AgodaReviews 4,448

Made a reservation and was charged for it but the hotel, had no record of it. Charged twice for my stay. Contacting this company is impossible. Only option is writing a review. Would not recommend Agoda to my worst enemy.

I booked a hotel in Zakythos Greece this past summer. Everything about this booking through AGODA said is was guaranteed. Literally, 25 minutes after I booked the Hotel, I received a message directly from the hotel my reservation was no longer guaranteed and they were good full. Now, Agoda refused to refund the money for a bogus booking they say is guaranteed. Save yourself some aggravation, DO NOT BOOK with this shady outfit. They will take your money and not provide a room. Dave L.

Tried to cancel a hotel stay due to Covid19 surge. It is impossible to get an actual person on the line. The app puts you in infinite circular loops, the phone line gets you in bot loops as well and hangs up on you promptly whenever you reach a point where the system is no longer interested in answering your questions. If you are 100% certain you are going on a trip and want the cheapest of prices with zero service, use this rubbish, otherwise stay well clear of it. It's not worth the aggravation.

1. The quoted prices were increased magically after I booked. 2. When I tried to cancel, one room would cancel and the second room booked on the same booking would not cancel. 3. There is no way to actually contact anyone there, only a robot chat feature with preprogrammed options. Now I am forced to give up a $160 charge, or book the other two rooms I need for our party. Pics are proof that we were charged more after booking than agreed to at booking.

Booked a nights stay in Gold Coast for my daughter and I
Left stranded, got there and no one had heard of my booking even though I had a booking guarantee
Over 7 hours on phone email and texts did not resolve
Now I'm emailing them to get refund and they are ignoring me

I booked a hotel in London through this company and when I arrived the hotel was closed for construction! It completely ruined my anniversary weekend away and I was devastated! I will never use this company again!

I Purchased a 1 night stay for a hotel. Didn't end up using it. Tried to get a refund through customer service and got nowhere. Send Email with my booking number said they would send refund. Week has gone by and nothing has been returned. Cant talk to anyone no-one returns my phone calls. After looking at my Reciept Says There are no refunds. Really You Can Just keep People's money and if they have a issue and cant go to their booking you just keep my money, What a Rip Off! Who would do that?

This booking website is the worst company I have dealt with.
If you don't want to go pay for a hotel without staying t use them, otherwise, stay away.
They wasted so much of my time and money.
They took our $600 and I didn't even go to the hotel!
Go directly to any hotels or other booking avenues.
After 40 years of traveling, they gave the biggest headache of my travel life.

Booked a trip to the cove in the Bahamas on 10-19-21. Trip was from 11-1 to 11-5. Said when booked free cancellation until 10-28. Cancelled on 10-27 & received a cancellation confirmation. On 11-15 I called & asked about my refund & was told it takes 30 days. Called back on 12-1 & they said they emailed their supplier to give us a refund. Not sure what that means as I booked & was charged by Agoda. I called Amex & disputed & will not have to pay but wouldn't use or recommend Agoda to anyone.

Rent a room in Austin TX. Supposed to pay online 60.00. All it says i have to pay. Then get to the hotel and guess what... a deposit then has to be paid etc. Never again. Ever. Go to Priceline or oyo. Never pay extra ever.

I have got a really bad experience with booking a preferred Agoda Hotel which I prepaid. When I arrived at the hotel the owner told me he did not see anything and he never gets paid from Agoda. So he told me I could get a room but I had to pay again and even twice as much as the Agoda rate. I refused, he then offered me a ‘free room' in a different cheap Guesthouse which was also his, but I had to write a letter to Agoda I got a room. The owner was very intimidating and hostile. I found myself another hotel. When I reported this at Agoda they told me I won't get money back because I annulated. I did not annulate, the owner scammed me. I found a lot of reviews on Google from people who experienced the same. The hotel is scamming tourist for years, I reported this to Agoda and asked why they still have this hotel on there site and even as preferred supplier. I then get an offer for a refund of 50%. I refused, they then offered arround 75% in Agoda cash. I refused, now they are still investigate it but I now got an email they do not refund anything. So it starts all over again. It even looked like they played the game together with the hotel owner. Shame on you Agoda, can not imagine Booking Holdings is behind this

We have booking 3 nights hotels from Agoda online booking. It asked to pay 2 days before the booking and we paid. But it charged again on the day we were checked out. The worst thing is there are no contact number you can call them directly. Email is not responding as well. So I need to call the hotel to ask for their partner phone number. Finally, can you believe that they need 15-30 days to refund the double charged amount into your account. Unbelievable. Not even try to bother them again….

