AirRattleReviews 131

I ordered an optic and a grip from airrattle on a Saturday. By Tuesday I had yet to receive a shipping confirmation despite their claim of "fast shipping". When I called Tuesday I was told that one of my optic was back ordered and they would have been calling me (when, I'm not sure). I canceled the optic and asked for the grip. The grip was sent Wednesday, I was told it would be by FedEx. The following Wednesday, I finally got someone to answer the phone and was told that they don't have a tracking number because they actually sent it USPS. I got home from work Wednesday and had a notification that I have to pay another $2.38 in shipping! What kind of company doesn't know how to measure shipping costs?! Now I have to make arrangements to pick up the package and pay the extra shipping. I found another site, bought the back ordered optic, and it arrived yesterday!. I won't use Air Rattle ever again. Very frustrating.

This website is not even worthy of a one star, but had to choose something to get started. Gun came broken, sent an email within the 14 day return policy window. Two other emails have been sent, along with numerous phone calls. Gary and Kevin said they didn't receive any email from me, but to send another and they would respond. "NOT" This place is a joke. Now when I call the mailbox is full. Must be from all their other disappointed customers. It is amazing that their website is full of testimonies that don't stack up to what I have had to deal with, let alone the broken guns they sell. BUYER BEWARE!

I Ordered a G&G M4 Raider airsoft rifle from them. Rifle came on time with all promised items. When my son opened it on Christmas we took it outside and tried to use it but was not functioning properly. Tried making some adjustments, but rifle still did not work properly. After the holidays I tried to call them, but was told I had to send them an e-mail to get any kind of warranty support. When they e-mailed me back the told me they were very sorry for my issues with the rifle and told me I had to contact their supplier to get warranty coverage. I explained to them that this should not be my problem as the customer when I bought it less than a month ago, they did not respond to my e-mails after that. I called the number they gave me and was told that I could return it but I had to pay the shipping to get it there, they would cover the return shipping to me for the new product. AirRattle DOES NOT SUPPORT THE PRODUC TS THEY SELL. ONCE YOU PURCHASE IT YOU OWN IT AND HAVE TO DEAL WITH SOMEONE ELSE! DO NOT BUY PRODUCTS FROM THESE BUMS!

Same experience as other reviews here. I think they have a buddy thing going with drivers at FedEx. Ordered rifle and free hand gun. Shipped the next day. FedEx tracking says delivered, but no package found. DO NOT USE AIRRATTLE.COM. FedEx lost the package. Dispute with your credit card company.

"I had the SAME EXACT expwerience as KG did. Ordered 2 Air rifles for Christmas but only recieved one. Said they shipped it, but Fed Ex lost it. Take it up with Fed Ex. I contacted Pay Pal who basically did nothing. Won't be using them again. Went right to discover who is tied to my paypal. They gave me a full credit. No questions asked. Said Airrattle will have to provide PROOF I recieved it. Good Luck there Airrattle...

I had the SAME EXACT expwerience as KG did. Ordered 2 Air rifles for Christmas but only recieved one. Said they shipped it, but Fed Ex lost it. Take it up with Fed Ex. I contacted Pay Pal who basically did nothing. Won't be using them again. Went right to discover who is tied to my paypal. They gave me a full credit. No questions asked. Said Airrattle will have to provide PROOF I recieved it. Good Luck there Airrattle...

KG, go to your credit card!

Ordered an electric rifle and bag of ammo for my son for Christmas. The ammo arrived and looked as though it was taped to outside of a box at some time. The rifle NEVER arrived. Went through customer service (or what they call it anyway) they tried to blame FedEx, said package was delivered. Would not have FedEx replace missing item. Filed claim with PayPal who said that according to airrattle the package delivered. Moral- Son= No rifle for Christmas, Dad out the 140 bucks. STAY FAR AWAY FROM THESE CROOKS

Dishonest, Disreputable, will sell you broken crap and refuse to stand behind it.

If I had read reviews I never would have ordered from these ripoff artists.

I ordered a high-end AEG airsoft rifle for my son for Christmas. Ordered from these guys because they were only 2 days away for ground shipping - big mistake.

