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Professional; polite; everything happened as promised!
Received
Rob Aiola has been great to work with.
Very easy experience. I would recommend this company without hesitation. In fact, I was so satisfied that I'm using Alaska Car Transport to ship my other vehicle.
Ok so far.
As advertised with no issues. Good job.
Courteous, fast service
Process was easy and I received my car as scheduled and in the same condition as it was when I dropped it off. Great service
Bad service
Very user friendly. Actually got my car there a few days early.
Very trustworthy. Left change in the console, was still there when we picked up the car.
I was impressed. Everything when smooth and vehicle arrived without issues.
Would use this service again.
They were very efficient. Received my car as promised. Good Customer Service.
Fast easy process. Vehicle arrived a day early right to my door.
Everyone from the guard to the ladies that processed my car were very curteous and made it quick and easy.
Easy and intuitive.
It was super quick.
The time frame was great, everyone I was in contact with were pleasant and informative. I did have a couple of small car rubs, at pickup and I thought they were dirt spots until washing my car and trying to remove them. I will get them fixed when I get my oil changed. Overall, I would use Alaska car transport again. Except for the car rubs, everything was excellent, thanks!
Very fast, very easy!
The set up and process of shipping was super easy!
It took 37 days to receive my vehicle, AK to mid-TN. I wasn't too disappointed with the delivery being later (2 weeks)than they initially informed me of, it was over the holiday season and the weather wasn't the best. The main reason I rated them 3 stars is because their customer service is not great. I contacted their chat personnel at least 7 times, I only every received 1 response. I couldn't see it though because they closed the chat before I could read it & my signal was sketchy so it deleted, I took it as a grain of salt. However, the continued contact was frustrating, trying to track my car, my messages were either never read or read but no response by the same 2 female representatives. I ended up emailing the company and they responded the next day and told me where it was located & estimate delivery.
If I didn't need to contact customer service, and have the experience I did through chat, I would have given a 5 star but people is what makes a company a company, their customer service chat representatives need to work on being helpful.
Rob Aiola has been great!
From the business
- (907) 331-3100
