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Air-& Water has a rating of 3.9 stars from 190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Air-& Water most frequently mention customer service, ice maker and garage heater. Air-& Water ranks 12th among Home Appliances sites.
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Christine did a fantastic job at returning my call very promptly like she promised and assisting me with my order. Christine is an asset to the company. Very nice person. Thanks again Christine.
They shipped the fans earlier than expected.
I mounted the fans under the overhang at my shop/party shed. They do a good job of keeping the air moving. Gets real Hot and Humid in southern SC The fans make it bearable to stay outside to work and play..
The Rep that assisted my with my missing drain plug for my ice maker was fabulous. He was knowledgeable about the product and went out of his way to give me great customer service. Thank you. Beth Toay
I ordered a Portable Cooler and the customer service was great. I have a family gathering scheduled and was concerned that I would receive the cooler in time. When I placed my order Vincent S assured me that I would receive my product in 3 to 5 business days. That was on Thursday and it was delivered the next Tuesday. The instructions were easy to follow and we had it up and running in less than an hour. It works great and we would recommend Air-N-Water to all our friends. Janice G. Houston, TX
Air King 9518 Wall Mount Fan Works great in my garage. On high speed it will reach all the way across the room. And although speed is perfect when you are sitting close to the fan. I only have had this product for a week. But love it I think it will last a long time. I highly recommend this product.
Bianca With Air & Water Company was very helpful with given me to specs on this fan. Also a very nice soft spoken person makes it very easy to order with this company. I would highly recommend this company. Thank you
Bianca has redefined "Awesome" in customer service. She has brought "expectation" to new limits. With her creativity and sense of persuasion with their factory supplier, I received an unanticipated promo item with my purchase. This was my first experience with Air n Water. If the rest of their team is even close to Bianca's expertise and professionalism, it's a win win for the consumer and Air n Water.
Customer service/sales for Air-N-Water has Bianca to thank for my business.
She was super nice, polite, prompt, courteous, informative and helpful!
Thanks Air-N-Water for having Bianca on your staff.
MP
The customer service representative who answered my call was Vincent. He was most pleasant and so helpful in helping me complete my order. The Dayva patio umbrella covers that they sell are super. I have had them before and they are long lasting and durable.
Had trouble with website dropping me twice as I was submitting order. I finally called 800 number and Vincent S was excellent to deal with. I was frustrated and ready to order somewhere else but he was patient and apologized and then helped me through ordering my dehumidifier in a prompt and professional manner. My order will be shipped today and I am very pleased to have had Vincent help me. He is also reporting the web issue. I also got a great price on the unit so I am very pleased.
I called this morning to place an order and the first thing I noticed was how pleasant they answered the phone. It sounded like they really appreciated my call and were ready to earn my business. Sadly, that is not commonplace today, so it got my attention. I placed the order with Christine and she was extremely helpful. She answered all my questions and then followed up to make sure I was getting what I expected. Thank you.
I am a repeat customer - this is the third time I have purchased a water cooler from Air & Water. Vincent helped me place my order, he was very courteous and helpful. I bought the Clover D7A Hot and Cold Bottleless Water Dispenser each time, they are all going strong - I am very happy with them. It's great to not have to deal with changing water bottles.
I had been looking for a Napoleon Grill for some time and went to Napoleon's website for authorized online retailers. I came across Air-N-Water and was not disappointed. I ended up purchasing the Napoleon M730RSBINSS-2 Mirage Gas Grill with Rear Infrared Burner. Christine answered all of my questions regarding my order and helped me place the order online. There was some slight confusion on what was included from the manufacturer but Christine was quick to resolve it. All in all in was a very good experience dealing with Air-N-Water and the pricing for my grill was better than all of the other online retailers.
Right off the bat Christina help me place my order answered all my questions. I was excited and forgot details so I LOL MADE several calls Christina and others never loss patients with me.
Christina was very kind could feel how good her additude was right through the ohone. Delivery was on time everything went well Chistina and Air and Water really got the job done for me. I am strongly reccomend this Company they are truly great and care that you are happy and satisfied.
Thank you Air and Water and thanks Chistina and team.
A huge thanks to Mike M for his help in finding a unique gift for my daughters 30th birthday. I am sure she will enjoy grillin on those beautiful sunny days. Thank you once again Dawn G
Order 2 bayou classic carts for 4 gal cooker great shipping time good service over phone shipped in two days very pleased with it
My discount code had expired and I called mike and he honored the discount even though the coupon code expired, who does that. Thanks Mike for a great experience. I would recommend Air-N-Water to everyone!
Christine was great in helping us find a solution to our very unique problem. We have a drum booth in our church sanctuary and it gets very hot from the person playing drums. Enter the need for cooling or else our drummer would quit. Looked around the internet and noticed that Air N Water had some unique solutions. They had exactly what we were looking to solve our problem of an over-heated drummer. Th drum booth is 10x5 and the Avalon Bay AB8K is going to be the perfect thing for us. She gave us a discount and then at the end she gave us another opportunity to receive another discount. They even provide free returns! Who does that? Great folks and great products! Customer service is what it's all about here!
Christine provided the detail I need to make the correct purchase and help understand the ordering process.
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