Al Haram TravelReviews 105

When we arrived at Makkah Hotel Al Dana was cancelled by the travel agent and we had to pay for the full price. When we arrived at Madinah there was no booking and they were not picking our calls. The hotel was changed without notifying us. They were online but never picked our calls while we tried to sort out the hotel in Madinah. My sister from Sweden had to call them directly international call for 1hour 47 minutes to sort things out. We've not got refunds for our extra expenses and the return flight which was cancelled has not been refunded as well. It is really disappointing that people who want to perform their religious rights are being scammed. We are taking legal actions. AVOID THE TRAVEL COMPANY/agency by all means!

I am currently in Macca being kicked out of our hotel room on Eid day.
Al haram travels told me this would be sorted out. I had paid them until April 1st in January this year. They have messed up our hotel reservations.
We have been fighting with them since arriving to sort it out. Al haram keep saying inshallah inshallah it's ok it's ok… but now today on EID we are being kicked out.
They told me somebody will be available today to help me. I have been trying all morning and they are not responding. Their emergency number no one answers.

AVOID AT ALL COSTS!
AVOID AT ALL COSTS! DONT IGNORE THE REVIEWS! LIARS, FRAUDSTERS,THIEVES
This is the WORST travel agency to exist. We are taking them to court and everyone who faced problems with this company should do the same. We have consumer rights and they think they can get away with it.

WRONG DESTINATION OF A CHILD! NO HOTEL BOOKED!

1) We booked 5 tickets for 5 passengers. From London Stansted to Istanbul Türkiye. Then onwards travel was made from Istanbul to Jeddah.
However, when issuing the tickets the Agent named Iqra Hassan mistakenly booked my son aged 2 years old's flight from London Stansted to Ankara Türkiye and all other passengers flights are to Istanbul Türkiye.

When we informed the agent, they said we have to pay £2200 for the airport change. We disagreed and said we will not pay anything additional as we have a signed agreement with all correct flight destinations for all passengers. The agent from the travel agency issued the wrong tickets. This mistake was made by the travel agent. They then told us to pay £500 towards the flight changes and they made me feel very pressured as they threatened me that if I didn't pay the holiday will be cancelled. Therefore, I felt like I had no choice but to pay the £500, so I did pay.

2) When we started our journey from London Stansted our problems had just began and issues started from beginning to the end of our complete holiday.

When we checked in on the airport, we were told we have three different bookings and our seats were all over in the plane. In the first flight we had to plead to people and request other people to change the seats because we had 3 very young children, age 4 months, 2 years and 6 years old. It would be extremely difficult to sit apart.
On boarding the remaining flights from (Istanbul to Jeddah), (Madina to Istanbul) & (Istanbul to London) we experienced the same problems and these times we were not able to change any seats as the flights were completely full. It was really difficult for us to run around in the plane looking after our small children in different locations.

3) Thereafter, we faced many issues with the hotel bookings made by the travel agents. We had 4 nights in Makkah (Saudi Arabia) & 3 nights in Madina (Saudi Arabia).
Makkah hotels went good without any issue, but when we reached to Madina hotel problems started to arise. Firstly, they couldn't find our booking. After 2 hours of phone calls to the agents, they finally send us the correct booking ref-erences, however this booking was only for 1 night, not 3 nights what we paid for.

The next day we had to check out from the hotel and get in touch with the agent again to sort our remaining 2 nights booking. Few hours later the agent send us with the correct booking reference and we had to move along with my newborn 4-month baby and little children to a different floor and different room, which was very stressful.
Avoid at all costs

Muhammed was very helpful I will suggest Al Haram travel to all.great service. Very good behaviour with customers.very cooperative.

Do not book with this scam of a company…
Do not book with this scam of a company if you want a stress-free experience.

We booked our umrah trip with this company back in September 2023 for December 2023.

Right from the beginning there were red flags but us thinking that this is a spiritual trip via a Muslim company, it will all be ok.

How stupid and naïve we were to think that. The agent that managed our booking was called Talha.

They demanded an increased amount of money as the initial quoted amount did not go through which was because of their own system but we paid the increased amount and confirmed the package.

They sent us the details and itenary of the package including flight details, hotel details and the extras including transport in GMC cars for pickup from airport to hotels, vice versa and travelling to Mecca to Madina. This was all confirmed via email in September.

Two weeks before our umrah date, I contacted Talha to ensure everything was all good but was told that our hotel in Madina was not confirmed and that they will have to book another hotel as there was no availability in the hotel that we had originally agreed.

This was two weeks before we were due to fly out.

