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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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I always use Agoda as I have never had anything go wrong in my dealings with them. The web site is clear and easy to navigate. The price they show is the price you pay which is often lower than the recommended price. I would suggest to anybody looking for hotels etc to try this web site.
Except for the fact that my Agoda points expire very soon and I cant use them when I need it, this is an amazing website to make my hotel bookings///will prefer it any day over other websites..
Booking thru agoda is the most convenient,, its fast and reliable... i have always use agoda for my hotel booking. Kudos
Professional, quick & easy to navigate. Best experience.
Better selection than priceline or the other big travel companies
Great deals
Easy to use and free cancellation
No real issues on choices or costs, but one minor detail on booking, on filling in the payment detail the choice of year for expiry of my card was listed as 201,201,201 etc only three figures showing. I guessed that 2019 was the third and tried and luckily it was but this needs sorting. However I'm pleased with the booking I made and the ease and pricing means I will recommend and I will re-use agoda
I've used agoda for years. And i've tried other websites too. In the end i always come back to agoda because of its website convenience and hassle free check in and check out.
I will continue with this service provider n recommend to friends n relatives.
This side is same lower as other website hotel booking. Above all, I like because if anybody face trouble then he can get help from Agoda by calling them. They are really very helpful and cooperative.
I have used Agoda for over 5 years, about 20 times, in East Asia and Australian capital cities; and so far, my stays at (usually) 4-star hotels, have ALL worked out well - and have had no issues with processing of payments, including refunds for eligible booking cancellations.
Rates are best compared to any other website and booking process is smooth. Would recommend following details also to be updated along with hotel details:
1) Guest Images to have a look at the real picture of the hotel amenities
2) More details on various rates mentioned on AGODA for the same room.
But for now... AGODA you are AWSOME
So easy to negotiate your way around the site! Fabulous pics of the hotels etc and easy to find reviews!
As usual super easy and reliable. Agoda customer care team also very helpful if you have issues with your booking.
We are budget travelers. Very often I get specially low price from Agoda for the same value. When I called up some hotels hoping to get cheaper price for booking directly with them, it costs much more. Some of them even told me to book through Agoda to get cheaper price.
Everything was good. This is my 3rd time staying here. No regret. Thank you RHR Uniten Hotel. Keep up the good work!
I have used Agoda many times to book hotels in several countries.
The command is very easy to understand and the rate is very good especially if you become a member.
Thank you. Well done Agoda!
Just booked a room here. So easy. Everything went fine, just once there was a glitch with Safari and certificates..
I find it's always worth checking Agoda prices against other hotel price comparison sites, Agoda usually proves to offer some great deals
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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