AirbnbReviews 2,101

Host WORST NIGHTMARE

Guest REFUSED to leave.

Airbnb was contacted numerous times throughout the day for assistance. They were absolutely useless, dropped calls after being on hold for up to 40 minutes, transfered calls to Safety and Security who could only advise to call the Police, that it was out of (their) hands, do whatever (I) needed to to get him out.

After over 11 hours of occupation, stress, damages to property, loss of personal items, Airbnb deactivated my account for breach of terms and couldnt disclose any further information, cancelled current and All future reservations within days. They took money for the reservations, held on to it for months and left guests stranded at the last minute.

With over 100 excellent reviews, calls placed by the guests present during the crisis advising Airbnb of what transpired, offering support and advocated on my behalf, Airbnb refused to consider the witness statements. Instead, they claimed to have done a full investigation and the case was closed.

All attempts to request disclosure, escalation and Arbitration have been disregarded.
Not only did they absolve themselves of any responsibility, they placed me and my home at risk.

Now Airbnb is paying huge attorney fees to by pass juries and disallow CLASS ACTION SUITS...

Beware

Customer service extremely unhelpful. I made a reservation and chose the option to pay 50% now, 50% later. I paid for the initial 50% with my credit card. I received a gift card after I made the reservation and contacted customer service to see if I could apply the gift card toward the remaining balance. They put me on hold for 5-7 minutes and came back saying I could not, I had to pay the rest with credit card. I said that was ridiculous and unacceptable, let me speak with someone that could help me. They said no one could help me. They put me on hold for a bit longer. They came back and said they would have to cancel the entire reservation and rebook it with the seller if I wanted to pay part of the balance with gift card. I had already signed contracts with the owner, etc. They didn't care. On top of that, they are making at least $100 of the $500 reservation in fees, based on the contract from the owner. $100 should by some level of service, but not with AirBnB. First and last time using AirBnB.

This company is horrible. They have zero concern for the guests and it sounds like zero concern for the hosts. They are only interested in getting paid. I had a bad experience and the Airbnb rep was totally biased in keeping the deal alive. I even told him at at point that he could at least try to sound objective. Airbnb will be vaporized by fast moving information on the Internet. They have a cumulative score of 1.3 stars over 2 review sites with 2K reviews. That would be poetic justice... the Internet giveth but it will also taketh away. They sound like they will overtake Comcast as the worst company in America.

I have been hosting with Airbnb successfully for 15 years, gaining raving reviews, until a couple of problems. Two relating to guests' damages, that they never paid, invoking the most stupid rules (like getting a receipt for a 30 y. O. sentimental value object) and one, the most sensational, happened yesterday when they forced a perfectly happy guest to check out, menacing her with arcane threats, but without giving a concrete reason. I came home, she had checked out... Not a word, not a note, NOT A MESSAGE FROM AIRBNB! I've been trying for nearly 24 hours to find out what the problem was, I was promised calls in 15 -30 mins from the "case specialist" three times, but nobody has called me back after numerous calls and messages of mine. It's simply outrageous and this is not the end of it!

Two days before my travel date, Airbnb canceled my reservation because of a past offense in the background check. Ive been renting from different hosts for a year, given and received positive reviews, never had complaints from hosts, and never had issues with them. Even though I got a refund, I still have to scramble to find a place to stay at the last minute. I did not attempt to contact Airbnb because Ive read that they give no help or response to people whose accounts they deactivated or banned. Airbnb say they dont discriminate, but they judge people by their past. An offense 10 years ago will get you banned. Its only a matter of time.

ON MARCH 29,2018 I BOOKED DREW'S PLACE AND PAID THE DEPOSIT FOR A ONE MONTH RENTAL JULY 1-27-2018. DREW ACCEPTED MY DEPOSIT THE SAME DAY. TODAY APRIL 2,2018 DREW CANCELLED MY RESERVATION BECAUSE HE SAID HE HAS A BETTER RESERVATION FOR 2 MONTHS FROM A DIFFERENT WEB SITE. HE WAS VERY UNPROFESSIONAL AND DISRUPTED MY PLANS AND MY EXTRA COSTS TO PLACING THE AIRBUD SITE IN AN UNPLEASANT SITUATION. HOPEFULLY AIRBNB WILL PENALIZE HIM FINANCIALLY AND NOT USE HIM AT AIRBNB. WE ARE VERY UNHAPPY. DOLORES IN NAPLES, FL

