AgodaReviews 4,448

Agoda is a Real fraud. I made a Booking for a hotel in Hungary and paid on the agoda site it was a prepayment to get the best rate possible. When i arrived at the hotel they told me my reservation had been cancelled on the 5th of december... any cancellation After novembre 2nd meant i would be charged un full on my credit card. Im not stupid i would never have cancelled my réservation to lose all my money!
Impossible to get anybody on the phone that night from Agoda...

My cousin has booked 2 rooms in Amrutha Castle through Agoda.com for her family comprising of her kid, husband and parents for 4-5 days starting from 22nd Dec 2018. They reached the hotel on 23rd Dec midnight around 1.30 am and on arrival hotel staff mentioned that booking has been cancelled by Agoda on 20th Dec. It was a surprise since no one from her family cancelled the booking. They asked for another room which the staff said, "not available".
She has called the staff on 21st Dec to re-confirm the booking and requested pick up service from airport on which Amrutha Castle staff quoted "yes your booking is confirmed" and they will arrange for car for pick up at mid night.
Question is if the staff is saying truth then:
1. Why did they didn't tell her on 21st Dec that her booking has been cancelled on 20th Dec? No one from Agoda.com called them to inform if anything like this has happened.
2. If booking is cancelled then why did they sent car and confirmed their arrival before pick up? They also charged Rs. 1800 for pick up from hotel for which the booking was cancelled. Is it not their responsibility to inform them before pick up that their booking is cancelled? Isn't strange?
She along with her small kid, husband and elderly parents were searching for hotels at mid night 2.00 am. Being Christmas and New Year almost all hotels were filled. They finally got one hotel which was very far from all sight seeing and they had to pay twice or thrice the amount since it was at short notice.
Does this kind of service / behavior acceptable from Agoda.com and Amrutha Castle? On top of this the staff was very rude and was not ready to accept their mistake. Also, later we learnt there are few more similar incidents happened with other customers as well.
I strongly advise everyone not to trust them and never book any hotel through Agoda.com

Amita

First, I guaranteed a room several months ago based on the hostel being shown within. 2 kilometers of city center in Dong Hoi, Vietnam. When I arrived, it was over 2 kilometers and I chose to leave and I lost the prepayment as a penalty. When a property lies to get bookings, all bets should be off, not with Agoda, they wouldn't do anything.
Second, I booked a room at Niny Backpackers in Vientianne, Laos for one night, 4/12/2018, through Agoda and spent a total of five nights there. As usual, as I have done at every place I have stayed each night since August 5,2018, I paid at the property in local currency except in Cambodia which accepted $'s.
I checked my account and discovered Agoda had immediately charged my account and contacted them to have the charge reversed. I received an email back blaming me for the double charge and demanding to know why I had checked something that authorized them to charge my card and paid cash at the hostel! DUH! A respons came from an Agoda idiot going by the name of Krish!

Do not book with Agoda

I booked 3 nights with a hotel in Manila

I only used two nights. The hotel told me that I should contact Agoda for a refund of the unused third night and that they ( the hotel) would notify Agoda that they wanted to refund the third night. This was the hotels idea, not mine. Agoda Customer Service can not be reached. When you get through to Their Customer Service you are placed on hold while you listen to music that is played over and over again. I did this several times and listened to thie same music for upto 15 minutes at a time. Needless to say, I will not use Agoda again

We booked 4 nights in Beijing with Agoda - with a confirmation voucher. Arrived at the hotel late at night to be told that there was no booking and that the hotel hadn't had any dealings with Agoda for over a year. TAKE NOTE - WE ARRIVED AT THE HOTEL WITH A VOUCHER FROM AGODA only to be told a booking had never been made. Agoda's response was "Thank you for contacting Agoda Customer Support to cancel your booking. We have confirmed the cancellation of your booking at Hotel Cote Cour Beijing. You will pay nothing for this cancellation. Your account will not be charged. Thanks for booking with Agoda!". Had to find another hotel late at night in an unfamiliar city. At the very least Agoda should have apologised and offered some sort of voucher off another booking. BUT - nothing - just the above email which is just a slap in the face. Fine when things work, but when things don't work - expect NOTHING BUT CONTEMPT from Agoda - they couldn't care less.