Every single day since then, I was calling Talha several times during the day to confirm a hotel which they kept changing and would not confirm.

I also gave them the option of giving us some money back so that we could book a hotel ourselves. They would not agree to do this.

This was truly a distressful and nauseating time as we had two children with us and we were not sure if there will be a hotel to go to when we arrive in Madina.

Talha only confirmed a hotel after we had checked into the airport for our umrah trip

We were emotionally drained and did not know what to expect when we got there.

When we arrived in Madina airport, we called the contact number we were given for the taxi company, the driver reported that he waited for us and had left.

We explained that our flight landed on time and did not even take us too long to come out of security so why would he leave? He said he would be there in 10-15 minutes but we had to wait almost two hours inside the airport for him to come.

When he arrived, he did not come in a GMC car as we were promised but a rusty old Hyundai H-1 that was dirty and dusty both inside and outside.

We arrived at the hotel and a guy contacted us saying that we should meet him on the floor of our room as he is waiting for us and that we did not need to check in at the reception as he has already done that for us.

Our room was ok, and we thought that despite everything, we were finally there.

The next morning, we kept getting the cleaners knocking on the door to say that we need to leave as it's time for check out.

We explained to them that we were supposed to be there for four days but they kept insisting that they were instructed by the reception that the room was only booked for one day and we must leave.

I contacted Talha who would not give me any information or answers to our calls or messages and kept us waiting for information on the booking with the hotel.

He confirmed that it was ok for us to stay almost at the end of the day making us waste a whole day of our trip as the hotel staff kept insisting, we leave with our belongings.

The exact same thing happened again on the second day and we were not booked in for breakfast which was supposed to be included in the package.

Again, Talha would not respond or answer to our calls or messages.

We contacted the actual company and were informed that Talha has in fact gone on holiday himself. How someone can go on holiday themself knowing that there is a family with children stranded on a holiday because of his lack of professionalism and incompetence shows the kind of a heartless person he is.

We had another agent call us from Madina who reported that he will sort it all but we had to pay 2600 SAR to the hotel to confirm our booking. The Madina agent did however come back and reimburse the money.

During our trip, we were promised a GMC car for all our travels including the ziarat, but not once was a GMC car provided.

In total there were so many disappointments booking through this company.

Brothers and sisters, if you are looking for a spiritual umrah experience where you can be stress-free and just focus on your umrah, then do not book with this company as they do not care about anything else apart from money. The grief and frustration they put us through as a family is beyond traumatic and upsetting.

May Allah swt help and protect us all from scammers like these

Booking was made in October 23 for a December 23 Umrah Trip. The agent who booked the flights and the whole package apparently left the company. We were kept in the dark for few weeks and upon chasing the updates they kept fobbing us off till the day
Of our flight. They did not provide us with the Medina Hotel Voucher, which means we were not sure if we have a hotel confirmed for our stay in medina.

The transfers were booked but no voucher was provided again.

I am writing this in extreme frustration as no one seems to help and understand the situation in this company. Everyone keep passing us to too and for to different
Agent. I spoke with almost all the agent and no one was helpful.

Since Mohammed who booked the flights and package, left the company, no one in the company dealt with the case after his departure. When we started the chase in November then AMNA took over the case partially and started to scream on us once asked to provide us the missing documents. She finally processed the visas and left it like that for us to chase again the additional missing documents such as hotel vouchers and trnasfer vouchers.

We again chased and eventually ALI NAUMAN (THE MANAGER) only provided Hotel voucher, even that was for Makkah only - which is half of the stay and with an incorrect travel voucher with wrong hotel name mentioned.

They all kept on giving us excuses and did not help at all what so ever. We are still in a lurch our flight is tomorrow morning 17th December from STN and we do not have a travel voucher and transfers voucher.

The whole package is fully paid since the time of booking in October/November.

Even today on my way to STN - we were told that the voucher will be available by tomorrow 2pm. I have no trust at all.

We spoke and requested the agents working here some of the
Names are ELAHI BUX, IQRA, SUMERA, OMAR, KHURRAM AND MANY OTHERS I CANT RECALL.
They all made random excuses as to "they will get back to us "etc. They could not even tell us which exact hotel is booked for our stay in Medina (Leader Muna
Kareem OR Royal Emaar) ridiculous! Playing games,gimmick.

They are fraudsters sitting here to rip people off and I will be considering making an ATOL complaint or relevant legal claim against the company.

We are travelling with family group with children and elders but they have no shame what so ever to resolve the matter for us.

We can anticipate further inconvenience in Medina - when the hotel will not allow us to check in as of the booking. I sincerely hope it does not happen but my gut feeling is telling me that this is coming.

