AgodaReviews 4,448

I made reservation for hotel using PRICELINE. When I booked I was automatically switched over to Agoda. I never heard of Agoda. I am in Florida and booked a hotel in Florida.
When I received my credit card statement there was a separate 3% International Transaction Fee. The bank said I could not dispute the charge because Agoda does its billing out of Britain.
Be careful about being switched over to Agoda if you want to avoid the extra charge.
All of this is based on my personal experience.

Booked 2 hotel rooms through Agoda 1 month ahead. A month later, and a few days before my vacation or when I'm suppose to check in to the hotel I booked, emailed me saying that my hotel room got cancelled as they did not receive payment from Agoda! And I have already paid Agoda. Panicked! Called Agoda multiple times but long hold wait times, had to leave a message. Due to this being so last minute, I decided to just book the hotel rooms from the hotel directly, and I would deal with Agoda and my previous credit charge later on. Luckily, the hotel manager was very nice to honor my hotel room price which I paid to Agoda. The hotel manager told me that they have been having issues with Agoda for not receiving payment from Agoda for months. Seems like a fraud to me as I couldn't get hold of Agoda myself as well! Finally, a few hours later, then I received a call from Agoda, seems like from HK caller ID number. Through the very noisy background, I asked the representative to cancel my booking with my explanations. Finally, I was refunded the full amount. What upset me was there was no explanation: why Agoda didn't just pay the hotel, why such an inconvenience especially the stress it brought upon me just a few days before my vacation. Never again will I book from Agoda. Beware!

I booked hotel in singapore may11 for 2 days, my money went out of my bank may 11.
I STILL have not received a voucher or confirmation email or anything.
Cant reach agoda to ask whats my booking ID Number because to get thru their phone tree OR email on the website you must enter your bookibg ID number!
So irritating!
Whats so hard about taking my money and sending me and email?
All the other sites and plane tickets etc i get an email in minutes!

1- Their customer service is very poor, you can not accesss them if you need them. You should wait at least 20 minutes to speak with them.

2- They easily cancell you reservation without telling you and they dont care you

3- prices are not real. Dont be so happy of cheap prices in their site

I strongly advice dont use them. There are some very better web sites for booking. Agoda is not a professional compony, they dont care customer satisfaction.

They charged me additional 500$ only before my travell with cancelling my booking.

It was my worst experience ever.

Using Agoda was the WORST travel arrangement experience ever for me! They confirmed the hotel-1 (5-star), which included breakfast. Then after a month they informed me that hotel room is not available. They forced me to take a downgrade to a hotel-2 (4 star), charged me more money, and also fooled me by not including the breakfast. I won't recommend Agoda to anybody. If you want a stressful travel planning then surely work with them.

Used Agoda to book two rooms in Pensacola Florida. They sent me confirmations for both rooms. One room for me/husband and one room for my mother.

Arrived in Pensacola on scheduled day. While checking into the hotel, they showed me having the two rooms reserved but didn't show any payment. Desk clerk requested payment. After a couple of days, I noticed my credit card bill higher than it should be.

Agoda charged me for the two rooms and the hotel clerk charged me for the two rooms. According to the hotel manager, Agoda claims they didn't receive any payment. Filed a dispute against Agoda with my bank who is investigating Agoda. Filed a complaint with my local Better Business Bureau. Filed a complaint with the Federal Trade Commission against Agoda.

I have made MANY calls to their customer service number only to be placed on hold for 30+ minutes. I don't continue to wait and hang up. I've emailed their customer service department over 500 times only to receive three email responses. Once response claims that we cancelled the rooms and are responsible for payment, which is a lie. No one cancelled the rooms that I booked. The second email requested copies of all receipts showing that I paid for each room twice. I've responded with copies of all receipts showing payment to Agoda and showing payment to the hotel. Third response was a survey email claiming that my claim was resolved and asking for my opinion on their customer service. As of today 4/25/2018 I've heard nothing else from Agoda. I'll continue to send email after email after email and continue filing complaint after complaint after complaint until they refund my money.

I have been overcharged on my credit card. Been trying to call customer care since last 2 days. Your call will be kept on hold for more than an hour with nobody to reply. Tried even calling after midnight, but same thing. Nobody answers your call.

I made a reservation on April 6th and was expecting the hotel voucher to follow within 10 minutes as stated. It is now 2 days later and it has not come. I have sent an email with my Agoda confirmation number and my email address ( just in the unlikely chance they have the incorrect address) and I got NO reply. Have been on the phone twice for 1/2 hour each ( no toll free number from this country) and never spoke to a human.

DO NOT USE THIS SITE

Stay away from this company at all costs, there are far better booking companies out there. My experience using their online search and booking system has been a nightmare. Agoda
Incorrectly recorded my email address so booking information was sent to a different email address than mine. Agoda denies this but the email address they recorded on my profile is very similar to mine, but wrong just the same. After making one successful reservations at an OK hotel, two booking were created without my knowledge and I only discovered them when the charges hit my credit card.
Since all emails were being delivered to someone else, I did not know I had a problem with Agoda until the charges hit my credit card.
Agoda did not admit their error. Agoda did not return my calls even after a specific promise to do so. Agoda did not answer their customer support line promptly; I had to wait over an hour 4 different times to reach a human. Agoda was not able to locate the email error promptly. Agoda did not assist me in communicating with the hotels. I never once was able to reach the same person twice so I spent my time explaining the same problem over and over again on each call. Agodas response was always the same, that I must have made an error and booked the two different hotels in Berlin for the same days andas the reservations were pre-paid and there was nothing they could/would do to assist me. I reached out to booking.com and they found the problem in under 15 minutes, but referred me to back to Agoda to resolve it. Agoda has been giving me the same run around for nearly three weeks. Im out nearly 500 euro thanks to Agoda. Agoda emailed me tonight and assured me that they were very sorry that I failed to cancel my reservation on time(the one I didnt know I had), but that there was nothing they could do to alter their cancellation policy.
Im through with them. Use anyone but Agoda for your own sanity.

Booked and paid for a hotel in Chennai India... paid up front and then arrived at the hotel to find they had cancelled it. For no reason. They did email me before saying send us a photo of your credit card but that is fraudster language. Called their customer service who could not explain what happened or offer any solution. Lucky for me my cancelled hotel managed to find me a room in another hotel. Completely ruined my relaxing holiday and this is unforgiveable. Aggrieved and very upset... and this is a genuine review. TripAdvisor should drop this booking agent ASAP.