Al Haram TravelReviews 105

Al Haram Travels is the worst travel agency in the history of all travel agencies. When we turned up at our hotel in Makkah, we were sleepless and exhausted; but we found out the company had not made the payment to the hotel and the hotel demanded us to make a new payment. This was so frustrating because we had paid Al Haram Travels six months before our travel!

I reported the problem to their customer services over the phone and they promised the same problem will not be repeated in Medina. However, in Madinah, the same problem occurred, and it turned out Al Haram Travels never made a payment to them. The hotel's manager even said that he encounters several cases on a daily basis, whereby people show up with the Al Haram Travel booking vouchers, but the hotel never receives any payments from them. So, we had to make the payment to the hotel ourselves. I met at least 5 families in Makkah and Madinah who suffered the same problem. What made things worse was that I was travelling with my disabled son, who also badly suffered because of the problems Al Haram Travels inflicted upon us.

The hotels they book are really cheap and tacky, takea look at someof the pictures from the hotelin Makkah. Also, the hotel in Makkah was really far from the Haram; although the agent had lied to us about its proximity to the Haram. The airlines they book are also extremely cheap and they don't add any meals to your airline bookings, whereas most travel agency provide meals. Because of the reasons, their profit margins are enormous. They are an absolute fraud. Don't go near this diabolical travel agency. This company should really be banned from operating. We are now in the process of taking legal action against this evil company.

I am not happy with how this money making company deals with customers. Their advisor Noor bought in the conversation the Day of Judgement I will be punished seriously because I refused to pay her more money. Normally with travel agents when three to four people book the price drops but the price remained the same. I asked to justify the cost of why I had to pay the same for 9 nights as to what people pay for 17 nights. I wasn't provided with any justification. I spoke to then Zahid Salim and Ahmed, as usual, they supported their team member that she can speak to customers rudely.
Not once the conversation has been favoured towards the customer.

Kiran was referred by some friends, She is very helpful although I annoyed her a lot by changing my package lots of time but she didn't said a single word and kept on trying to satisfying me. I am so happy that I got in contact with her, she is such a sweet person the way of talking persuaded me to agree with her. I would definitely recommend
You guys to get in contact with Kiran if you guys are looking for any package.
Thankyou Kiran
Keep up the good work!
Oraza

I want to say big thanks to Miss Kiran. She have done my whole family
Package like Hotel, Flight, Transport, and it was amazing experience i
Ever had. I would love to go again with Alharam Travel and I want to
Recommend to every one and if you are thinking who is the right person
To talk with then its Miss Kiran i would say. If you going first time
She is the right person to talk with. She was so helpful and polite in
Whole process of our umrah package

I had a most unforgettable trip of my life and that was only conceivable because of the experience of AlHaram team. The way they book your package by allowing for all your desires is amazing. The one agent I had talk to was Azaan, he was very modest. I had been very anxious about questioning but he began my all queries with tolerance. Then, in Makkah and Madinah, I had the extreme time. Transfers, hotel and even the drivers were very nice. Will be looking to book more Hajj and Umrah packages through AlHaram travel. Thank you team for being a great travel partner.