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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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ON TIME FOR DELIVERY. MAKE ME VERY HAPPY. I ENJOY IT. I WILL DO A BUSINESS WITH YOUR FOR LATER ON. THANKS!
Thanks to ALIBABA I was able to provide my client with a prefect product quickly, and at an excellent price! After many hours searching on-line I was completely frustrated until I recalled hearing about ALIBABA and searcher their web site. I reviewed and considered them for about an hour and it has changed my way of assisting MY Clients. It was quick and easy with help along the way and totally secure. Thank You ALIBABA...
EL TRATO RECIBIDO POR EL PROVEEDOR HA SIDO EXCELENTE, HAN SIDO RÁPIDOS, COMUNICATIVOS Y MUY EFICACES.
Muy satisfecho con mi pedido, el envio ha sido rapido y muy profesional y el producto cumple con mis espectativas. Mi primer pedido ha sido genial
A wonderful shoutout to Chow Moira for his awesome assistant concerning this order. This product is one of the best in the market comparing to other screen. I love Vividstorm UST Projection screen, can't wait to share all my photos, and videos of the screen. I'll definitely, refer you to all my friends as soon as they see my transform Cinematic Living room.
Most product can be view to meet the requirement, cost is accepted, if purchase with no minimum requirement will be good
With my orders i have had no issues and concerns, always good quality and will be using this site a lot in the future.
Fast delivery and friendly and honest vendor. I highly recommend them because they are reliable and trustworthy.
The best supplier on Earth! Very consistent, speedy replies, frequent around the clock communication, patient, and great quality product! Very trustworthy supplier! The only reason I visit this site is to shop with this supplier!
I purchased a solid mahogany wood door from Fuzhou Joshua Building Products. The supplier was behind on the production time by 6 months. When they finally began to produce the product they sent photos. They used hundreds of tiny pieces of mahogany wood glued together. When it was stained it looked like butcher block, this was supposed to be a 100%solid mahogany stain grade luxury wood door. I applied for a refund and Alibaba suggested that have the product inspected. I felt that this was unnecessary because the supplier already admitted it used finger jointed wood. In order to resolve the matter I scheduled the inspection however the inspection company refused to do an inspection in that region. Alibaba then closed the case stating that they can't verify if the wood used is acceptable per the contract or not? I still haven't received any money back for the inspection I paid for. The trade assurance process takes months and ultimately it is a waste of time.
I have had such a great experience dealing with Frances. She was very helpful and has made the buying process a pleasure. Thank you for your professionalism and great friendly service!
Our experience was very good and we are happy to deal with Alibaba.com.
Everything was very smooth and full details were available for us to complete our transaction online.
We have processed a very high value orders and everything was perfect.
Thank you Alibaba.com
Got order to me fast and easy to work with. Ordered 3,000 from them and they fulfilled it without problem.
Perfect transaction. Would gladly use again. Product was in perfect condition and great communication throughout transaction.
No need to follow-up, the seller will update you from time to time. This includes price quotation, ordering, payment, shipment and delivery.
This is my first time using Alibaba to get some products for my online business I am starting. The website was easy to use for beginners and It was very helpful for me to use "Gold Supplier" or Alibaba registered suppliers tool. So I can trust suppliers for the products and start the business relationships. On thing I was not sure was a shipping as a new business starter but the supplier was very helpful to explain all procedures and easy to understand the systems of shipping. Factory was very helpful and easy to communicate and quality of products are fantastic! My first order was European style kids summer hats. Thank you!
My Rep (Candace Liu) is always there for my company with any issues and re-ordering I need. She is Awesome! We depend on her to get the job done right as it always is.
I had very little problem ( my fault) with placing my first order. The second one was a breeze. I received my first order in 4 days after it was placed. I will be ordering through them again.
The arbitration process sides with the supplier rather than the buyer, they will try their best to deflect all responsibility and try to place the blame elsewhere, I didn't expect this kind of service from Alibaba. Especially after all the claims of 30 days peace of mind etc that they promise to offer. We signed up for DDP service (which means the seller is responsible for the goods until they reach our door), even then Alibaba tried blaming the shipping company and asked us to claim from them. They have no moral compass.
The items I bought was very much needed, no touch hand sanitizer. I'm very pleased with the product and will be ordering more when needed.
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Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members