AirRattleReviews 131

Well first off to most of these reviews... Most of you sound like or said u bought springers... hell i wouldn't even buy a springer from any site! True, Airrattle has really crappy shipping. Customer support is also useless. And no I'm not from Airrrattle nor do i work there -.- but If the shipping cost more than the gun, it was probably cuz it was far from where you live and it was a springer. Unless your gun cost 50 bucks, and the S+H was 60 or some other rip off. Also back to more pros. Good pricing, average time of arrival, and my airsoft things haven't been fudged up yet.

Total waste. Grandma bought the Christmas present for my son. An expensive airsoft 'sniper' rifle. I've seen airsoft guns before and this one was by far the biggest piece of crap ever.

Made in China - not everthing made there sucks, obviously. The gun barrel would not bolt down (takes two bolts and one of the bolts is too short to engage the threads). Refuses to fire. Instruction manual written by a Chinese person and translated by a 3rd grader.

Tried to return it. Stall stall stall.

A home based business as far as I can tell. Buys cheap crap and marks up the price. Unloads it on us and then gives the stiff arm when it comes to returning.

Never again - and I intend on spreading the work about this guy. No more business for you.

Bought an Air Soft gun from them for $140. Charged the battery as instructed, but it did not work out of the box. E-mailed them the day after receiving the defective gun/battery, it took them 8 days to respond as follows, "I do apologize but the battery and charger that is provided with the guns are not covered by warranty/return". Convenient that it took 8 days to respond when their return policy is to return within 7 days." DO NOT BUY FROM THIS COMPANY!

They are the cheapest around, we were buying from amazon and it directed us to airrattle because they had the aeg in stock.The item came fine except it literally fell apart and the 2nd also within 2 hours. I dont blame airrattle for the guns as they dont make them, however i have e-mailed them like everyone else here and only get a response a quarter of the time. I am awaiting my 3rd new replacement and its taking a month with delivery and returns etc. I will say so far they have done better with returning my product but this is 3 times and still have no b-day present for my kid.If money wasnt an issue as these guns are 2 and 3 hundred to start, I wouldve gotten him another and charged back my CC. I may have to if i dont get this soon, But I wasted a month already and 20 emails and phone calls all time I'll never get back.

I made my order and went to pay there paying online system messed up and they keep the money from paypal called the next day the lady said she cant see if it went throw but she dont think it did and got rude with so i had to call paypal and get the paypal guy to call them and the lady acted dumb and said she will send a fax torefund my money but she still has not and i may haft to wait 5 days to get it back... ill post more soon..

Along with other reviewers, I bought a air soft gun for my son for Christmas 2011. This was his main gift, and the gift that he wanted most. He used the gun 2 times before the power quit working. We emailed Airrattle on December 29th and they immediately started giving suggestions on how WE could fix the gun. At this point, we had not read any reviews and trusted they were just trying to help us. They finally gave us the same option they gave other reviewers 1 - return it and they will look through it to determine if we did something wrong (basically stating that there is no way they will issue a refund because they will find that we damaged the gun) or 2 - buy another gun for extra parts at cost (which happened to be $20 less than what I paid for it. They only respond to e-mails about every 3 days and there is no way to reach them by phone either. There is also no option to leave a message. After I started to realize this site might be a problem, I started looking and found many, many negative reviews and most of the people have very similiar problems that I have. This is obviously the normal way that this company does business. I have filed a complaint with the BBB in OH. This site had 33 complaints against them through the BBB in OH in the last 12 months! I have disputed the charge on my card and hope the transaction is reversed. In the mean time, my son has no use of his Christmas gift, and I am out $153.00! DO NOT TRUST THIS SITE AND DO NOT GIVE THEM YOUR MONEY! IF YOU HAVE TO SPEND MORE MONEY AND MAKE SURE YOU ARE DEALING WITH A REPUTABLE SITE, I WISH I HAD!

I purchased an AK-47 airsoft gun as a Christmas gift. When it was opened, it stopped working immediately on Christmas morning. I emailed airrattle support immediately on the first business day after Christmas, and heard nothing back. I emailed another 2 times, and called on several occasion. When I call, I can't leave a message or speak to a human, all I get is a message saying to email customer support, which I did and I haven't heard back! In the meantime, the dates are getting further away from the day I bought it. I paid a $#@%-load for shipping and I think it's pretty hopeless that I'll get a replacement for the gun they sent me. The boy who got this for Christmas is very disappointed and has no working gun that he got as a gift.
This site sucks- if you're reading this to decide whether to buy something from them, RUN- STAY AWAY from this website!

I ordered several items for my son for Christmas 2011. They arrived in damaged packaging. I assumed that someone at Airrattle had not taken the care to use bubble wrap and that they were damaged in transit. Having read of others' experiences, I now question whether they were already damaged items when they were placed in the envelope and shipped to me. When I contacted them I was told, days later, that they needed me to send pictures of the damaged items. I let them know that I saw this as very unprofessional, but I did so. Days later after I contacted them again, I was told they would send a prepaid shipping label so that I could return the items and that they would "inspect" them and send new items. I never received the label. I contacted them AGAIN and was told this time that I had 2 options: 1. Return the items at my own expense, with no guarantee that they would send me new items (but I have only 72 hours to do this) or 2. Buy the same items from them again and use the first as "spare parts". WHAT? These items shouldn't require "spare parts". The other issue was that upon closer inspection the batteries in the scope were corroded. I wish that I had read others' reviews of this company before I ordered. I will report them to the BBB and will tell everyone I know that this is a company to be avoided. Now that I have learned of others' experiences, I realize that they truly are crooks and should absolutely be shut down!

I ordered and received an AK-47 rifle which I had a week before even opening the box, it was a Christmas present and I gave it early to my son. Well, the stock folding mechanism was broke right out of the box, the gun was not even fired. I sent e-mails asking for help I suggested shipping another which I would pay for and then get a refund later for the broken unit. I explained that this was my sons Christmas present and that he was very upset and please help me out here replacing it. After several days, I have not received a response. Their web site states that "e-mails received on the weekend will be responded to first thing Monday Morning", obviously not true.

I ended up purchasing another rifle from another web site who shipped immediately. I will keep the defective unit and won't bother wasting my time on these thieves. It's hard to believe they can stay in business with the way they treat customers. Needless to say, they have received the last dollar they will ever get from me.

I hope that this post is read and taken serious by anyone thinking about purchasing from airrattle. They are unethical and should be avoided.

Purchased 2 rifles. They were running a special of a free pistol with each purchase. However, without warning only sent one pistol claiming each rifle had to be purchased separately (even though it went through on their system and I even received a confirming email). I offered to pay the difference in any money they would have gotten had i submitted two separate orders but they refused. Now somebody is short a Christmas gift. How weak are they.