Rifle would not work out of the box. Tried their troubleshooting tips - nothing. Contacted them for a replacement -- they said tough luck, take it up with the manufacturer. There are no reputable online dealers whose position is that they can ship crap that doesn't work and it's your problem to straighten out.

Disputing the credit card charge with VISA since they did not send me what I ordered. Airrattle can argue with Visa about it.

Avoid this seller like syphilis-enhanced plague.

Multiple problems! Ordered several gift items during the holidays. Wells scorpion arrived with folding metal stock broken in the box. Son's wanted to play with it so I just took it off and emailed them expecting to receive an offer to send a replacement part or new stock. They responded asking for pics which I sent. Next response was a return form which requires me to send the gun back for inspection. Waste of time-I am not going to bother sending it back nor will I ever purchase from them again due to this incident.
Next issue was a 300.00 gun that was listed as in stock and a couple of days after the payment processed I was informed that is wasn't available. I had also purchased an extra clip and battery which they wouldn't refused to refund me for. Policy is batteries cannot be returned but I didn't even have it yet-it was in shipping already without the gun!. Stay away-their policies protect them from dishonest customers and take advantage of the honest customers. I recommend you find another place to do business with.

False advertising! Will charge you extremely high shipping fees for 3 business day delivery, and then will sit on the order so your expected delivery occurs well outside of the original 3 days.

When you call and ask what is going on, they will tell you they have no responsibility for the shipper (FedEx). And when you call FEDEX, you find out that they sit on your orders.

Unbelievable - they advertise their shipping times as their primary differentiator!

Too many vendors online to deal with these scamsters. Stay away

Ordered an airsoft rifle for my grandson on 10/1/13. When the "fast shipping" (sic)advertised on their website did not materialize, we attempted to call the "customer service" line. (Incidentally, NO ONE has ever answered this line for us! - EVER) Received message that all representatives were busy and to leave order & phone info and they would call us. When no one ever called back, sent an email. Finally received a "form" email that nothing had been shipped from our order and they sometimes were overwhelmed by response to an item, etc.
Three more weeks have gone by without any further update or contact from them despite multiple calls and emails to them.
I wish I had researched them before placing an order with them. I guess it could have been worse - we could have received a defective product from them that they would not stand behind.
These folks have the worst customer service I have experienced in years. Stay far away unless you just need extra headaches in your life.

They DO NOT honor their warranty information! I ordered a RXC Well VZ-61 Scorpion from the site (order #*******). I have several other airsoft guns and I am pretty familiar with how to fix them. However, this one NEVER worked despite several attempts to troubleshoot it. So I sent it back. Their site states, "We guarantee that the product will arrive in (a word is left out here on their website) condition or we will either exchange for new item or return the full purchase price of the product when the item is returned." BUT THEY DO NOT HONOR THIS PROMISE. They charged me 25% restock fee since the gun was supposedly working, no reimbursement for shipping from or back to company either. I asked if they could just send out a new gun but they said no. NEVER EVER ORDER AIRSOFT GUNS FROM THIS COMPANY.

If I could give Airrattle a 0 I would.
My husband placed an online order for an air soft gun for my son and never received a receipt, confirmation email, nothing so we assumed called our credit card company and they did not charge our account either. Tried called and emailing the company- no responses.

So, my son convinced me to try one more time ordering this item for him and I did. The exact same thing happened again. Low and behold the next week I receive two of the exact same guns. Tried calling, emailing, called my credit card company and they would not respond nor help with my return, and I'm still fighting to get my money back. I have had to contact the BBB in Ohio and that is the only way I have received any type of response from AirRattle. Please don't wait your time or money buying from this company as they now want to charge me a "restocking fee" for my duplicate orders which they are saying notices must have gone into my "spam" bucket. Total scammers and I tried putting a comment on their website, but they wouldn't post it!

So, using many airsoft retailers was quite the experience. Each website is very different in their own way. I ordered a package worth over $500 and it was quick and easy. Before ordering I messaged their support team on Facebook many questions before placing my order. I came across Ryan, who was VERY helpful, and he was the one who made me believe Airrattle had the best customer support out there. When my friend's magazine had a feeding problem, they instantly sent me an email with the return policy. I love Airrattle more than any retailer. And, to the other reviews, you can't blame Airrattle for your defected things, but the manufacturer.