STEER CLEAR OF THIS COMPANY AND THEIR PARTNER COMPANIES SCAMMERS.! Beware of Con Men!
THEY HAVE MANY COMPANIES REGISTERED UNDER THEIR NAME. THEIR ATOL NUMBER IS: *******

WILL NEVER RECOMMEND ANYONE USING THEM GIVEN THE EXPERIENCE WE ARE HAVING.

We have now performed our Umrah today 18/13/23 and we still don't know where are we staying in Medina.

They have no rights to operate in the Country as they cheat people with fake promises, delayed tactics and tricks, they take money upfront for what they promise and then never deliver.

Looking forward for my visit to the holy cities Madinah and Makkah. In Shaa Allah. All booked and sorted by Al Haram Travel. Efficient service.

This is my first experience with alharam travel. Brother Mohammad has been very polite and helpful and professional. I will highly recommend alharam travel.

I spoke with omer he is good and polite guys. We make a plan for umara he gave us a good deal umara + dubia deal.

I was overwhelmed by Alharam Travel's service, their continued support before our travels and throughout our travels. They were always quick to respond and action anything needed. We had the most amazing stay in Egypt, Umrah in Makkah and Ziarat in Madinah. Particular thanks to Elahi Bux who was relentless in making everything run smoothly. May Allah bless you for your efforts.

Ruined my umrah experience and kept charging more money. Didn't book any of the hotels in Saudi so when I got there I had no room! Embarrassing is an understatement. Then getting these clowns to sort out there mess I got told ' I wasn't the agent that was dealing with you trip' coz I got arsey with the imbecile on the phone.

WORST EXPERIENCE EVER! DO NOT USE THIS AGENCY.
We decided to book the last 10 days of Ramadan with them and the hotel we have chosen was 10 nights for £4900 and 3 nights in Madinah for £300 roughly.
They were very responsive for as long as they wanted us to make the payment.
As soon as we made the payment, the chaos started: we waited 24 hours for us to receive confirmation. When I asked them again the next day for the confirmation, they said hotel in Makkah was no longer available. It was meant to be 2 rooms of 2 for 10 nights. So I then asked for alternatives, all of which were of a lower standard and more expensive. I asked for the same hotel 1 room 4 people and they told me 1 room 4 people were available for the SAME price = £4900 at which point I realised they were just deceitful and just wanted more money. This was the day before we were leaving and as they were unable to provide me with the hotel we agreed on and I paid for, I have asked for a refund. From there, they were very slow to respond and kept telling me not to worry I would get a refund and that the person in charge of accounts and payment was away from his desk. I kept calling and at no point did they say they would not refund me. When their 'manager' called, he said I would not get a refund because 'the room I booked is still available' and that if I didn't listen, he would need to be rude to me. He also said they have never said the hotel was no longer available, just that they were providing me with more options. SubhanAllah, fear Allah!
When he was getting increasingly rude and threatening, I decided to call my bank and cancel the payment. This is when I realised that they were gaining time to make sure my transaction was no longer pending and the funds were on their side. Absolutely disgraceful behaviour from a muslim services provider, who is meant to help pilgrims in their journey to Makkah.
In the mean time, I had no other choice but to request services from a different agency which found the same hotel I was meant to stay at with AlHaram travel agency: 1 room 4 people including suhoor for £2800. This is the same room and board this fraudulent agency wanted me to pay £2000 extra. I urge you to fear Allah as I have seen nothing but dishonesty when dealing with them.
They are also very reluctant to communicate by email. All they want is using unofficial communication channels that would mean less protection from you.
I have finally received the refund, which I have been waiting for to write this review.
May Allah deal with you justly for your dishonesty which, unfortunately I am not the only one having experienced it. May Allah protect the ummah from such agency like yours.

I and my family made a booking with Brother Kurum Shezad, he was very polite and very helpful and made us feel at ease with our booking. Inshallah we will be booking again with Kurum shezad.

Booked seven days in antayla looking forward to the trip. It will a first family holiday since covid.

Alhamdulliah just wana share my experience that this Alharam travel is really reliable and specially Kiran when i and all other my friends and family call u and you offer great reasonable packages which really suits them. May Allah swt always bless u with success Ameen

Avoid this company. They attract you with advertisement on social media platforms by showing less price,but in reality it will never be that price.And once you will pay them pre-booking fee after that they could alternate your package plan.it already has happened with thousand of their customers.I still regret booking through them

This travel agency is quite professional, quick and the members of staff are very friendly and helpful, especially Hassan who supported me a lot right from the beginning and found me the best deals. I highly recommend this agency.