 review
0 helpful votes
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Best
August 20, 2020

You guys are the best intermediary between buyers and sellers, i have heard easy time communicating via both your app and website which is quite impressive.

Date of experience: August 19, 2020
Massachusetts
1 review
0 helpful votes
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Excellent Customer Service. This is a serious company, very professional. They take care of the client having guarantee factories that comply fully with sending the product to the client according to the order and in the promised time.

Date of experience: August 19, 2020
Canada
1 review
0 helpful votes
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Grow lights bavagreen
August 20, 2020

Alibaba help keep everyone happy, I was hesitant in ordering my first time on here but now I know I will get my product

Date of experience: August 19, 2020
Philippines
1 review
0 helpful votes
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Very fast and efficient service and delivery. Product in excellent condition! Thank you! Will defintitely order again! Payment is a breeze and with guarantees!.

Date of experience: August 19, 2020
South Africa
1 review
0 helpful votes
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Excellent Service
August 20, 2020

I have only enjoyed exceptional service and Quality of products htat I have procured via ALIBABA
The Compnies that i have had dealings with have all provided expecptionally hig quility goods and services

I am the CEO of
Jenhuizen Consultants CC
And
Synergised Engineering Technologies (Pty) Ltd

+21
Date of experience: August 19, 2020
Kazakhstan
1 review
0 helpful votes
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Всё понравилось. Простота, непосредственное общение с поставщиками на прямую, гибкость и профессионализм.

Date of experience: August 18, 2020
Australia
1 review
0 helpful votes
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Alibaba is great
August 20, 2020

I've sourced many different products to resell/retail from Alibaba over the past few years. Much like Ebay you must do some homework on the suppliers you want to use. I think most people that leave bad reviews about the site obviously don't have a clue about product procurement and have probably never imported products before.

Date of experience: August 18, 2020
Louisiana
1 review
0 helpful votes
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Great site
August 21, 2020

The way things are set up make me feel secure in making purchases. Even thought I'm new to the site I like it already

Date of experience: August 18, 2020
Texas
1 review
0 helpful votes
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Will use Alibaba again
August 19, 2020

I was nervous ordering from overseas at first... but both sellers i have used have been professional and easy to buy exactly what I am looking for! Will use Alibaba for all overseas purchasing for my business.

Date of experience: August 18, 2020
Mexico
1 review
0 helpful votes
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Muy profesionales
August 19, 2020

Smooth process. The payment was made, he sent it to me immediately and it arrived quickly. Good product we will see after a while if it works. Everything else highly recommended

Date of experience: August 18, 2020
Florida
1 review
0 helpful votes
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Nice product
August 19, 2020

We are trying and very like the product. Very recommended.
In this time the very usefully product to all families.

Date of experience: August 18, 2020
California
1 review
0 helpful votes
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Navigating through the site was very easy and user friendly. Pictures of the products were beautiful on screen and the same when I received them. I enjoy shopping here on Alibaba.

Date of experience: August 18, 2020
Vermont
1 review
0 helpful votes
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My t-shirts look gorgeous, from now on I'm only ordering this merchant from now on. Great quality wonderful Service.

Date of experience: August 18, 2020
Rwanda
1 review
0 helpful votes
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Je vraiment content
August 18, 2020

Je suis content et continue sur cette chemins pour rapidité de votre réponse rapidité de colis pour l' expédition

Date of experience: August 18, 2020
New Jersey
1 review
0 helpful votes
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Great tool
August 18, 2020

There is nothing bad to say about the platform, I am in love with it, very easy to use the only thing it annoys me is every time you click something opens a new tab, oh boy when I realize I have at least 200 tabs open u. U but that its just me lol

Date of experience: August 18, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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