On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
China is far away, if there is Alibaba who can check the products, before shipping, I like it. Even if it's my first time buying, everything went well. Alibaba gives me security.
Was a little apprehensive at first-- dealing with a company on the other side of the world, but all in all was a good experience-- will defiantly use again
Most of my items are high quality and fast shipping. Excellent service, nice and professional sellers. Thank you!
The company rep was super helpful, and quick with responses. High quality products produced by this company.
Satisfied with Alibaba website and the supplier, but as a company we very much need access to an invoice!
For a first order at EONLINE, I am completely satisfied:
Professional communication
Fast delivery
Goods as described
Packaging quality (should be improved)
Globally, a serious supplier.
I was afraid at first for my first purchase, but everything happened well and above expected, I recommend
Order delivered fast and well. I will use the orders again. Very satisfied with the service offered and highly recommended
Suppliers on Alibaba do not standard send an invoice for your order. You have to ask for it and then you receive something that is not a real invoice. Alibaba should standard add an invoice for every order.
As a first time user this site was easy to find what I was looking, informations were easy and clear. Vendor's communication were on time and effective.
They must adjust the Alibaba Fees because they increase as a percentage of the amount you pay. Otherwise it was very good
Excellent service and merchandise, buy with confidence, good communication, always response my requirements.
I was looking for a good multifunctional machine for my treatments and I found it! Beautiful, god quality and easy to use!
He comprado caretas de proteccion facial y la atencion del proveedor ha sido excelente al igual que la calidad de los materiales, el servicio de la pagina hasta esto momentos ha sido buen
Very good overall! Will come back and order some more for my business. I will recommend this to other friends and other businesses.
Working with Defaico Furniture through Alibaba was a very good experience as a first-timer. I had a lot of confidence in the transaction because Alibaba kept all the funds in escrow until I was satisfied with my delivery. I would certainly recommend to others.
Very recommended. Will use Alibaba for all overseas purchasing for my business. Best customer service.
I found very good Suppliers on Alibaba, very friendly and good comunication with the employees. The complete sales process went very well. Fast delivery to Europe.
Very happy with service and products highly recommend shipping was fast service was great easy to order and communicate with got exactly what i ordered thank you
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members