I booked a room through Agoda and their website switched my date after clock turned 12. When i attempted to check in at hotel minutes after booking the hotel said check in was at midnight. They said Agoda often makes this mistake for customers and they couldn't switch my reservation to current date. They said only Agoda could authorize change and when I spoke to Agoda they said only hotel could authorize cancellation or switching dates. None of them were willing to authorize and I was stuck paying for a hotel for a night I wasn't even going to be in town. Worst customer service ever. Rude, and unprofessional. I will never use Agoda again.

Agoda customer service is horrendously awful. If you make any error on your booking it is a full time job to contact them. And then they lie, are unhelpful and inflexible!

I made a one day error in my booking and they are unwilling to allow me to amend the reservation by one day. I must pay for the night I won't even be in that city. They blame the hotel. The hotel blames them.

Book with AGODA only if you need extra frustration in your life!

Do not use this company, they have gone downhill very fast, their marketing is false, room sizes incorrect, views from room incorrect, even types of rooms, i. E. pictures and descriptions do not match, either very deceitful or totally incompetent.
Used them for years but have stopped using them due to all of the above. See attached pool view picture
Customer service also bad.
They have changed hands now for the worse. STAY AWAY

Be aware of their customer support. For me it is one of the worst I have ever seen. I made a reservation through their website for business purposes. The e-reservation that was generated automatically did not included the amount paid for the reservation! That is supper strange, every other agency is transparent about that.

I tried reaching them, in order to obtain some sort of an invoice, but to my astonishment I was unable to do so. If you want to e-mail them, you can only do so if you make a account on their website, and once you made an account, they ask for a valid reservation, which if you don't have, you can't email them.

If you try to call them, first of it's not that easy to get their phone number, and when you do get the number you talk with a machine which asks for a booking ID, once you type that, it simply states that the booking was completed. And that's it. There is literally no way of getting in touch with them, at least not after the booking was completed.

Honestly, if there is an option not to press any star, I won't. Agoda don't deserved it. During our holiday in Philippines, most of our hotel bookings made by Agoda.com, but shame on them charging me an Imperial room in Royal garden hotel in Ozamiz City Philippines. I sent them an email, complaining that I haven't booked that imperial room and they showed me a booking referrence which I don't receive an email from my side, of course if i have that confirmatiin i have all the right to cancel or to retain it. You will be shocked and its already deducted to your debit card of £247.00. I try to call customer service nit helpful at all, talk to hotel in charge but they will just forward you to different people (not the right one). I been sending several emails to *******@agoda and the hotel itself, but non of them like to entertain you or help about your problem made by them. What a scam at agoda.com and the hotel.
That amount of money that they took from me I would rather help to my nephew who is suffering from brain tumor and need more of financial support.
What an aweful Agoda.com

I hate to spend any more time on this, but I feel like I owe it to other travelers to know what they're dealing with.

We booked a resort in Thailand over the holidays earlier than usual through AGODA knowing it is peak travel season (and in fact it wound being the last room available)... and almost immediately received a notice that AGODA had charged our credit card almost $4,000 twice.

After we called attention to the second charge, weeks went by with no response from AGODA despite repeated calls and emails so we contacted American Express who suggested we simply dispute the second charge.

Almost instantaneously, we received a notice saying that our attempt to dispute this charge will result in cancellation of our reservation so we leapt into action contacting AGODA and the resort to say it was not our intention to cancel - only that we had been charged twice per American Express and were disputing the second charge.

What followed included...

Repeated denials by AGODA that the card was charged twice

Refusal by AGODA to contact American Express as instructed by Amex to confirm the second charge

Unhelpful and flat-out accusatory "customer service"... when you can actually speak to a live person that is

Over $250 in international calls due to 30 minute wait times calling Agoda's UK customer service # that no one ever picks up as well as calls to the resort and Amex

The cancellation of our reservation by AGODA despite over a dozen attempts to avoid this in writing and over the phone

To add insult to injury, after AGODA acknowledged the error was theirs and that our cars had been charged twice AGODA's "solution" was a $150 discount next time we use their terrible service which will never happen again.

