Alaska Car Transport

I shipped my daughter's car to her from Washington to Alaska. I was told to have the car washed before transport, so I took it through the automatic car wash on the way to drop it at the port, and of course it was raining. The lady who checked it in told me the car was dirty because the wash hadn't cleaned the rear quarter panels well. Just was not friendly at all. Then I was given an itinerary with numbers to call with any questions. As the day to pick up her car arrived my daughter tried all day to get through to the number listed to call. She kept getting a message to leave a voice mail and she would have her call returned. After leaving 6 voice mails she called me in frustration asking what to do. I called the original line I called to make the reservation. The customer service agent there told me she would have her supervisor call my daughter the next day. Two days later still no call, no voice mails returned, no e-mails returned... Finally, 4 days, after the date we were told the vehicle would be ready for pick up, and still no contact from Alaska Car Transport, My daughter got a call from the storage facility that her car would be ready for pick up later today. I am hoping it is not damaged, as of right now I have no faith what-so-ever in this company. If you can avoid them I definitely would!

I had many questions and wanted to understand everything before I booked and Rob was knowledgable. Once the booking was made, the women calling to complete the booking had different instructions and contradicted everything explained by Rob. Their refusal to contact Rob and listen to my explanations where ridiculous. The truck arrived at it's destination and there was NO contact from Alaska Car transport. When I called to find out if the truck was in port as promised the Alaska Car transport person was rude and seemed upset that I would ask if my vehicle was in port! The Sales people are decent people. The support staff of Alaska Car Transport are rude, ignorant of their own service and act as if they do not care. Everything I was told by Rob was in fact true, everything that the 4 different support people said was false and cause stress, distrust and anxiety that their services would work! Get all your questions answered and confirmed in writing before you book, because the support staff will make you crazy with their antics!

The online quote was nice and my car did in fact make it from Anchorage to Seattle for the amount of money quoted. However, when issues arose, we as the customer were never notified until the scheduled day of drop off. We had to problem solve on our own and were given significant attitude from the staff. Then I was contacted being told that my vehicle was ready, when in fact it wasn't, thank goodness I called the Port myself to confirm the information. Overall unimpressed. My advice, skip the middle man and schedule directly with a carrier.