AirbnbReviews 2,101

Awful hosts, awful customer service, just an awful company. Save time, save your money, and be stress free by going with any other company. You know the saying, "Wish someone would have told me?" Well your wish is being granted... Never book with Airbnb!

My maiden voyage with airbnb ended up a disaster! My online experience with airbnb was a bit clumsy but i figured it out and was able to make a reservation "Mountain Peek - Hosted by Jamie + Melissa" on September 27,2017, I thought everything was fine and i was so excited to be able to experience this area from a new perspective... Until, 2 days before we were supposed to be at this unit and the host cancelled our reservation. No reason was given, the airbnb folks said it was because "she was uncomfortable". I complied with everything that was asked of me and even filled out a profile in it's entirety in order to give enough details about my personal life to give anyone considering our requests a level of comfort.

The host cancelled the morning i was in communication with him/her via airbnb text, but in the texts, the host stated that the reservation was cancelled the day before. (the cancellation email was sent out the morning i was in communication - in fact 10 minutes prior). The hosts also told the airbnb folks that we had 9 people coming, and that was not true either, we only had 7 (and two of those were last minute tag alongs) The home was supposed to house a total of 7.

I contacted airbnb and asked them if there was a vetting process for hosts, and guess what, according to my representative, the answer is no. So there you go. I went on the airbnb site to give an official review to this host, and guess what, that is not allowed either. How am i to know that there were not more dissatisfied folks out there having their plans cancelled the last minute? I don't! All i know is that i am going to stick with the tried and true. My first and last experience with airbnb was unprofessional, disappointing and i don't need to learn this lesson again.

Should you wish to give yourself an early heart attack...
Airbnb had a good concept but this is all it has. I met lots of nice people as a Host. The customer service is unbearable and inept; they speak in compliments and riddles, never substance, endless holding. No one is capable of resolving the smallest problem, or take responsibility.

You could not possibly get any worse customer service nor waste more time trying to resolve the simplest problem; no client satisfaction whatsoever. It took ABB from May to July to correct something (address and mapping area), never mind the random pricing which required my endless monitoring. The incompetence is rampant. After two years I quit. UNPROFESSIONAL COMPANY, Pathetic.
Id rather chew nails.

We tried to book a property in AK 3x with 3 different dates and each time the property calendar showed the dates were available. Each time we got the autoresponder notice that those dates were not available even though they show available on the calendar. I am a vacation home owner and use VRBO (not so great either) to list my home, but at least my calendar functions and I can be reached by prospective guests. (The owner eventually stated that the calendar function had a "glitch.") Airbnb needs to provide a way to communicate with the owner in situations like this. I had thought of switching my property to Airbnb but will never do so now. Nor will I ever book another property through Airbnb.

A celebration was very quickly transformed into a monumental tragedy. Within a few hours of arriving to this home a part of our group was exposed to bed bugs- resulting in us all needing to take precautions to avoid further insult and injury. While Deans employees attempted to rectify the horrific experience it was a impossible feat given that the second location we were taken to in their array of apartments also had bed bugs upon inspection. Costas was understandable and as kind as a person could be. Lia attempted to remedy the situation and found a place to stay with another agency, but failed to inform them of entire situation putting us in a position to explain. They were obviously very upset and unhappy. We ultimately didn't stay with Airbnb- and fully blame Airbnb for their lack of a crisis plan, poor guidelines and policies and negligence. The company is not prepared for any such circumstance and believes it's within their rights to keep our money despite what happened during our first partial night stay in one of their registered apartments. The apartment we ultimately stayed in was not near the area we planned for, but was free of bed bugs so the bar was pretty low. Overall a god awful experience that I would not wish on my enemies. To say the cost to our overall group far exceed the cost of the apartment is a grand understatement to the tune of a few thousand dollars. I would stay away of boutique Athens until they understand completely how to manage communal apartments for travelers. I would also implore you to look elsewhere to book a place. Airbnb is not experienced and negligent in their practices. Especially given the fact that they admittedly asked us to go find a hotel that would be better equipped to handle "these types of situations". Because, all hotel guests should be exposed to the pests they have no plan to deal with.

First and last time on AIRBNB, the host (Tabitha ans Adam renting in Orlando) did not respond. I e -mailed them to find out why they did not respond. They replied that I did not write how many people were staying and that I did not say why we were staying in Orlando and then said that they do not respond to solicitations. The entire e mail was very strange. I filled out what dates needed, how many guests and why we were going to Orlando. I will never know why this host did not see that I filled out dates, guests and why we needed the condo. I will never understand why they said we were soliciting them. I can only guess that the AIRBNB wed site is a very poorly written web site. Poorly managed and full of $#*!s like Tabitha and Adam that are there to waste peoples time. Fortunately the next site I tried got us a better bigger cheaper condo in Orlando.