I just had 2 bad experiences trying to book a place to stay for 12 days in July 2018, only 4 months away!
1st company couldnt show me the actual place as they have over 30 units in the area. The original price was CAD $103.00 but after his 1st e-mail it went to $188.00 a night, and still no photos of the actual place my family and I would be staying at.
2nd place just sent me a message
Hello Steve.
Thanks for your interest in my place.
The price will change for your dates. I wouldnt be able to book for these dates now.
Please message me 15-20 days before arrival.
Thanks.

Is this a joke or what. Seems the whole site for at least Mississauga Ontario Canada is full of BS and the old Bait and Switch scam.

I would rather book a hotel room for $150.00 a night at least knowing that I am dealing with a reputable hotel chain than Airbnb who seems to be a site, not a company who cares about or can control what goes on between I the end user and the unit magament teams.

Im looking elsewhere, and so should you!

Sometimes good sometimes bad depends on the host host, algorithims are all messed up, people lie, etc hosts are penalized for not keeping a certain rating, so hosts continually reminds you of this, guests that have 1 negative rating can not set many of the l hosts listings leading to gentrification.
I think Airbnb should be illigal. You cant buy a house and advertise it as a hotel. Zoning laws exists to prevent this, it's unfair to those without homes as well as business owners. Nowadays you book an air bnb home and it's realy an apartment some college kids are renting out, and business travelers have more money than the city folk do and price becomes so astronomically high one to one has to work 2 jobs 15 hours a day just to afford a roof for the night, hell you cant even buy a house real estate moguls are now even in for the steal. I wonder how Donald trump would feel about his hotel industry was in jeopardy because of it. Hotels exist so travelers do not displace citizens.?

On the 11th of March, I booked an apartment in Poland. The response of the host was that the price was higher for the period (Christmas) that I booked.

I filled a complaint at Airbnb stating that the EU Directive for Consumer Rights does not allow traders to change prices. It states: "Traders are obliged to display correct and complete pricing information before a customer makes a purchase online".

Additionally, Article 7.12. Of the terms and conditions of Airbnb for hosts states:"You are solely responsible for setting a price (including any Taxes if applicable) for your Listing (Listing Fee). Once a Guest requests a booking of your Listing, you may not request that the Guest pays a higher price than in the booking request."

Nevertheless, Airbnb responds that no sales has been made due to the fact that the host provided me with an alternative proposal. Also, they mentioned that it is unfortunate, that no all of their hosts are aware of the ability to change prices a year in advance.

My conclusion: the tools are their for the hosts, the terms and conditions clearly states that hosts are responsible for showing the right price, nevertheless, Airbnb does not protect it's users when hosts violate the law and their own terms and conditions.

I recently used Airbnb and perhaps creating my profile and how tedious that process was, foreshadowed what was to happen while on vacation.

So first of all, Airbnb, you website is a users nightmare if they actually would like to book. I tried uploading my I.D. like 40 times before i gave up and had to contact your customer support and send them the picture to verify my identity.

So I booked a place in Paris which was nice, it was just like the way airbnb had shown it to be on the website. Cute Parisian apartment in Le Marais the host who were not there Guillaume & Marie really were above and beyond what they listed on their profile so for that- Marie & Guillaume get a gold star.

However, I booked what i thought would be a sweet place in Barri Gotic Barcelona which ended up being the biggest $#*!hole ever. Like it was legit a condemed building upon arrival. When our taxi dropped us off he actually was so concerned he gave me the names of hotels he knew had openings in nice neighborhoods for a reasonable price- might i add I was there (Barcelona) during a cardiologist conference and most hotels in central locations had been booked out and there was no where near there to go.
So with this information i thought, let me just see what the inside looks like maybe its not so bad. Who knows? Well the inside looked like the set for the next Saw movie. It was a squatters dumping ground and my host was a no show who kept messaging me on Whats app telling me she was there told me her neighbor would meet me, he was random kid from Belarus that did not speak english spanish or Catalan, was going to show me my room. To which I was like actually no, thanks I would like to survive my trip to Barcelona. So i took my taxi drivers advice and went to a hotel on Avenida Grazia and paid what was like $80 USD so it was a deal!

