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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Comparatively, Agoda has more types of accommodation for selection.
Like the insider deals.
Like also the reviews and map which assist in selection decision making
Of hotel and location.
I find out it is so easy to book a long stay with breaks during the weekend and the rates get better by the week through the "Insider Deals" as a result!
I found a hotel through trip advisor. The best price was with agoda, their website was so easy to use. I would highly recommend them.
Took literally 5 minutes to book accommodation, will definitely use again!
Price is cheaper compared to other website, and very fast and convenient
Travelling first time international and agoda helped me
To saved money book your accommodation via agoda.com. It's cheap and fast service and guaranteed.
So far, I have booked 10 hotel rooms via the website. Never had any problems. Guide for hotel, read carefully from the reviews. Many users are being helpful by saying the pros and cons of the hotels. Use the map to find nearer cheaper hotels for choices. This website has been a total help for me and my family. :)
No complaints! Best accommodation booking website!
Other review websites link here for bookings because their rates cannot be beat. The points are a little tricky to use, but with the best online deal I never use it anyways.
This is not the first time I book in Agoda. There is many website do hotel booking but still go back to agoda. Find that some website don't provide a lot of info about the hotel, photo and tax. Agoda had a lot of information.
I personally prefer to book online simply because it gives me a total freedom to select and make decision in peace.
Best prices available and is very convenient way of bookings for travel to unknown locations. Load off my head!
Agoda its the best and easier way to make your vacation as well as you want
I have checked to many online agents, but agoda's price is still the cheapest. Could be proved.!
Good details provided, pricing always good and easy to use.
I did all my bookings through Agoda.com for our trip to Japan and Singapore, their site is so easy to use, user friendly, price of the hotel reasonable and location is in the heart of all the action. I have not been to my trip yet but I am confident that I will not have any problems with the hotel and my bookings. Thanks!
I've searching Hotel in Melaka for the last a few week and looking all different web site but non off them can bit the Good price in Agoda! Guaranty you will satisfy.
TS
Agoda is an easy way to book a hotel. I like everything about Agoda... it is very convenience to look... Last year I have booked the hotel in Thailand and I have changed the date to check in. I leave a message on the Agoda site. I was very surprised that the staff called from Hong Kong ( the saw the number) and talked to me about my requested... Thank you...
The booking process is user friendly and there aremany hotel to choose from. The prices are also pretty attractive.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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