AgodaReviews 4,448

Agoda made system error while we were reserving a room They reserved the wrong date no refund to us.

I originally booked a hotel for 12 days with Agoda. When I changed the dates of my booking I was unaware that Agoda had created another booking number. When my flight was cancelled due to covid, I cancelled my original booking still unaware that I now had 2 booking numbers. I just received a credit card bill for $650 for the second booking number created by Agoda when I changed the dates on my original booking. Totally underhanded booking policies!

They provide you with cheap hotels that's a good of marketing and it's one way to attract many people we all agree but as soon as you make your reservation they cancel it and tell you that the prices were increased + your money will be refunded with 14 days! Are you kidding me whey the he ll im gonna wait for 14 days and it's not my mistake the money is needed to make other reservations!

I've had no problems with booking rooms at hotels. But booking a flight is totally different. I booked a flight for 2 from IST to Kiev and was rerouted through Kayak and some chump company called travelgenio... who charged me but never sent e-tickets or any confirmation number

The booking was a week off, tried to change to correct date, no customer service help, telephone #'s to contact have been changed or disconnected. Cancelled date but still charged, no way to contact anyone, it appears to be like a scam, I will never use again and will tell anyone who asks not to use. Watch this company it is a rip off.

I booked a King Bed room through their site. When I got to the property, they said the room was a far cheaper room that was booked through Expedia and had two single beds and no bathroom. Difference in price between the rooms was about $75 per night. Customer service at Agoda admitted it was their error but would only agree to egging about $30 per night. Do not use this site. They are an intermediary and will use other lodging booking sites to book your room.

If you make reservation for one of your employees or any guest, under your company name, then, you put yourself in the trouble with their complicated system.
In their form you should write, who's doing the reservation. So we put: our company name.
In their form too, you should write the guest name, who will stay at the reserved room, so, we put the name of our guest.
But, Agoda had made the reservation with the hotel, as our company is the guest, and they ignore the real guest name.
So the hotel didn't accept to let the right guest stays in the hotel.
We called Agoda offices in UK and Thailand, which cost us more than the reservation itself, just to correct their mistake, or to close their system gap. I believe that they tried their best, but at the end, I found myself in an embarrassing situation, specially that the issue hasn't been solved, when the guest is waiting, angry and confused in the lobby at the hotel.
Then, we obliged to made a new reservation with another agent.
Now we are waiting to see if they will refund us or not.

When I placed a reservation for a hotel with Agoda they sent me a confirmation email and in the email was the wrong address for the hotel and a gps link that took me the incorrect location of the hotel an hour in the opposite direction... horrible!
Ruined my entire night I will never use this company again

I stayed without hotel during my vacations. They cancelled without my permission my booking because of a system error in charging. They are unreliable. Stay away from this site. I lost a lot of money because of them

They offered a hotel, let us enter card details, gave us a booking confirmation number and instead of a confirmation email I got a cancellation email. This meant that we missed out on other rooms that were then booked up. This is not acceptable and has left me more than cheesed off! If I could give 0 stars I would!

I have used third party sites before and have never been burned until now. Before booking thru them I read all the disclaimers. Next to the rate it said "free cancellation". Once I input my credit card my confirmation said "non refundable". Customer service disconnected me 4x and my emails were returned with an automated reply that I was not writing from the email address I used to book (not accurate). This is site is a scam and should be investigated.

The South Padre Island Corpus Christi TX hotel I book this past week end had unwanted hotel guests in my 305.00 1nt hotel room purchased via Agoda. I was disgusted. My experience with obtaining a refund via Agoda was painfully frustrating. Talk about placing blame towards their own 3rd party partner. They also recruited me as the liaison supervisor in chief to coordinate the emails between the hotel, Agoda and third party in order to obtain a full refund as quickly as possible. It was a sold out week end in South Padre Island; I slept in my car. It felt as if No one took responsibility no one really cared. COVID19 responsible SERVICE. I did get a 100 % refund and emails from Agoda junk advertisement. Lol.

Dont use agoda! They are 3rd party and you gonna pay and not get the reservation, trust me, do not use it!

They are fraud and misleading customers. They are good for nothing. Never ever trust them to make bookings.

I booked a trip for November in April. I never got a confirmation email. When I tried to cancel they say I can't. There is no talking or even chatting with someone. I'm out $500. This is a scam! Beware!

We booked and confirmed the pyramid at grand oasis months ago. Just arrived and were told that our Pyramid rooms and reservation were no longer available and would be given rooms at a lower cost property.
After travelling the whole day to another country to be told our booking had been cancelled by the hotel was devastating for me and my family and obviously had no other options.
I called the travel agent, who in turn called the broker and they confirmed my Pyramid booking was accurate and that the hotel itself had cancelled / altered our reservation.
We went back later at night to ask if we could upgrade our room from what we were given and were told we could, at a cost to the Pyramid standard!
Obviously our rooms were given away because we originally booked at a fairly cheap rate.
This is the worst experience I've ever had with a hotel and the first time our reservation was altered or cancelled by a hotel.
You need to be able to trust you have the hotel you paid for available and ready when going away with your family.
Do not ever make plans with the grand oasis / Agoda.com

If I could give them a zero I definitely would! I wish I would have read comments about this company prior to my nightmare. I made my original booking and they said they had a price match guarantee I saw that they had my same hotel and room for a cheaper price three days later. I call to get the price adjusted and they told me they couldn't adjust the price that I had to cancel my reservation and rebook. After I rebooked my second reservation three days later I got an email saying that my reservation has been canceled I did not request for it to be canceled I just requested for the price to be adjusted to the cheaper price that they were currently selling for. I was told it was a clerical error. My stupidity they offered me another booking for the same price plus $30 off I agree and later that afternoon I received an email saying that there was fraud on my book and that I needed to send in a copy of my full credit card number and a copy of my ID, shady to say the least. I called them and asked how could we go around this due to the fact that I've never had any other booking company ask for my ID and my credit card prior to showing up at the hotel. They told me all they could do was cancel the reservation. Worst booking experience ever! I am a travel agent and I would never ever use this company again.

They are not legit! Literally stole my money, they charged me extra and are not giving back my money.

My experience with this company is really bad. I've booked a hotel from Agoda website last week, but minutes after completing the booking I've received a call from the hotel saying there wasn't rooms available for my dates, and I was advised to contact them to cancel my booking and get the refund. Today is the 6th day after my first contact with them, and until now they haven't proceed with my refund. So, careful! Agoda sells rooms not available in the hotels! You will lose money with them!