AgodaReviews 4,448

Even if this is not the problem you only get this answer from (customerservice) at Agoda.

Cancellation and Change Policy: Any cancellation received within 1 days prior to arrival is free of charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur the first 1 night/s charge (Property policy).

We would like to inform you that we have received email from the hotel regarding to your inquiry. The hotel informed us that you have been relocated to OYO 5344 Hotel Oasis room number 102 and no refund would be made to you.

Our Customer Care is available around the clock, please do not hesitate to contact us should you have any further inquiry.

Regards,
Afzalina
Agoda Customer Experience Group

We booked a hotel through Agoda. The hotel name has been given as "OYO ******* Shillong Cantonment". We reached the site at Shillong, but there was no one to meet us or an office. It is an apartment. Through a person staying there we got contact number of OYO. When we contacted them, they informed us that don't have information of our booking with them. After spending more than an hour there, we hunted another premises with the help of our cab driver and spent our holidays in Shillong. I am unable to get refund of my advance of Rs. 5450. 52 paid through my Citi Bank credit card. But the Agoda website has no provision to file a complaint to ask for refund.
It occurred on: 14 Nov. 2019
This booking through Agoda has caused great harassment.

I actually never booked a stay at this hotel with Agoda or any other hotel website. Agoda charged me $650 AUD to my Master Card in September and refused to refund my money when I told them that I had never made this booking. I was also charged $390 AUD on my AMEX card for another booking in December and again refused to refund my money. I had to get both my credit card companies to look into the disputes as well as having to cancel both my credit cards. I have no idea how they managed to get my credit card details however the only thing I can do is cancel my account with Agoda. Unfortunately Agoda do not allow you to cancel your account. After these two fraudulent bookings as well as not allowing me to cancel my account, I would highly recommend that you stay away from booking with Agoda and putting in any personal details into their website. They are nothing but thieves.

Ceritanya saya kebooking gak sengaja, krn rencana mau check2 hotel dan harga dulu, krn holiday nya jg msh 6 bulan lagi. Ehhh tau taunya udh kebooking aja. ( mgkn saya gak sengaja ke slide booking)
Terus saya mau Cancel booking esoknya, krn ke booking nya tuh tengah malam, so tunggu besoknya baru bs telpon CS krn dah larut malam. Terus CS nya bilang bs di Cancel tp gak pasti (No garanti) uang kembali. Krn saya booking dgn unrefoundable pay kata mereka.
Waduh rugi banget donk kalo di batalin terus gak dapat uang kembali.(Tambahdikitdahbisabelimotor)
Terus aku bilang kalo aku gak sengaja karna kupikir cmn check total harga aja dan kalo mau booking biasanya di minta isi kolom nama jg No kartu kredit segala baru confirm booking, biasanya begitu krn aku udh beberapa x pesan lewat Agoda. Tapi kali ini knp tidak ada permintaan isi kolom, tau2 nya udh ke booking aja. So hati2 yg mau liat2 di Agoda dan sebelumnya anda pernah booking lewat APP ini, ternyata nama juga No kartu Kredit anda otomatis sudah di SAVE sama Agoda! (Mgkn new system mereka
So hati2 aja guys jgn sampe salah pencet (yg booking refoundabke) karna utk coba cancel lagi itu gak dijamin uang anda kembali kata CS dr Agoda
Beda banget dgn APP bookingan laen, kebetulan teman kerja pernah kejadian kyk aku tp di APP laen, dan dia telpon utk Cancel, ehhh gampang banget dia dapat pengembalian uang dan dia bilang udh 2 x kejadiannya dan selalu dapat uang kembali.

Agoda disepointed me!

When booking accommodation on this site they make great play of advertising "Pay at the Hotel" and "Pay at the Property" but as soon as you enter your debit card number, supposedly to confirm the booking, the hotel charge your card. In my case I have no objection, in principle, to paying for the stay at the time of booking if I am warned this is to be the case. However the situation has now arisen that payment has been taken from my sterling debit card including additional bank charges to convert the payment from sterling to euros when, had I paid at the property, as per the agreement, I would have paid on my Spanish debit card in euros and saved the charges. For other people the repercussions could be far worse and involve fees for being overdrawn. Trying to contact Agoda for their comments in a definite No - No. Even their customer service e mail address turns out to be a "no reply" address. Best avoid getting tied up with them in any way as this is blatant misrepresentation.

Hello
I recently made a booking for my hotel from the Agoda website and I regret it.

Backstory-
1. Made a booking a day before the date I was supposed to check in.
2. Called up the property manager to know that they have renovation going on and would not be able to accommodate me
3. I panicked as I searched for the customer helpline number online, just 2 hours before boarding my flight. As bad as my lucky was, I couldn't connect to their helpline as it didn't exist. Tried to sign in to their website but they had technical issues which didn't let me sign in. I was helpless. And mind you, they don't have their email id written on the site until you sign in.
4. Gone one hour I had to choose not to fly as no other hotels in the vicinity were available.
5. To my sadness, I contacted Agoda after finally being able to sign in 6 hours after my issue occured. They confirmed the fact the hotel was under renovation. And offered to relocate me. Relocate me after I missed my flight.
6. They could only provide me with compensation in terms of Agoda cash ( like, I'm ever going to use that).
7. In conclusion, I bare the cost of my flight tickets, the pain of waiting patiently to sign in, and learning a mistake to never book from Agoda.

