AirbnbReviews 2,101

Never have had such a hassle trying to reserve a room. Please, everyone reading this...DO NOT USE THIS. TERRIBLE, TERRIBLE

I think renting rooms in your home was the best idea to come out of the.com boom. But, Airbnb needs competition. They are a money grubbing company who charge huge fees and hide the true cost of your nightly accommodation. They are not transparent. They have poor customer service and it's impossible to reach a real human, even when you are stranded in a foreign country, standing at an address that does not exist or that is under construction, with no front door. Yes, both of these things happened to me and I ended up paying for nights in accommodations I did not sleep in several times because they would not respond or help resolve the issue. They do not guarantee that you have basics like running water or hot water or an actual working lock on a door. They just want your money. Most recently, two people cancelled on me for a place I would never have booked a plane ticket to without thinking I had guaranteed accommodation. Airbnb doesn't try to help you find anything else in a similar price range and their "customer service" is not attentive or helpful at all. They need competition!

Airbnb takes fraud and unprofessional conduct to a new level. I was planning a trip for work when I became unwell. When I canceled my airbnb room I asked for a credit because I believed I could rebook soon. After talking to my doctor, it became apparent that work altogether and this trip will not happen for months. Airbnb told me that the only way I could of gotten the money back was to have requested a refund rather than credit and has repeatedly sent messages stating this over and over until I had to threaten them with a harassment complaint. To think they believe that they can keep over $1300.00 from me because I didn't know when I first canceled how ill I was. To think I now will desperately need this money back for my health care and while I'll will have to get an attorney to fight for it. Shame on Airbnb. Your monet grabbing policies and harassment are evil and unprofessional.

Airbnb is very anti-host and forced me to refund a guest who complained about construction noise that was beyond my control. I did give him a week's notice about construction as soon as I found out, and also offered to let him end his stay without penalty if he wished to find alternate accommodations. He chose to stay, and Airbnb still intervened awarded him $895 as a refund using their Refund and Rebooking policy. I would like Airbnb to give me my $895 back because this was awarded to a guest who simply wanted a free stay. Airbnb has as of yet provided no reason why they awarded him a refund, since outside construction noise is outside of host control and not mentioned in their refund policy.

AirBnB does not care about it's customers. I had a trip canceled due to COVID and AirBnB would not issue any refund or credit for a future stay. They basically made $1500 on me. Delta, on the other hand, issued a refund for the ticket and was very helpful. I will stick to travel services that work with customers and treat them well - as Delta Airlines did.

I canceled a reservation per the policy documented on the Airbnb website and they did not refund my payment, as the policy stated. I contacted them immediately and I have probably been handed off to over 20 support reps. On May 27,2023 someone called me and asked if they could call me back in 2 hours after they looked into the details. I said yes - I knew there should have been lots of notes on the case. Today is June 3 and they still have not called. Each new support person who gets involved starts from scratch with no apparent knowledge of what others in Airbnb have already said. I do not think they plan to uphold their policy. I do not plan to do business with them again. There are other alternatives with more integrity (VRBO, KASA Apartments, Home Exchange).

We booked a stay at an Airbnb property. The listing claimed there was a hot tub and when we check in there was no hot tub. We contacted the host and he said the non-jetted, soaking tub in the master bath was the hot tub. Do not know of anyone who would consider that a hot tub. Contacted Airbnb and they supported the host and refused to compensate us. The main reason we picked the property was because it was listed to have a hot tub. Would NOT recommend Airbnb because the owner can list whatever they want for amenities and Airbnb will support them.

I feel like it's hilariously unacceptable for me, a tourist, to not be able to rate a host and speak my mind after they have canceled without a reason a trip that I have booked and payed the advance.
Its unacceptable that Airbnb endorses and encourages its hosts bad conduct and does not allow us to give an honest review, so that other people may know in the future the hosts bad practices and make a calculated decision considering what has happened in the past.

Customer and Hosts beware. Airbnb is engaged in fraudulent business practices and read the fine print in the terms of service when downloading their app and using their platform. They force everyone to agree to an "arbitration agreement and class action waiver that apply to all claims brought against Airbnb in the United States", meaning you will have to input any dispute information into their Airbnb portal communicating with a customer service agent overseas and "Airbnb reserves the right to make final determination on all disputes". Meaning you are not entitled to a fair day in court or even a class action lawsuit against the company. There is a reason this company literally has thousands of 2 and 1 star reviews. You won't find this out until you have a problem and have to go through this process. Airbnb is clearly not screening guests and allows criminals to use the platform, they also provide no background information or credit information on the random guests they allow in your home. We are at the full mercy of Airbnb and must trust them. We recently had a guest that was staying at one of our properties for an extended period. An issue came up with plumbing where the drain under the house needed to be replaced. We immediately contacted a plumber and was in communication with the quest to schedule the needed repair and offered hotel stay to the guest during this time if they chose to need it. On the day on the scheduled repair the guests turned away our plumbing crew and would not allow access to the property. We immediately contacted Airbnb and they were of no assistance. They tried to work with the guest and they did not want to leave the property even thought the drain was not draining. Airbnb did not force them to leave and was of no assistance. The guest proceeded to allow water to sit in bathroom floor causing thousands of dollars of water damage to the bathroom. They offered us $0 in Aircover claim stating "damages weren't caused by guest, which means they aren't eligible for reimbursement under Host damage protection". Just writing this to warn others of Airbnb business practices.