Unbelievable. Unacceptable. And here we are almost three months after our card was charged twice and still no refund.

We travel more than anyone else have never experienced anything even close to this.

Hi, I made a booking through agoda for my stay in phuket in january (22nd to 25th jan) and I kept the booking page open for 10-15mins with payment details entered and promotion selected (I had 5% promotion in my app). After I clicked pay, the booking confirmation showed wrong month i. E. November. I called up customer service immediately who said that they will change the dates without charging extra. Then, I called up again (at around 2am in Sweden) they said they can't change dates with hotel so, they will send me agoda cash for same amount. I could not check then but now when I checked this cash is valid only till Feb., 2019 and my promotion shows status reedemed and the hotel prices in the app seems increased too. This is not fair. Just because your app had technical glitches, does not mean the customer should suffer the consequences of the same. I want you to either take the agoda cash back and refund me my money or help me in booking the hotel at same price I had booked with my promotion then. I know that the difference in amount is low but it seems I am just suffering ever since I decided to book with agoda. I had made 2 other bookings with different sites for Krabi and Lanta, and I have faced no issues at all and this booking has become a pain for me with no fault of my own.

Truly disappointing Agoda experience! Manipulated reviews! Poor customer service!
I have reserved 2 rooms at a hotel Hotel du Havre in Paris suggested by agoda 7/10 reviews, and fairly okey reviews on the page.
When I got to hotel what I saw was absolutely not what I saw online. The room was old and dirty, bed sheets have not been changed, and if they have been changed, they haven't been washed, there were stains all over them. There were hairs in the bathroom floor and bathtub, mold all over the bathroom and the room, smell of bed bugs repellent, blood stains on the walls, carpets, blankets and mattress. The grosest experience I've ever had in a hotel.
Immediately I contacted customer service and I was told that the hotel has no cancellation policy but if I send a proof that room is not to standard agoda will probably refund me. I took pictures of the hotel and sent them over to agoda. After I sent images I received an e-mail saying that agoda contacted the hotel and HOTEL SAID THAT ROOM WAS CLEAN! That's the most ridiculous thing I've heard because I was at that room (2 rooms in fact because I booked 2 rooms, and they were both gross!). I took and sent pictures proving that the rooms were dirty. In the meanwhile I checked out because it was too gross to stay the night and made a last minute reservation at another hotel.
Oh, and on top of that the hotel staff were the rudest people I met in Paris on that trip. They even charged me city tax upon check in and refused to pay it back even though I didn't spend a night there.
A few days later I received an e-mail from Mara at agoda repeating the same thing that hotel has no cancellation policy and asking if she could call and I replied with my phone number but never heard back either. Since then I sent a few e-mails and haven't received any feedback from anyone at agoda.
I also did try to post a review about my experience on agoda.com for Hotel du Havre but review has not even been published! And here I wonder why, because I'm sure there will be more guests like myself who would book it based on reviews that do not represent the reality. At this point I realise that agoda has provided information that was not fully representing the condition of hotel I was booking and is refusing any responsibility.
I have used agoda a few times and I am not a fussy traveler, I can handle a lot of things. But that hotel was absolutely gross and nobody should stay there.
I am truly disappointed with the whole experience from booking till early check out and how agoda handled my complaint and the poor customer service. In the future I will certainly look for another way of making hotel bookings.

I inadvertently booked a hotel reservation with this scam site and they charged my credit card for one night. I cancelled the reservation and the hotel informed me they processed a refund of the one night charge, but it went to Agoda. I contacted Agoda and they gave me run around and told me to contact their Parent Site. I did, and the Priceline executive office told me they contacted Agoda and they would refund the money which they verified was due me by the hotel. I called Agoda and they said they knew nothing about it even after I gave them the reference number I was told would result in the refund. They refused to give me a refund even after their parent company OK'ed it. This travel site is a total rip-off and a scam and i urge everyone to AVOID them like the plaque and go to a reputable site of which there are many.