AgodaReviews 4,448

Terrible service, booked 1 hotel, it showed me it didn't work so I booked another hotel than i got double booking and double change. The "chat" help is absoulstley usless and their phone operators are slow and non helpful answering same robotic wriyteb answers without listening. Delete and never use again

Very bad service. No response from the customer care. They steel the money and never respond. No refund given when hotel people not allowed me to stay as agoda was taking 70% tarif margin

So I thought of using Agoda for the first time, rather than using Booking which I have used many times before. Unfortunately, I had an issue with 1 of the 3 hotels I booked, I was given a much cheaper room, and when I complained to the hotel they showed me the actual booking make by the Agoda agent/partner which was for the cheaper room, so Agoda show on their website the more expensive room which I booked for my 20 years anniversary with a balcony and a river view, and instead I get a smaller room with none of the above. I tried contacting Agoda and they took over 1 week to come back with an offer of compensation for £10 in Agoda cash. I mean how pathetic is that?, No understanding of customer service. I would never take the risk and book with them again, especially since they don't have the decency or the business sense to correct an obvious fault on their part. I just wanted to ensure people know what to look out for if they ever use Agoda.

I landed to agoda.com through Trivago. I made a reservation, and paid the rent. First, the advertised price was £192, but I paid £217. Second, I made the payment to a different client, but not to the hotel. Third, the advertised title was different to the title appeared on the booking. When I arrived at the given address, the property has a different name, and it was locked. There was no reception and/or receptionist. I was confused, so I called a number I was given, the number was unrecognised. I was dark and raining. I called agoda, after couple of emails my reservation was cancelled and the money was taken from my bank account. Now, the advertised the hotel under the name "Stylish Hotel room Wi-Fi Nr Train Jesmond". Stay away from them.

I have booked my vacation through Agoda and my family and kids are super excited about our Maldives trip. Suddenly on the last minute, i get a message saying my trip is cancelled without mentioning the reason. When I call them, they are saying they could not read my card details. I gave all card details few months ago and they could have checked early but they are checking now and directly cancelling my trip without my consent. I have booked my flight tickets and what do I do with that. Zero responsibility, zero hospitality, zero comittment for customers. Very frustrating and disappointing. Please never book anything with Agoda.

The first time a couple of years ago I went thorugh a lot of hassle with the reservation and between the hotel desk and multiple emails and calls to Agoda it want worth it. Stupid me, I tried it again. I asked for a change in reservation and I went through countless emails, phone calls and I was promised they would make it right. I lost my money with them. Had to re-book and pay via another agency to keep my vacation plans. My fault I know for giving Agoda a second chance. Don't do it. It's a scam!

I booked with Agoda on apr 2022 after seeing an offer for approx $231.00 for a two night stay. After I put my credit card information in to their system to book the room I received a confirmation at the rate of $767.82. That was Far off from the rate I agree to, so I try cancelled my booking within minutes after booking it. Agoda now refuses to cancel. Now I am stuck with a large bill for a trip I never took. Do Not Let 'This Happen To You. Stay away from this company. They will Steal your money.

Hotel could not get payment and details of booking and we waiting few hours checking on calls etc and had to book another hotel.
Confirmation for Booking ID # ******* Check-in 9/17/22

Absolutely nonsense to book through them. At first I thought it was a dodgy website but then I decided to book. We arrived at the hotel and they gave us a completely different room. We booked through Agoda a cabin with a kitchen and toilet in the mountains and the hotel gave us a backpacker room with no toilet... SO AWFUL! The owner of the hotel did tell us that Agoda was a fraud, that they always steal pictures from other websites like expedia or booking and make wrong bookings so they can still get our money... then, we had to pay extra $$ to hotel to upgrade that horrible room. Once reported the problem to AGODA, customer service took a whole week to reply, still not explaining the issue, and after so many emails their answer was to give us "We would like to offer you AgodaCash amount of USD 10.20 as our token of apology due to this inconvenience. Kindly let us know if you are accepting this offer for us to issue it right away,"

ARE YOU JOKING? LIke if I was going to book through your website again... SCAM SCAM SCAM! I just want my money back! You lied and stole our money!

I used Agoda.com to book my flight ticket almost two years back and had to cancel my booking after a while. I knew that there will be cancellation charges, but still waiting for my remaining refund amount. Whenever I contacted them I get the same answer that there is delay in getting the payment and will get back soon. I lost hope completely and will never recommend this Agoda platform to anyone. Fraudsters!

I wanted to book a room for me and ky wife for a night. It was booked in an oyo room by agoda and I paid the entire money in one go. But when I went for staying after a long train journey I understood that agoda didn't inform oyo about my booking and in turn oyo also didn't do the same to the property. Finally I was not allowed to stay in the property and I lost the money and stood on the road in the rains with my luggage along with my wife. Agoda's customer care was very pathetic and the calls were being transferred to one another making me more tensed. It was the worst experience of my life. Do not trust Agoda... never use Agoda app.

I booked a hotel with Agoda for my stay in Tel Aviv and then received a cancellation 2 hours later stating a "highly unusual" technical error so I booked another hotel for my stay.

The day before my cancelled booking, I was charged £393.93 for the service I was told was cancelled.

When I called their customer service they told me the error was a duplicated booking and it was MY fault for not noticing it. I was therefore unable to get a refund from either Agoda or the other hotel I had arranged so I am now at a loss for 2 bookings.

When I get to the hotel to check in, the owner tells me that Agoda had told him that the booking was cancelled and that it was no longer valid. After about 20 mins of back and forth with the owner who told me that my room was cancelled, he then told me that the room is available and, just this once as a favour, he would let me use it.