I have been booking hotel via online for many years and I've never experienced what Agoda.com did to me all the years I have been booking hotel stay. Unfortunately, I came across Agoda for the 1st time and booked a stay via their website on October 21,2021.
Agoda.com are crook and robber. I made a credit card payment to them for a stay at Swiss Hotel, Lekki-Lagos, Nigeria for just 1 night. After four days Agoda.com pulled another fund from my credit card again in the sum of $70.88 (paid in local currency). I contacted my bank (Zenith Bank) where they confirmed the fund was pulled via POS. Agoda.com however told me the fund pulled via POS was a surcharge. The fact was that my stay caused less than the surcharge, I sent many email messages to Agoda Customer Care as no contact phone number to call. It's so stressful and frustrating dealing with them.
It took them a very long time to understand my complaint and today they lied to me saying they knew nothing about the fund pulled as this was a surcharge. Agoda.com can never be trusted as they have caused me so much pain and stress. Never will I recommend anyone to book via such a dishonest, unreasonable, unfair and very dangerous organization.

We arrived around 9pm and checked in, we're assigned to room 139. The room stunk, had holes in the bathroom walls, tub was completely rusted out, black mold all over the bathroom ceiling.
We requested a refund & we were told no, a room change and we're moved to rm 240. The beds had long black hair in the sheets and bugs. The bathroom did not have towels. The lamp did not turn on, tv did not work and the floor was giving way when you walked. We immediately went to check out and there were homeless sleeping under the stair case and someone deficated on the stairwell.
The man at the front desk said he didn't have any knowledge of issues.
We are requesting a FULL refund on this room.

This place has a customer service line that does not answer. In addition they do not have an online chat person to talk to just an ai that cannot help you. I went on line and booked a hotel in a foreign place and when I went to the place it was closed no one answered phone or was there at check in time. I had to rent another place and I could not get in touch with anyone to get a refund or help me in my situation. My booking ID is *******... I recommend no one use this service because when you run into a situation especially in Covid times and cannot get helped or good customers service or refund this company is not there for you. They just take your money and run.

I had to get a refund from my hotel stay since the hotel had construction going on Sunday morning at 730 AM next door.
Agoda decided to jack up the 1st night's booking price out of nowhere and proceeded to refund a very dismal remaining amount. That's called Business Fraud and as a customer I can't do anything about it. Apparently Agoda can alter the price that you agreed to book at to have a advantage on refund amounts. You have been warned.

Booked a hotel and was told breakfast was included. This shows on paperwork however hotel are staying agora are liars and it is not included. Impossible to contact agora due to being abroad and they have NO EMAIL. DO NOT BOOK WITH THEM.

I used Agoda to book a motel room for 2 nights. It ended up costing me an extra $34.35 per nite over what the motel actually charged me. I found this out when I checked out of the motel and asked for a print out of the charges that the motel charged to my credit card. If this isn't blatant hi-way robbery I don't know what is. This has taught me a lesson. Book your stays through the actual motel office. Daniel Clements

My brother Reach the hotel and can't check in bcs the reception said not yet get the payment ccv from agoda. Then I call agoda to resolve the problem for my brother for 45 minutes above still not yet resolved the problem only give me hold on the line
Then I can't wait anymore bcs call different countries very expensive

DO NOT BOOK WITH AGODA. My mom and I booked a hotel two days before check in and when we arrived at the hotel, we got an email saying the hotel was full. Seriously? The email then proceeded to say they booked another hotel so we went to that hotel, and as you would've guessed, they had not booked it. We tried contacting them through email the whoooole night (there's no official phone number and Agoda France declined our call) but they never got back to us and in the end they said they could cancel with no refund. So we just got our money taken and had to pay for the second hotel ourselves. Unbelievable 0/10 experience