AgodaReviews 4,448

Do not use this company! They cancelled three of our hotel reservations in japan without notifying us, resulting in $1500 in rebooking charges that Agoda refused to reimburse us for. Our calls to their company were not returned while we were on vacation. Although, we did have a very disturbing and unprofessional phone call from their customer service team a few weeks later. I wish I searched the internet for reviews before using them- so many bad reviews! This company should not be in business and must be avoided at all cost.

Tried to make reservation. Put I all Dara and hit enter. The internet on my computer then closed. Not their fault. However, never got an email confirmation. So I email. Their customer service responds. Asks for my phone number, and tells me they have 24 hour customer service line. Sent phone number and tried calling. Get answering machine. Need either booking number or extension of who I want to talk with. Have neither, and 0 doesn't work. They email... said tried calling but can't reach. Then another email... same name... send us your country code. Each email tells me about their 24 hour customer service line... so three times I ask for extension to dial when I call. Nothing. I will not be using this site, and have alerted my credit card company so as not to be charged.

Check direct rates before you book here, they're not at all competitive is what we found out too late, and we've arrived to find we've been overcharged for lesser rooms and amenities by going through Agoda - feel ripped off. We complained and they offered only to refund the current difference in price for a 2-night stay booking direct, despite the fact we are here longer, but the "customer satisfaction team" seems not to care about customer happiness at all, very spiky and stern to deal with and refused to take my complaint any further and talked down to me. Really awful customer service! Will be avoiding in the future.

I booked hotel rooms on agoda and after making the payment I realised that it was for the wrong dates. Worst still, it was a non-refundable booking. Still, I requested agoda to try and get my booking changed for the required dates. However, since they were unable to reach the hotel for over 24 hrs. They cancelled my booking and offered to give me a gift voucher for the same amount to be used on agoda in the future. However, I requested them to give me a refund in cash instead and they did!

Booked a hotel with "pay at hotel"option. The hotel charged my cc completely. Will not give me a refund. Agoda has posted pay at hotel and also has a cancellation policy of free cancellation if cancelled 2 weeks before check in. I have gone back and forth with agoda for almost 3 weeks. They will not admit to a technical error and will not give me my money back. I have provided them with screen shots as evidence of pay at hotel and also screen shot of the cancellation policy. Poor customer service. I will never use them ND will make sure alot of people won't. Will be reporting this to the better business beureu.

I have never booked with or even heard of this site before, but after booking a hotel through another site, this site popped up and was $10 cheaper. So, okay, I cancelled the original and booked through Agoda. Luckily I had no issues like other people, but when I got my visa bill a month later, they charged a "foreign transaction fee" of almost $5, so now the savings was only $5 total. Never anywhere on their site did it indicate this was a foreign website (like paying in dollars or euros). Customer beware.

We planned a trip to Amsterdam a couple months in advance. Booked through Agoda and had an issue with my card because it expired in the two months. I received an email to update payment, followed the links and directions and thought all was fine and good to go. Leave for Europe and have limited internet access. After a week we go to Amsterdam to settle in to our hotel booked through agoda. It was not reserved. The hotel had me call agoda and they said the reservation had been cancelled. I did not cancel. I check my email and find agoda emailed me 2 days before my stay and said if my card wasn't re-entered within 24 hours my stay would be cancelled. Another email the day before says it was cancelled. There was nothing we could do without email access. So we had no where to stay. Luckily my husband found a place last minute across town. What a mess!

If you use this company, stay on top of your email and don't trust that things will be fine. I will never use them and would not recommend to others.

I booked a room for 4 May 23rd to 28th. We had a 14 hours drive to Manhattan. When we got there (Midnight), the receptionnist at the hotel told me they double booked us and that they could'nt accomodate us because they were full. Also, they mentionned they informed Agoda about it, but no e-mail was sent to us.
I called Agoda to learn theywould reimburse me for the whole stay and they would payone day extra for inconvience to me. I asked them to find me a place to stay for one night instead of giving me this compensation and they refused.
It was in the middle of the night. Although the agent was polite and nice, Agoda couldn't care less about the fact I did not have a place to sleep. I had to call around myself to finally find a room (3 o'clock in the morning) that cost me almost 700 $ CAD for few hours sleep (400 $ more than planned) because all afordable hotels were booked.