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AirNewZealand.ca Reviews Summary
The company demonstrates a solid reputation for competitive pricing and a wide range of travel options, appealing particularly to budget-conscious customers. However, there are notable concerns regarding transparency in fare pricing and the effectiveness of communication regarding available discounts, which have led to customer dissatisfaction. Many users express frustration over perceived discrepancies in ticket pricing and a lack of proactive support from customer service. Overall, while the company offers valuable services, enhancing clarity in pricing and improving customer support could significantly bolster its reputation and customer satisfaction levels.
This summary is generated by AI, based on text from customer reviews
On Sunday I visited the ANZ website to look at fares for a business class ticket Vancouver-Auckland-Vancouver. The site said approximately $8200. I was able to get a ticket through a discounter $1100 cheaper ($7123. 49). Nowhere on the ANZ website did it suggest travellers call the call centre as a lower fare might be available. Imagine my shock when my travel companion advised me the next day that he got the same routing PLUS a Sydney-Auckland leg for $6,740.91. There's something not right here and ANZ should refund me the difference.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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