So just a little thought for Airbnb- maybe you do a background check on the places being listed!

Worst experience of my life - they swiped all the money from my account prior to arriving to my airbnb to discover it was double booked and they canceled. I had no place to stay and had no money to get another place. This was 2 weeks ago now and I have still not been refunded my money. I had to stay in a hostel my entire trip and it was AWFUL.

Airbnb single handledly ruined my vacation. As well as the 2700+ other that have also left 1 star reviews.

I do not see a future for this company. WORST EXPERIENCE EVER.

We booked via Airbnb platform 3 bedroom cottage in Sainte-Adele, QC, Canada, We booked the entire house, paid through Airbnb and received a confirmation. Upon arrival, we discovered that 2 bedrooms in this cottage were locked. We contacted our host, Tommy **, and asked him to unlock the bedrooms. He explained that we need to pay more money to him directly if we want to unlock the rooms and also additional money as a fee for opening bedrooms. We contacted Airbnb support team with no results.

My husband tried to sleep this night on the couch, no linen, no blanket, nothing. Our next vacation day we spent talking to different members of support team and finally to case manager Arianna. She did not explained our options but gave us guarantee in words that the situation will be resolved by the evening, the host should come and open another bedroom. Then it was a second sleepless night on the couch. Next morning we cancel this reservation. Airbnb punished us for cancellation, but not the host for cheating and extorting money from us. Be aware, this company support host's cheating and money extortion from the Guests, don't count on their help, they would only waste your time and your money.

After hosting 7 years (the first 1 year when Airbnb was a new company were fine) I'm moving over to home away and vrbo. I've had 100 properties at a time, however with the changing economy gone down To about 10 now. I have another 10 in Australia from June but I won't be listing with Airbnb as I can't afford the losses when they take half your money. I also have 2 hotels with a total 48 rooms, but I've never bothered to advertise wth Airbnb as they just screw you over now. Back in the day they took care of hosts, handled resolutions fairly, but these days the host is ALWAYS wrong. I've just had $750 (4 nights stay) taken from a booking as the guest didn't have wifi for 2 days! Despite clearly the listing saying there is a maximum 1GB a day in usuage, Airbnb still took half the reservation cost from me. That's enough now. It's already a struggle to cover costs in the houses, then to add insult to injury a tiny bit of dust or a hair in a house that a guest complains about gets them 50% refund. I guess the number of hosts sucked into their web far outweighs the number of guests staying these days, so they need to keep those guests happy. I just hope that both guests and hosts look for other ways of renting their houses as Airbnb clearly doesn't take care of hosts anymore which is a shame as many people have been able to have help paying mortgages and bills. I would NEVER rent from Airbnb, I would rent from home away or VRBO

Also, if you're currently a host and have great things to say about Airbnb (I did too in the past) just wait until you make a claim. I've had holes punched in walls, doors pulled off their hinges, trash everywhere... but Airbnb pays zero! So if you think that by renting your house you're covered with their insurance, YOU'RE NOT! They will just simply deny your claim then put at the end of the email, "this is a final decision and won't be overturned" don't take my word for it, read other hosts horror stories on this site and others then jump ship to somewhere that values your 24/7 work you do with guests, there are many other sites out there

Every dresser drawer and every closet was filled, and I mean filled, with this mans clothes. The clothes dryer was also filled. When confronted, the host replied, with attitude, "What's your problem, just move my clothes out of the way" There were only 2 clothes hangers available.
The TV was internet managed (to save money) difficult to control and of extremely poor quality. I watched the Superbowl with frequent interruptions (at key plays) by a spinning wheel and the notice that it was "buffering".
The bedroom windows had no blinds but fortunately because of the cold there was on one on the immediately adjacent outdoor decks.
The bathtub drain did not work forcing me to buy a drain block at a local hardware store. The shower was barely acceptable.
I was delighted after 10 days to check into a hotel around the corner for a bit more money. NEVER AGAIN.