AgodaReviews 4,448

Owner of apartment refuses to be a decent human being and give us a reimbursement for the over priced apartment which I paid $1,300 for 4 days. My friends and I were unable to get into Japan let alone Tokyo due to the Natural disaster (Typhoon Jebi) which damaged the Kansai International Airport. All flights were cancelled including our flight from Honolulu to Osaka and Osaka to Tokyo and return. The Agoda site did nothing but repeatedly send me emails of their no refund policy even after I sent them proof of flight cancellations due to natural disaster.

I booked a hotel from 9/4-9/7 through Agoda. However, due to the typhoon 21 on 9/4, all the transportation in Osaka shut down and we unable to travel to Kyoto. We connected with Granbell and made sure they understood the situation. They also agreed to modify our reservation to 9/5 to 9/7, and refund the one night charge on 9/4. However, as my reservation was through Agoda, I was told to contact Agoda to get the one night refund. Then the most horrible thing happened. After I explained everything in a detailed (as possible as could be) in a message from Agoda site, my ENTIRE reservation was cancelled. I'm traveling in a foreign country with very limited understanding of Japanese. I was very shocked to learn that there is no room reserved. So I was forced to book at another hotel with much higher fee at the last minute. I tried to call customer service line and kept getting reservation cancelled'message. I don't understand how a travel website could be SO CARELESS about customers. THIS IS UNACCEPTABLE!

This website is absolute trash and I would not recommend using their services. They do not have accessible customer service- if your issue does not fit what they can fix through online services, you are $#*! out of luck. They DO NOT offer help over the phone so you cannot speak to an actual human being. I tried to work around the site and called the hotel I was set up with, and while they offered me a number, it was also automated and told me I did not have the proper access information.

Overall, I am out $150, have no place to stay, and am incredibly frustrated. If I could give 0 stars, I would.

The guesthouse that I booked through Agoda was closed! I was a woman travelling alone in Johannesburg, in the evening. If it hadn't been for the kindness of my Uber driver, I would gave been completely stuck. I phoned Agoda st my own expense that night to let them know. I had a lengthy email and phone correspondence with Agoda. After 6 weeks, Agoda debited my credit card for a booking which they knee had not been fulfilled. Agoda never apologised, and it is not possible to contact the company to get my refund. Terrible.

Very bad experience on Agoda. Going to Bangkok, I book on "book first, pay later on end July". Then on 6 Aug, receive on msg on my phone, stated that my payment is not success, ask me to check the email, the very same day I check my email, and follow the instruction on the email to re-book, at the end, when making the payment, it prompt the booking is not successful. Common sense will think my hotel is not book. So I go to agoda web and book again, and the booking is success. Everything is fine until 1 week I check my credit statement. I was charge for both booking. I wrote to agoda, that they reply, they can't refund stated that they talk to the hotel, the hotel don't want to refund. I wrote to them again, whether the hotel refund or not, that is not my business, it agoda problem, it agoda system that the 1st booking is not success, ask me to re-book. After exchange a few mail, they keep shrink their responsibilities, keep saying they try their to ask the hotel refund, but the hotel don't want. I keep telling them it not the hotel fault, it the agoda system fault, agoda must bear the responsibility. Until now they keep quiet. I use agoda since 2011. After this incident, I lose faith what so call one of the leader in booking agency. You think I will still use Agoda?

I booked a reservation through this company and they confirmed it with me. I received an email from the property manager saying that he needed more personal info from me and that I needed to call Agoda to give that info. I called Agoda and they told me the property manager should not be asking for that info. Long story short the property manager said that I had used a rogue fraudulent company to make the booking through even though the confirmation came from Agoda and I spoke with several of theirs reps to confirm this. Bottom line the property manager did not confirm my booking and took the money out of my account and Agoda basically said Oops sorry but did nothing about it! They also kept sending me emails that said the issue had been resolved and to please let them know how they did! Say WHAAAAA? They took no responsibility for anything and just kept blaming it on their affiliate company booking.com. I GOT RIPPED OFF AND THIS COMPANY SUCKS!

I booked a 5-star hotel through Agoda & after I made payment, I found the star rating given by Agoda was incorrect (the hotel homepage says it's actually 4 stars). I sent a msg to Agoda customer service to cancel the booking & receive a full refund.

They said they are not responsible by the star rating which was entered by the hotel & couldn't give me a refund. How can they list hotels without verifying the information given is correct?

I will use Whotif or Expedia in the future.

Beware of Hotel Reservation Cancellation with Agoda.
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I booked a hotel on July 26th 9am and cancelled that very same evening at 7pm. The booking was for July 28th arrival.
Cancellation policy for that hotel: Cancel 1 day before arrival for full refund.

But Agoda send me the cancellation email on the 27th (5am) which was the next day after I had cancelled and charged me the 1st night stay which was $203.39

Called their customer service line. Was on hold for 40minutes, Customer service rep said I cancelled on July 27th 7pm... not 26th (which I had done). Wonder how I got a cancellation email on July 27th at 5am then!

My Advice:
REMEMBER TO TAKE A PICTURE OF YOUR CANCELLATION SCREEN.
DATE AND TIME STAMP.

We just happened to use this website to book our hotel and payed extra for a view of the canal in Venice. When we arrived at the hotel, the view was obstructed by construction. The hotel apologized and told us the money would be refunded but we had to get it through the agoda website. The hotel has refunded the money to agoda (the difference we payed for a room with a view and a room without a view) but agoda is not refunding our money. They are offering a gift card to use in the next 3 months on their website! They want to keep our money and will not stand behind the product they are selling, even after the hotel refunds the money. Just use a different hotel website, you will be glad to avoid dealing with this company.