I just received notice less than 2 weeks from departure that my airbnb reservation in Chicago was canceled. The same thing happened the last time I booked a reservation last March in San Francisco. I am attending a conference and the conference is sold out at this point. This makes it difficult to find reasonable lodging so close to date. I have used airbnb for years and it seems service is not there anymore. Will look for another service.

Where to start? Four hours and sixteen minutes on the phone to Air BnB customer service (officially logged in my phone), multiple emails back and forth (also officially logged), multiple tickets issued and three different case managers assigned (all for one issue that should never have become so complex), walking away having lost money as the paying customer buying the lifestyle Air BnB sold me... and at the end of all that, no solution! My accommodation was canceled on me last minute and that's what I got. Non existent customer service. To top it off, no way to escalate the issue to a higher level. Hands tied.

I'm also an Air BnB Super Host with a 5 star rating. Unfortunately, I've had nothing but issues with this company as both host and guest. Looking to divorce this company ASAP. Terrible business practices, heavily reliant on a computer system that is ridden with bugs. To top it off, incompetent staff who are unable to operate the bug ridden system and prefer to take the easy road, get you off the phone as quickly as possible. Of course, there's the exception of a few kind souls who try to clean up the mistakes of their comrades, but still fail (I suspect their hands are tied too). Company is an internal shambles. CEO clearly doesn't care much for the longevity of this business. I would steer clear!

After a couple of previous satisfactory experiences with Air B & B, we booked and paid for bed and breakfast in Manchester, and with no communication from host arrived to find host not there. Booked into a nearby hotel and told Air B & B online and asked for a refund of NZ$66 paid. My Visa account was refunded within one day, and upon proof of what the extra hotel costs were, they also offered to reimburse me the additional cost of the hotel I had paid for, which was most unexpected!
We cannot speak highly enough of their exceptional service.
Richard and Christine Amery
Richard Amery.

IF YOU WANT TO GIVE YOURSELF AN EARLY HEART ATTACK VIA DISGUSTING SERVICE & SLOW FEEDBACK & POTENTIAL F*CKUPS OF HOLIDAYS - YOU HAVE COME TO THE RIGHT F**KING SH*THOLE!

YOU COULD NOT GET WORSE SERVICE! NO ONE CAN GET ANY PROBLEMS SORTED
NO CLIENT SATISFACTION
ONLY PATHETIC SERVICE
NO SUFFICIENT FEEDBACK
NO TIME FRAMES - EVERYTHING TAKES FOREVER (IE NEVER GETS SORTED OUT OR FIXED)

I HAVE HAD ENDLESS PROBLEMS AND THIS IS JUST TO BOOK THE ACCOMMODATION - I HAVE NOT EVEN BEEN TO THE APARTMENT YET.

STAY THE HELL AWAY FROM THIS USELESS PATHETIC AND UNPROFESSIONAL COMPANY
YOU WILL HAVE NOTHING BUT PROBLEMS AND SH*T SERVICE

Airbnb is a great concept and for hosting and as a guest I've enjoyed it. However, the customer service from them is DIRE. They like to speak in compliments and riddles. Thank you for this, thank you for that, but never any substance. No one is capable for fixing a problem, no one will take responsibility for anything. They now advertise hotels which surely is the last nail in the coffin for this company. Trying to evolve from something it was already the best at. Bizarre. Reviews will only get worse from here on in.

4 weeks ago I was charged 445 euros by Airbnb out of nowhere, without making ANY reservations or bookings. Even though I contacted them immediately (and allow me to say that it is almost impossible to contact them directly) it took them a week to respond. Finally, I was refunded my money only 3 weeks after and received NO EXPLANATION for why this has happened and how. Thank God I got the money back though.
I am very very disappointed, it is not worth trusting this company and their customer service is extremely poor and slow.

Site is awful and misleading, hosts are not always response, and policy's and charges are misleading. I booked under a policy noted as "Full Refund" up to 7 days prior and had to cancel within 18hrs of booking and only got refunded half an no services fees which was clearly not what the policy stated. When I disputed they went into the page and updated to reflect a 50% refund. When I challenged them, I never heard any response back. Hosts are responsive until it comes to needing a refund and then they indicate they can't help that I must contact Airbnb and Airbnb tells you to resolve with the host. Once I finally found a customer service number I was on hold for 10 minutes just to be told that a representative will be in contact to resolve. 2days now asking if this was being reviewed and no feedback. Don't take the Risk! Book elsewhere!

We have just used Airbnb for the first time and it will be the last. The apartment we reserved in Boxford, MA was a disgusting hellhole. There was feces all over the toilet seat, the bathroom sink and shower had permanent stains and were disgusting. The carpet was stained and the whole place smelled awful.
The front door and entryway were filthy and covered with mildew and dirt.
The fee for 1 month was $1504. Airbnb refunded me $316 out of the $1504 because the place was dirty. They kept the rest. We stayed in a hotel the whole time even though it cost us $600 more for the month and did not spend one night in the filthy apartment.
Stay away from Airbnb!