To add salt to the wound:
- In the FAQs for the hotel, Agoda advertises "the continental and buffet breakfast option" at the hotel (which I opted in for on booking). When I asked about breakfast the hotel said they did not do it on Saturdays and I would have to walk to a cafe down town where I could get a coffee and a piece of cake. The breakfast on Sunday at the hotel itself was a coffee and a sandwich. (not quite the continental buffet that Agoda advertises!)
- Agoda advertises the hotel as having a fitness centre. When I asked about the fitness centre, I was told the hotel didn't have one and I would have to walk down the road to the local gym that charges 45 shekels for entrance!

So to summarise:
- I was charged for a cancelled booking
- I was charged for my other booking that wasn't able to refund me
- The facilities were wildly mis-advertised

AVOID THIS COMPANY AT ALL COST!

One of the worst hotel booking app.
I paid in online for OYO******* Hotel Embassy Grand Mumbai. I recived receipt from agoda and booking confirmation by mail. It was heavy rain in mumbai, i reached hotel by cab paying Rs. 650. After reaching hotel manager asking Rs 1120. 00 extra to accommodate I was trying to call agoda customer care... But they dont even have a proper customer care number. Then i reached oyo customer care they are not accepting their mistake, they blame agoda. Worst online booking and scam online.
They know people in india will never sue them.
We are not having proper government structure to questions such frauds...

I strongly suggest ppl not to go with agoda. They are not at all trustworthy. They have a very fake scheme of showing low rates taking money put in their account earn interest on that and jst some days before the booking will recieve a mail they can't confirm our booking bz of low rates.nd once I cancel the site is showing me more low rates of same hotel. Nad customer care ppl are so rude that they even can't give assurance that this won't happen again plz ppl don't get caught in this fraud of theirs. I think mmt and goibibo are more trustworthy. I strongly don't recommend ppl using agoda... ppl save urself and your money...

I purchased a one night stay in St. Louis through Agoda-a company found through Booking.com but that I had never heard of.

They took my money, said it was non-refundable and when I got to the hotel, I was told that there was no reservation for me. So, I paid using my credit card.

When I got back home to Annapolis, suddenly a charge appears on my bank account through Agoda. So I paid twice for one room and now Agoda is g8ving me the run around saying (after a week) that they can't reach anyone in this huge casino hotel.

You stole my money!

I booked a hotel on a holiday weekend through Agoda. They processed payment and sent me a booking confirmation for the stay. 8 days later, and 1 day before check-in, they emailed me that my reservation was cancelled because the property was fully booked. I had already travelled to the location of the hotel and did not see the email until the day of the stay. Due to it being a holiday weekend, every hotel in the area was fully booked by then and I had to drive out of my vacation area 1.5 hours to find a place to stay. To add insult to injury, Agoda sent me an email the day after I was supposed to check out and asked me to review the hotel they cancelled on me! I will NEVER use Agoda again!

Recently I had to cancel the air ticket booked through Agoda. The airline returned the small amount, however this agency cut 1000 Rs for a domestic travel as a processing fees. I felt very disappointed.

I have just lost my partner and I was trying to arrange a family break. I was attracted by AGODA's prices. But when I contacted them I was told that the prices were for economy rooms. The price for a standard room was much higher. But I was tired. I had been on the phone for over half an hour while they checked availability and read the cancellation policy for each of the 4 rooms.
The next day I realised I could get the same rooms a staggering £500 cheaper by booking directly with the hotel. I had recieved 3 confirmation emails which had a link to cancel the rooms free of charge so I cancelled.
But there was no email for the 4th room. I checked with the hotel directly and they have a booking in my name booked by AGODA. I phoned AGODA. They say they have no record of any booking and they refuse to contact the hotel to sort it out. I asked to speak to a manager but was told noone was available.
To date I have recieved no refund so I could have lost around £5000. Even if they do refund on the 3 rooms I have still lost money on the 4th room, around £1400,
Having just lost my partner this is something I can really do without.

As a travel company, Agoda does not really believe in customer service. Their customer service team in Hong Kong, En and Chan (+852 3910 4100), really brings out a bad taste in the way they treat customers.

They even asked whether I have taken a flight before? Oh dear. Did I pay money to be treated this way?

Instead of trying to provide solutions, they really like to bring out the terms and conditions of agoda usage and using these to justify why they do not have to produce solutions. Perhaps, having such customer service officers means spending more money on advertising to attract unsuspecting innocent people, who do not know what they are in for. Hmmm, maybe a good business idea with poor executors on the ground.

I rarely do this but in an attempt to modify a hotel stay by one day due to simple clerical error the back and forth with Agoda and the hotel clearly indicated Agoda lied to me on the hotels position on making a change. Hotel was prepared to modify the dates with Agoda confirmation and Agoda said they could not because hotel would not allow.

Hotel response (in part)

"Our partner has tried their best to negotiate for amendment request and also cancellation waiver, unfortunately the hotel is unable to honor the request due to the booking policy." (Response from Agoda)
(Response from hotel)
We received no requests to cancel this free of charge otherwise I'd have accepted in order for you to rebook the new dates. Again when they say "In accordance with the property's policy for this booking,", this is not our policy!

" Should you insist for the date changes. We suggest you to contact them directly and try to convince them to provide approval for free cancellation for this booking and revert back this email to provide the approver name & position for us to validate."
Again we have no control on 3rd party bookings and they know it. The booking is confirmed on their system and we have no options to make any amendments.
Please forward this email to them and ask to talk to a manager because the fact that they blame us is unacceptable!