I booked and paid apartment in the centre of Milan, Italy.

Two days before my holiday I received an email that the apartment is not available and I am going to receive another one 6 km from the city centre. As I wasn't happy with the offer to go out of the city, I ask for other accommodation or any compensation.

After two days of endless conversation with helpless and useless customer support, I have been told to go to another apartment or hotel for the first night and they will give me the money later on. As you can imagine I did not receive any money or any kind of compensation.

They ruin my holiday!

I don't believe the positive reviews here are real!

Simply putting in one sentence about agoda is: "The liar and most unreliable booking agency". I booked a hotel in Bali through agoda, i checked all the details and it was showing AU$524, so i clicked to pay button, straight away, i got an email that we have charged you AU$801. I contacted them and they said that send us the screenshot showing AU$524, which i couldn't as price had changed, i argued with them, but no success. Agoda is liar company, never deal with them. I wanted to donate some savings for Bush fire relief in Australia, but this liar company stole my money by cheating, hence i am not able to donate for bush fire relief fund to Australia.

Since my last input about Agoda charging my card for a hotel booking that is cancelled by them, I wish to update you on more unpleasant experiences. When I called them to ask them about the charge, they blamed my bank. They said that they had refunded the money immediately but my bank is slow in refunding the money. When I called my bank, I was told that my bank did not receive any refund from them! When my bank contacted them to ask for the refund, they lied that they couldn't refund the money because they had booked the hotel for me! WHAT? Where is the booking confirmation? So I had to forward to my bank the email from Agoda about the cancelled booking. So in future, when you receive the email from Agoda shown below, take action fast!

Due to an unforeseen technical error, your booking was not confirmed. Any charges will be refunded and any withheld amount on your card will also be canceled without charge. If we require more information, we will reach out to you in a separate email. Please note, some banks can take up to 30 days, or until the next billing cycle, to release any withheld amount on your card.

I have made a booking with Agoda that saying free cancellation and only paid once arrive at the hotel. However, Agoda has given the hotel my card details. The hotel then charged me the first night straightaway. I contact Agoda customer service. They said that there is nothing to do with them and asked me to contact the hotel. The hotel replied that I have to deal with Agoda directly as my booking is with Agoda. I have contacted the Agoda customer service many times and got no results. Every time I called, they hang up on me when they can not answer me. They also hang up on me when I asked to speak to the manager. The email reply is the time each time without addressing the issue. I have not experienced such bad customer service. I will never use them again!

Agoda did not inform me that there was a $40.82 RESORT FEE at the Hard Rock in Las Vegas; or, if they did, which i can't confirm, it was buried in the small print. Agoda should list this expense in the booking info, stating up front that there is such & so fee and it is this much. Otherwise, you get a deceptive price and when you pay Agoda and the full price of the base booking will actually cost you more. Won't be doing further business with Agoda.

I booked a 3 day stay in Malaysia, in the Istana, The hotel was rundown and the photos clear very old. Asked for a non-smoking got a not-smoking room with cigarette burns all over, mold in bathroom, broken air condition, broken tv (CRT tv, not even plasma). Complaints fell on deaf ears. This hotel self rated 4 stars was at best 2 stars. Everything was broken including the door lock. The bed sheet had hair and blood stains, clearly not changed. I rang Agoda in the morning asking for cancellation and refund, they flat out refused. They advertise a 24 hour cancellation period but will not honor it. They screw over the hotels so hard, that the hotels give you a bad service to try to compensate their loss. They do not and will not refund or accept cancellations.

If you do book through them, pay by Credit Card (not debit card), so you can do charge reversal if you do not stay at the hotel. I would also go as far contacting the hotel and making sure your accommodation went through and that you are getting what you paid for. Agoda is based in Asia and their first language is not English, they are very prone to translation errors. I would also suggest you check with HotelsCombined or Trivago for a better deal. If Agoda's price is much below the standard then I would maybe consider contacting the hotel and double check the fine print and extras. If you need to contact Agoda for any reasons, you lost. Their call centre barely speaks english and have no powers to do anything. There a budget operator, with budget staff.

Our booking with Agoda was a nightmare. We booked a hotel in Hawaii in July 2019 and arrived for our stay December 2019. When we arrived, there was no reservation under our name and the hotel was completely booked out. We got in contact with Agoda and they said they sent it over and sure enough, they sent it again and it came straight to the hotel. The representative at the hotel was very helpful and trying to find us something and ended up fitting us in a room of lesser value than what we had already paid for. When I contacted Agoda to receive compensation, they said a supervisor would contact us next day... they never called! I have called back multiple times and they just say someone will contact us but never does. Horrible company.