Alan's Factory Outlet StoreReviews 874

The carport looks great and the price was very competitive. I will not use Alan's again because of Carolina Carports. Their guys were to come to me first thing Saturday morning after having to reschedule. I said I had a wedding that day so it may not work. The assured me I was the first on their list and it would only take about 45 minutes. No Showed! I kept waiting, called every number available but no answer because they don't work weekends! I missed the wedding waiting. They showed up the next day and didn't apologize, they just said their "first appointment on Saturday" held them up? I was told I was the first appointment. The installer had my number because he called me Sunday to say he was in my driveway. Why didn't he just call me. Training issues? I'll go local next time so I have more control. I know Carolina Carports is not Alan's but it still reflects on them if they are using this company.

Hiding the tax amount till checkout was a little misleading. I thought there would be no sales tax but found out that only applies to gazebos. I won't know if I'm satisfied until the installation is complete. The "pick a state" is clunky, revising the cart items is a feature I would have appreciated and would have saved me at least an hour's time. MORE PHOTOS of metal garages (interior/exterior) would have been good. Youtube had lots of videos, but only 1 video for metal garage, and that was not a regular-style frame, which is what I'm buying.
****UPDATE**** The carport is very good and the garage, well, it's great although the roll-up door is very hard to latch shut. I mean you might have to get two or three people to help shut it at times. Metal is a little malleable in the walk-in door frame, so even though the door is locked, if it is cold and windy, it will just swing open, so the walk-in door is a liability if you are worried about burglars. I reckon I can find a solution to that, however. But I have other fish to fry right now. 3/5 stars overall for me. That may be good, considering the bad reviews from the installers that were local to me and who charged more.

I waited and waited. If I were to guess, they forgot to schedule the instillation. The web sight said it would be installed in 4 to 6 weeks with a 10% chance it would be either a bit early or a bit late. In week 6 after I signed the contract I was told it would be installed with in two weeks and I would receive a call to schedule the instillation. No call and no instillation. I called back in week 9 asking what the problem was. Again, it would be installed within two weeks, and would get a call to schedule. No call. Late in week 10, I called back to ask why I didn't get a call. I got a very apologetic lady, who told me she was very sorry about the instillation and would call me back with the schedule. She told me it would be Monday of the next week, and I would receive a call from the instillation crew when they were on their way. On the Monday, by noon, I had not received a call, so I called to see if the instillation was still on, and was told it was and the crew would call. The crew showed up about 4:30 PM, but no call. They finished just as it got too dark to see. The actual vendor was Carolina Sheds and Alan's Factory Outlet sells on commission and Carolina Sheds subcontracts the instillation. If I get another shed, and I might, I will look for another vendor.