There's quite a lot i could say right now.

I'll keep it simple.

My reservation that i made weeks ago was cancelled because someone came in after me and booked for slightly longer (confirmed).

The support ambassador assigned to me named Harvey offered little to no help at all. Had to talk over him to get a single word out as he is a professional customer service word vomiter.

After much arguing, he came at me with a $35 discount on a $1400 reservation I had made.

This was also after deciding to put my problem on hold for about 3-4 days (see attached photo)

As i said to Harvey, this offer was comical and insulting after experiencing what I did.

Will never use Airbnb again

There was a Fake Listing of my grandparents property. Someone took the liberty to list it on AIRBNB and its not even their property. Our local County office cited them with an unlawful rental violation. We got the inspector to dismiss the charges after he inspected the property and urged us to file a complaint with AIRBNB. Initially the response was acceptable as they removed the listing. However it came back online. Again requested it to be removed. But it came back again and again. The last check it was the exact same listing but now not under my grandparents property but another a few miles away. I feel this is irresponsible of AIRBNB to allow this to continue to keep happening with the same listing over and over again.

Wrong access code for apartment complex given, host was not able to fix it during my 2 day stay. Unable to leave because of a risk of not able to get inside the apartment complex at night. Ended up leaving the place 1 day early. No refund. Airbnb refused to intervene. This is 2nd time this happened to me. No more airbnb, will use hotels from now on

I got an email from Airbnb stating I needed to update my profile with a photo ID. I did that the same day I got the email. The next day I received the same email stating I needed to update my photo ID. The next day I got two emails. One stated that my reservation had been cancelled due to not fulfilling the updated photo ID that I submitted two days earlier. The next email stated that my account was deactivated for the same reason. I tried all afternoon to get a hold of someone to discuss this issue. I finally got a hold of someone later that night and midway in explaining the situation, I was disconnected. I then proceeded to say the heck with Airbnb and rebooked the exact same house through another vacation rental site. They have since been trying to contact me and I am officially done with Airbnb. I will use other vacation rental by owner sites.

I don't know how the government allows a company like this to operate; I will never do business with them ever again. They are stealing people money. Watch out it may happen to you. It's happened to me and my son. They stole $1,285 without my approal and I did not step foot in the of Airbnb. I made a reservation and tried to cancel it few hours later due to death in the family, and the refuse to refund my money. Attached a proof of my reservation please scroll down.

Post States in their listing that a four-wheel drive vehicle is needed in winter however, when I contacted the host about my Memorial Day visit they advised me that my sports car may not make it due to road work being done which they did not disclose before I paid, when I sought a refund I was only offered less than half. Apparently airbnb can't step in to help guests.

Quite literally no service. Aircover is nothing and provides no security. If you are in a foreign country in the middle of nowhere and have booked something that is completely inaccurate or even a safety hazard, then there is no help. You're on your own. So good luck with trusting private bookings with no screening that has reviews written by friends and family.

To have any kind of issue with this platform is something you want to avoid at all costs. In two weeks nobody, and I mean NOBODY has been able to help me to retrieve my account. The closest I got to get any kind of assistance were two emails with a message I could read... Only by login in to the account I was asking for help to retrieve. I have been redirected to at least 4 customer care agents and who knows how many bots so far... and counting. All of them claming to be very "caring" and "really concerned about my problem"... Only to make me follow useless guidelines over and over again or forcing me to log in to the account I am asking for help to retrieve to get said help.

In a way, I am glad this happened before I had the opportunity to book anything with them—based on my experience so far,this is the kind of company one never wants to turn to for assistance.

Personal opinion and advise: avoid booking from Airbnb at all costs. They pretend to care about guests but their only interest is on the side of the host. Please see summary of my experience with them.

The property I rented was advertised as a luxury rental but fell below expectations. This 1962 house had a cigarette, old dirty smell, and cleanliness issues such as mold in the bathroom and ants everywhere. A weed smell was noticeable at times near windows, so I assumed it came from outside. The furnishings had no luxurious quality. The beds had polyester sheets instead of cotton and lacked top sheets. The washer was in poor condition, and a shower head was broken. The neighborhood felt unsafe and was not upscale. The host offered to fix the shower head but I could not accept because of my busy schedule. I booked 4 days and 3 nights and could only stay to sleep one night and took one shower due to the unbearable conditions. The host refused refund requests. The non-refundable cancellation policy was for no-shows or cancellations. I did show up and never canceled. Overall the stay was unpleasant and unsafe and not recommended for families, nonsmokers, or those seeking luxury.

I provided plenty of pictures to airbnb and host and they both ignored it. I even have videos but airbnb platform does not permit sharing videos. Like other reviews here Airbnb sounds empathetic when you call them as a guest but they only care about the host. I submitted an honest review and they didn't posted it but they did allow the host to give a negative review. After so many similar negative reviews, I see a potential class action coming their way.

This is not how you communicate with a customer that you don't want to lose! I do not appreciate being called a "Good User" but thank you for the truth! I will be closing down my account!

This company is great at taking your money and then leaving you to fend for yourself if you run into any issues such as no plumbing / no running water, as I ran into. They will sympathize with you but won't do a thing for you. Shame on you Airbnb! I've sued them in small claims and awaiting outcome. (Casey Antone)